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“Wait for the renovations”

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Sheraton Mexico City Maria Isabel Hotel
Ranked #43 of 305 Hotels in Mexico City
Panama City, Panama
Level Contributor
99 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
“Wait for the renovations”
Reviewed 16 July 2012

Even though this is a classic hotel in Mexico, it seemed dark, musty and badly in need of renovations. It is very well located in Reforma, which is nice, and the Internet service is excellent when you pay for it (among the fastest I've seen in a hotel). The breakfast buffer was another highlight, in the deli restaurant in the hotel.
But everything else is sub-par. The furniture in the rooms is old, the bathroom is cramped and with very old furnishings. THe bathroom had an old bathtub circa 1980s. The water pressure was good, but still you felt like in an old hotel.
But the worst was the smell. When coming out of the elevator, you get hit with a damp, musky smell that is impossible to avoid. The smell in the rooms is much better, but still noticeable damp. And everything is too dark, the carpet doesn't help and the lighting is insufficient.
I asked and they told me the hotel is scheduled for renovation in the next 12-18 months, so I would recommend passing on this hotel until late 2013.

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  • Stayed June 2012, travelled on business
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Helpful?
1 Thank E_Panama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Brussels
Level Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 10 July 2012

Overall a good stay. The hotel is extremely well located and has everything you need for a pleasant stay in Mexico. This said, the rooms are quite old and probably haven't been refurbished since the 1980's. Service is ok and in line with what you would expect from Sheraton (not more though). Again, the main reason for staying here is clearly the location.

  • Stayed July 2012, travelled as a couple
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Helpful?
1 Thank MexBel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NorCal
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 July 2012

While this hotel is adequate for most business travelers because of its location and most basic amenities, it is a tired property in dire need of renovation. Usually half of the elevators are out of service (as many other posts have mentioned); the restaurant options are severely limited, and in 3 of my last four stays, the alarm clock and internet service have not been functional. Having said that, the employees are cordial, the location ideal, and the rates quite low. The InterContinental, W, and Marriott while further away from the airport and the central business district, offer a far superior experience..

Room Tip: Be sure to be in the main tower (closest to the main entry) otherwise be prepared for the stairmaste...
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  • Stayed July 2012, travelled on business
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Helpful?
Thank dodgers24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 5 July 2012

Let me preface this review by saying I am about 80% sure I got Montezumas Revenge while staying at the hotel. So...of course my review will be skewed...
Let me also say that while in Mexico City, I have stayed at the Nikko (now a Hyatt and that is sad), the Intercontinential, the W, the Feista Americana, the Sevilla Place and the Sheraton. And I would have stayed at the Nikko because of the awesome showers, the cleaniness and the great Sushi, but the price was $300 a night when I tried to book. As the W was full, I went to the Sheraton. I have stayed there before and it was a decent third choice. So I booked a Executive room on the 16th floor for $170 a night...Not a bad deal...
I liked this hotel years ago. And there are still some good things. Mexican staff are great, and the location is on the Reforma, which for a first time visit is good given the sites. However, the problems...well the worst was the smell of sewage water in the room's bathroom. Not heavy, but definatley there and more noticable after you work out. Second, the room itself is a little small. Generally, the entire hotel is dated - lotsa brass, marble and dark spaces - and the room's size reflects this. So does its AC unit which is one of those column mounted jobs that either freezes or over heats (I finally shut it off). In fact the whole HVAC system is 1970's inadequate. The room was either stuffy, smelly or freezing. And while others think the location is good, Polanco is much better (where the Nikko, W, and Intercontinental are). Today the Zona Rosa (directly across the hotel on the other side of the Reforma) is sleezy, dirty and scary at night. You simply can't go there and feel safe anymore. Hundreds of agressive hawkers selling sex, the dark areas, the sense that you know your being watched (and you are), the sewage and garbage smells. Yuk! In Polanco you can walk down the street at night to a lovely cafe or restaurant and feel OK. Not harrassed and dirty.The best thing about the Sheraton location is the fact the US embassy is right beside it. As Mexico slides further and further into depair (also really sad) you can find comfort in the fact you are close to the ultimate sanctuary. But cross the street from the hotels entrance to the left and the smell, the dirt and the traffic...Not my idea of location at all.
Finally, my sickness. The executive level has an 18th floor lounge where you can eat breakfast and have evening appetizers and drinks. I only was there in the morning. The feeling I get in many of these lounges is "afterthought" or "management want us to save a buck without looking like we are" (since the food is free). What can one say to powdered eggs, those thin tasteless bacon strips that are either totally over cooked or raw, and watered down OJ? And is that last nights burrito?...Well, no different here. Worst, and I could kick myself as I feel my large intestine say "Ola", I went for the fruit. It has been 18 years since I last had Montezumas. All those hotels mentioned above plus loads more in other Mexican cities. I felt safe. Yet as I took those strawberries, I noticed one looked off. And when I drank that OJ...what was that odd taste? And that lump? Well, you guessed it. Got home. 12 hours later I was attacked. And I only ate in two other places...Both high end restaurants without fresh fruit or veg.

