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“Under renovation: noisy”

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Four Seasons Hotel Mexico City
Ranked #7 of 312 Hotels in Mexico City
Certificate of Excellence
Reviewed 19 July 2014 via mobile

We booked a balcony room overlooking the courtyard which had been billed in older reviews as a tranquil oasis in Mexico City. With major renovations going on at the hotel and an enormous skyscraper which looms over the courtyard under construction next door it is anything but. If you enjoy the sound of drills and jackhammers while eating breakfast in the courtyard then stay here. If not do not bother. It's a shame to have to write this as the rooms are huge and comfortable and the staff could not be better. But this place feels a little past it's prime and it's a bit deceptive to email your guests about the renovations months after they made their booking when it is too late to change the reservation

  • Stayed: July 2014
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1  Thank Mike S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 19 July 2014

I'm not generally one for large luxury hotels, I prefer smaller boutique hotels. But this hotel could change that! Extremely helpful and friendly concierge staff, great atmosphere in the inner courtyard bar and restaurant. Excellent food, too (didn't always have time to go out... and the courtyard was so lovely, it was a pleasure to stay in.) Fantastic room, very quiet. Would recommend this to anyone!

Room Tip: Is a long walk from the elevator to rooms on opposite side - ask for room close to elevator to avoid...
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  • Stayed: July 2014, travelled on business
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Thank Ebie_MUC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 July 2014

For the most part, no Four Seasons will disappoint. The hotels are well located, beautifully designed, full of every amenity you might require and staffed by helpful, smiling professionals. This was certainly true of the Four Seasons in Mexico City. I had never been to the city before, and I was not looking for any surprises when it came to location and quality of my hotel--at least not on my first trip. I opted for a room that had a terrace overlooking the central courtyard. As with all FS properties, the room itself was very well laid out, pleasantly if not uniquely designed and the terrace turned out to be a great bonus. Beautiful. Breakfast every morning was taken at the in-house restaurant or café, and again, it was all good. From purely a facility point of view, the Four Seasons had everything that one could ask for in a full service, high-quality hotel.

What made the stay particularly memorable was the friendly and attentive service I received from the Concierge Desk. It didn't matter to whom I spoke--and I leaned heavily on the Concierge staff for help and suggestions while I was there--every one of the staff was highly professional and extremely accommodating. I would return to the Four Seasons for that reason alone.

Any visitor about this time (July 2014) should be aware that there is heavy construction going on in the area. A very tall business tower is being constructed right next to the hotel, and gazing up from the courtyard, you would swear that the building was being constructed on hotel property--it is that close. The only negative coming out of that was the fact that every morning, you would be subject to construction noises going on. This is not an issue if you are an early riser, but for anyone looking to sleep in, even on Saturday, this might be seen as an inconvenience. It seemed to be well on its way to completion so this should not be an issue for very long. Another slight disappointment--the pool was small and fairly uninviting, if you were looking for a place to lounge in the sun.

Also, it happened that on the weekend we stayed, there was the start of a complete renovation of the ground floor lobby area. We were not privy to that--either that or we missed the announcement when we checked in. Checking out on Sunday morning therefore proved to be a bit of a campaign. We had our bags picked up in our room early enough, with the instructions that we wanted the bags curbside an hour and a half later when our hired driver was due to pick us up. The bags were whisked away and we headed out for breakfast. When it came time to leave, I checked with the temporary reception/concierge desk, now located on the second floor, and asked about our bags. We were told to wait at curbside and that they would be there. We went down and waited...and waited...and waited. It turned out that no one seemed to know where the bags were and we only found out later that the bags were discovered in a locked room that no one seemed to have the keys for. I don't know if that was actually the case--that's what we were told. The short of it is that about 30 minutes went by before we were on our way, without any real explanation or apology from the curbside staff. Had we been looking to head to the airport, this might have been a greater issue--as it turned out, it simply delayed our trip north to San Miguel. Still, an unfortunate end to what had been a very nice stay at the Four Seasons.

Room Tip: If you can, try to get a room with a view of the beautiful central courtyard--and if you can swing o...
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  • Stayed: July 2014, travelled as a couple
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Thank EvenlyOpinionated
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 July 2014

I stayed in Four Seasons middle of June, 2014. The service is great, as well as location. You could do a safe walk along Reforma. However, everything is getting a bit outdated. For the price, it seems rooms should look a little better. Air conditioner unit is very loud. Breakfast is not very impressive, although very expensive, as everything in this hotel. Outdoor swimming pool cannot be used when it is raining, there is no indoor swimming pool. What I like: location, it is safe, nice garden inside. What I don't like: breakfast/dinner price, feeling of everything getting a bit outdated.

Room Tip: Take a room that faces a garden, then it is possible to open window at night.
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  • Stayed: June 2014, travelled on business
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Thank stargirl85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2014

This is an older hotel in a business area of Mexico City. Rooms are comfortable and clean, good size. Very good, responsive, attentive service everywhere.

Restaurants were a bit of a let down: some service mistakes and a hair in the breakfast dish.

Overall, however, solid choice

  • Stayed: March 2014, travelled on business
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Thank BobMQC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2014

Four Seasons never lets down and for Mexico City i highly recommend it ( as a frequent traveller to Mexico i only stay here). The rooms are extremely spacious, and the service (in room or at the property) prompt & excellent. Their drivers are secure and courteous (pick up at airport and travel in city). The restaurant both inside and outdoor have quite a historical charm and the food fabulous. My favorite is the courtyard gardens. The gym is well stocked, and their spa although small have good treatments. Its always a perfect trip with no hiccups at this Mexico hotel. Their staff have little turnover as i may have visited it over a few dozen times.

  • Stayed: May 2014, travelled on business
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Thank traveller1439
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2014

A magnificent property very well located in Reforma Avenue the heart of Mexico City. Its Spanish-Mexican style with the outstanding central patio gives brings peace in the middle of Mexico City. Service, rooms, cleanliness and restaurants stand above Intercontinental or Hyatt where I used to stay.

  • Stayed: June 2014, travelled with family
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Thank SBV7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Four Seasons Hotel Mexico City

Address: Avenida Paseo de La Reforma 500 | Colonia Juárez, Mexico City 06600, Mexico
Phone Number:
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Reforma / Zona Rosa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Mexico City
#5 Luxury Hotel in Mexico City
#7 Business Hotel in Mexico City
#10 Romantic Hotel in Mexico City
#14 Family Hotel in Mexico City
Price Range: £207 - £519 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Four Seasons Hotel Mexico City 5*
Number of rooms: 240
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Also Known As:
4 Seasons Mexico City
Four Seasons Mexico City Hotel Mexico City
Mexico City Four Seasons
Four Seasons Hotel Mexico City

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