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“Great location, safe, clean, great gym”

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Sheraton Mexico City Maria Isabel Hotel
Ranked #44 of 307 Hotels in Mexico City
Certificate of Excellence
Portland, Oregon
Level Contributor
36 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Great location, safe, clean, great gym”
Reviewed 25 November 2013

Super hospitable and hard working staff. The rooms are very clean, despite other reviewers saying the things are outdated inside the hotel. For me it was just right. The gym for one has top of the line brand new machines, is super clean, cold water great entertainment. The breakfasts are great with fresh native fruits, fresh juices, eggs made to order etc. I really think this is a great place to stay and the location is perfect. Walking distance to Chapultepec Park (Bosque de Chapultepec), great little taco joint right down the street across from the American Embassy as well as a market.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank veggieluv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DianaVerdin, Guest Relations Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this review, 26 November 2013
Dear veggieluv Guest: Thank you very much for your wonderful review. We are happy to read that our Associates made your experience a memorable one. We are sharing your feedback with our Associates and Food & Beverage team. We hope that we have the opportunity to welcome you back soon. Cordially,
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1,383 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (226)
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English first
Ardingly, United Kingdom
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 22 November 2013 via mobile

Enjoyed a terrific short break here. The staff were attentive, friendly and effective. The on site tobacconist and Starbucks were great. The bedroom was comfortable but the bathroom was in urgent need of a re-furb. Bring your own kettle if you like tea made Brit-style. All in all a great experience. And we thoroughly recommend the guides tours of the city, the pyramids and the canal district. All great value for money with entertaining guides. Best of all was Raoul.

Stayed November 2013, travelled as a couple
Helpful?
Thank Maxwell7474
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DianaVerdin, Guest Relations Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this review, 23 November 2013
Dear Maxwell7474 Guest: Thank you very much for sharing your great experience at the Sheraton Maria Isabel in Mexico City. We are working now on a ken-fix program to update our rooms. We look forward to welcoming you soon. Cordially,
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Alexandria, Virginia
Level Contributor
29 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 19 November 2013

Very convenient location for everything you want to do in Mexico City, just a cross from the famous Angel of Independence in Zona Rosa and close to metro stations. It seems like this hotel has seen better times but it keeps its splendor as an iconic hotel in Paseo Reforma. We arrived before check-I time, and we got an early check-in, thanks to friendly and accommodative staff. My room had a great view of the Angel and Paseo Reforma, the room was well equipped, it was cozy and clean with comfy beds and clean linens. Overall it was a well maintained room. Good facilities including business center and gym. Bars and restaurant are OK, but a little bit pricy, we tried more affordable bars and restaurant around the hotel. This is not a luxury hotel, but we had a great value for our money.

Room Tip: For the best view, get a room facing Paseo Reforma or Chapultepec Forest.
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  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank rwarrior747
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DianaVerdin, Guest Relations Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this review, 20 November 2013
Dear rwarrior747 Guest: We are so happy to read your experience at the Sheraton Maria Isabel. We are located in one of the most beautiful and privileged zone in Mëxico City. We appreciate the time you took to share us your experience with our Associates and with our services. We look forward to welcoming you back in the near future. Cordially,
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Galway, Ireland
Level Contributor
129 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 15 November 2013 via mobile

Stayed at this property for two nights on a recent business trip to Mexico City. Well located in centre of the city alongside the US Embassy. Got off to a bad start with check in being slow - our checker kept answering his phone dealing with other queries. After a long flight I just wanted to get checked in and go to my room. Very little wrong with the hotel but it lacked character and did not appeal to me for some reason I find difficult to pinpoint - perhaps it's size and the layout with poor communication of the facilities by staff added to my sense of it being functional rather than an enjoyable experience.

Stayed November 2013, travelled on business
Helpful?
Thank 50nightsperyr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DianaVerdin, Guest Relations Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this review, 16 November 2013
Dear 50nightsperyr Guest: We appreciate your taking the time to share your recent stay at the Sheraton Maria Isabel Hotel & Towers. We offer you our sincere apologies for not meeting your expectations. We are addressing your feedback to the areas involved, who will take action on it. Thank you very much for your preference and we look forward to the opportunity of welcoming you again soon. Cordially,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
37 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 9 November 2013

Everyone here was great - even when I couldn't speak a word of Spanish. My room came with a free continental breakfast, which was absolutely delicious.

My room was huge - the bathroom was the same size of the rest of the room and included a separate bath/toilet area (with bidet). Lots of storage and counterspace.