I hate writing this. I love the Mexican people and I love the culture. I wish things would finally turn around. But as Mexico City and the country generally gets worse, it is worthwhile to point out that the hotels seem to be slipping too. And this Sheraton is for certain near the top of those that is. So I rank it a "poor" and hope it gets better. In the meantime stay in Polanco at 1. Nikko 2. The W and 3. The Intercontinental. Or, if you can get in, The US embassy....

  • Stayed June 2012, travelled on business
    • Value
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Helpful?
Thank Pair_vine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scottsdale, Arizone
Level Contributor
25 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 2 July 2012

Just returned for week in this hotel and found that the room was very comfortable, although first assigned did not have adquate AC, they insisted it was okay, but finaly changed rooms and was much more comfortable (lesson learned if you think it is not okay do immediate change, do not wait until unpacked and then change). The bed was excellent which was good as it seems that even best hotels in Mexico often have beds which are too firm. The bath room was small, but this is normal in most hotels of this era. The food in the restaurant (one with buffet), was beyond bad. Breakfast there was almost okay, but dinner should be avoided. The taste and looks of food was lacking. It is sad that Mexico which has great food history has this poor food in an upscale hotel. There are good small restaurants in area which I would recommend and the food is very Mexican. Bottom line, above average rooms and very comfortable in this price class, small bath room, awkward shower tub combo, bad and poorly present food and a staff that is to be expected for a quality hotel. One thing of note is on my rooms the door did not closed without a nice tug or push, so if not careful it could be a security problem.

Room Tip: Since this is older hotel, and rooms have been updated make sure everything works before you unpack...
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  • Stayed June 2012, travelled solo
    • Value
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Helpful?
Thank AZGuys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jarretaderas
Level Contributor
29 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 23 June 2012

To be brief and make it easy for readers, here are the things that made our 2 weeks here great:
1. Location, location, location. Walk to dozens of attractions 360 degrees around this hotel.
2. Safe - the place is always well-protected, being next-door to the USA Embassy.
3. Environmental - they have the 'linen washed only when needed policy' rather than the wasteful daily dunking.
4. Toilet is separate from the handbasin (and coffee maker is over the other side of the room) thus more hygienic.
5. Generous with toiletries which are of a high standard.
6. Starbucks downstairs (which compensates for the fact that there is no free wifi in rooms).
7. Clean
8. Staff friendly and helpful.
9. Bed and pillows comfy and high quality cotton sheets.
10. Maintenance issues quickly resolved (it is an aging hotel but they do look after it).
11. Nice views from window.
12. Little fridge in there so you can make your own breakfast (we bought muesli from the Natura shop in Zona Rosa).

Disadvantages: It is a long way from a supermarket so self-catering can be a challenge.
Wi-fi limited to 30 minutes daily in their foyer & bar.
Pool a tiny glorified plunge pool.
Hotel food/room service so expensive as to be out of line with the cost of food anywhere in Mexico.
Don't get the hotel ordered cab. It is overpriced. Walk up the road to a non-smoking yellow cab, get a fixed quote and haggle if necessary and use that.
We stayed 2 weeks which is a long time. The staff were very caring and would check that everything was OK each day and follow up on any services. Very professional and we certainly would make this our home-away-from-home in Mexico City which, by the way, is one of the best tourist experiences I have ever had and great value for money.

Room Tip: We were on 6th floor and there was absolutely no noise with the window shut despite parades, events...
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  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WendyRJarretaderas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
30 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 22 June 2012

Finally a good hotel in Mexico! Great customer service, a spotless and comfortable room, a decent bath for once, knowledgeable staff, a level of proactivity and attentiveness that I haven't seen in other hotels. Thank you!

  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BigHappyFamily2727
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sheraton Mexico City Maria Isabel Hotel

Property: Sheraton Mexico City Maria Isabel Hotel
Address: Avenida Paseo de La Reforma 325 | Distrito Federal, Mexico City 06500, Mexico
Phone Number:
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Reforma / Zona Rosa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Family Hotel in Mexico City
#26 Luxury Hotel in Mexico City
#32 Romantic Hotel in Mexico City
#53 Business Hotel in Mexico City
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sheraton Mexico City Maria Isabel Hotel 4*
Number of rooms: 755
Official Description (provided by the hotel):
Strategically located on Mexico City's financial district, across the Angel of Independence. 755 Rooms, including 67 suites and 5 penthouses. All rooms features Sweet Sleeper Beds and Wireless Internet Access. 2 Restaurants: Amici and Manhattan Deli. 1 Mexican Bar: Jorongo with a tradicional Mariachi Lobby bar & Sushi bar Parking Area Pet Friendly More than twenty rooms for events and parties. Sheraton Maria Isabel offers a bussiness center area with Link-Sheraton Tecnology by Microsoft. The hotel has been repeatedly awarded the Four Diamond rating by the AAA. ... more   less 
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Also Known As:
Sheraton Maria Isabel Hotel
Sheraton Mexico City Maria Isabel Hotel
Mexico City Sheraton

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