Even though my room looked over the busy street, I didn't have any problem with street noise. I did have a little bit of noise from the door - it seemed a little thin. But most of the guests seemed to be quiet, so it wasn't a problem.

I could never get the hotel's wifi to work for me (maybe the signal didn't reach my room?).

Staff was great holding my bags after I checked out but before I left on my flight. Concierge was great at suggesting places to visit.

There's a 'tourist trap' market a few blocks away - definitely visit there but be prepared to haggle for prices and get harassed as you go past each shop by over-zealous shopkeepers. Unfortunately, no prices on any of the merchandise so you have to haggle to get a deal.

I felt very safe at the hotel. I was worried when going there after hearing so many crime stories, but just be aware of your surroundings and you will be fine.

The hotel's cafeteria/restaurant was good and the small department store attached to the hotel has a good restaurant as well.

The double decker tour bus picks up right outside the hotel. It's a good deal to see a lot of sights quickly.

Room was clean, although my bathroom needed some grouting to be fixed. The marble in the bathroom was gorgeous though.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ladymacb29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DianaVerdin, Guest Relations Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this review, 11 November 2013
Dear ladymacb29 Guest: Thank you very much for sharing your experience at the Sheraton Maria Isabel and in Mexico City. Our Associates make their best to offer our guests a memorable experience with us. We are happy to read that you enjoyed our facilities and services. We hope to have you as our guest in the near future. Cordially,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
Level Contributor
205 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed 4 November 2013

Location is perfect, just like other people said. Service is also great. You only get free wi-fi for 2 hours each day at the business area near the lobby. Room is clean but very old. There is so much wear and tear in the bathroom - not that it affects the functionality, but it is surprising as this is a 4-star Sheraton.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alexoz02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DianaVerdin, Guest Relations Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this review, 5 November 2013
Dear Alexoz02 Guest: We appreciate your taking the time to share us your recent experience at the Sheraton Maria Isabel. We are glad to inform you that we are working on a maintenance program to our rooms that will allow us to meet your expectations. We look forward to having the pleasure of welcoming you back in a near future. Cordially,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milwaukee
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 4 November 2013

I stayed at Sheraton Maria Isabel for a conference. I was billed an extra $750 (USD) for ten brief phonecalls. Apparently, their charge was $10 / minute! This is a 3000% markup from the true call cost. Curiously, the hotel sheet with the call costs appeared on my bedside table two days after check-in, after I had already made the calls. It is obvious that I should have inquired about the call cost before making them. But it is equaly obvious that this is a scam designed to ripoff unsuspecting guests.

PS: After complaining to the manager, I was offered a discount of 25% and was charged only $560. I am so indebted... now their markup is only 2250%.

  • Stayed December 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank BabisMilwaukee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DianaVerdin, Guest Relations Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this review, 6 November 2013
Dear BabisMilwaukee: Thank you for sharing us your experience with us. We pay close attention to your comments regarding your stay at Sheraton Maria Isabel 10 months ago.
We would like to discuss further this situation with you and wondering if you will be so kind enough to contact us: (nicolas.orget@sheraton.com). We look forward to hearing from you. Cordially,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Mexico City Maria Isabel Hotel

Property: Sheraton Mexico City Maria Isabel Hotel
Address: Avenida Paseo de La Reforma 325 | Distrito Federal, Mexico City 06500, Mexico
Phone Number:
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Reforma / Zona Rosa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Luxury Hotel in Mexico City
#25 Family Hotel in Mexico City
#32 Romantic Hotel in Mexico City
#53 Business Hotel in Mexico City
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sheraton Mexico City Maria Isabel Hotel 4*
Number of rooms: 755
Official Description (provided by the hotel):
Strategically located on Mexico City's financial district, across the Angel of Independence. 755 Rooms, including 67 suites and 5 penthouses. All rooms features Sweet Sleeper Beds and Wireless Internet Access. 2 Restaurants: Amici and Manhattan Deli. 1 Mexican Bar: Jorongo with a tradicional Mariachi Lobby bar & Sushi bar Parking Area Pet Friendly More than twenty rooms for events and parties. Sheraton Maria Isabel offers a bussiness center area with Link-Sheraton Tecnology by Microsoft. The hotel has been repeatedly awarded the Four Diamond rating by the AAA. ... more   less 
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Also Known As:
Sheraton Maria Isabel Hotel
Sheraton Mexico City Maria Isabel Hotel
Mexico City Sheraton

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