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“Pleasant staff and hotel” 4 of 5 bubbles
Review of Sheraton Mexico City Maria Isabel Hotel

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Sheraton Mexico City Maria Isabel Hotel
Ranked #42 of 305 Hotels in Mexico City
Certificate of Excellence
Great Torrington, United Kingdom
Level Contributor
48 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Pleasant staff and hotel”
4 of 5 bubbles Reviewed 6 December 2013 via mobile

Big clean room with great view over monument , large bathroom shower area with plenty of sockets everywhere. Had really yummy room service one night which was also great value. Gym is really good with loads of equipment, pool not so great as tiny but it did seem to be heated though I did not brave it! Hotel is older but it is well maintained. Wifi is pricey at about £10 per 24hr but you do get 2hr free a day in the hotel lobby using 'the link' connection. Breakfast at the hotel is really great with fab selection very good value and the girl on the egg station does the most amazing omelettes and poaches eggs to perfection!

Stayed November 2013
Helpful?
Thank lauren O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DianaVerdin, Guest Relations Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this review, 13 December 2013
Dear laurenO Guest: Thank you very much for your great review. We are glad to read that you enjoyed your stay, our outlets and Sheraton Fitness. We look forward to having the opportunity of welcoming you in a near future. Cordially,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,343 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (220)
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English first
London, United Kingdom
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 4 December 2013 via mobile

Have stayed 4 nights back in the Sheraton in Mexico. The staff was very attentive and helpful and my stay was in general very pleasant. One of the four elevators was under refurbishment and it was getting a bit annoying using the remaining three during peak times as a simple up or down journey could last for several minutes going up, down and stopping in every floor on the way. I hope this will be fixed soon. My room had to my surprise a window which I could slightly open which I really liked.

Due to the central and convenient location one will need to consider some spare time when leaving for meeting early morning.

I would pick the same hotel again for my next stay in Mexico.

Stayed October 2013, travelled on business
Helpful?
Thank Niels13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DianaVerdin, Guest Relations Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this review, 5 December 2013
Dear Niels13 Guest: We are so happy to read that you have chosen the Sheraton Maria Isabel as your home away from home each time you visit Mexico City. We appreciate your loyalty and look forward to welcoming you back soon. Cordially,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chihuahua
Level Contributor
241 reviews
109 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
3 of 5 bubbles Reviewed 26 November 2013

The Sheraton Maria Isabel is located just in front of the "Angel de la Independencia" roundabout. So location is great. But the room I stayed in was kind of old (specially the faucets), but the bed was really comfortable. TV signal was not very good. General áreas does need an uplift.

Room Tip: Best romos are in the front tower.
See more room tips
  • Stayed November 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Signore_Colomo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DianaVerdin, Guest Relations Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this review, 28 November 2013
Dear Signore_Colomo Guest: Thank you for sharing us your recent experience at the Sheraton Maria Isabel in Mexico City. In our ongoing committment to improve our installations, our maintenance team is working on our rooms. We look forward to having the pleasure of welcoming you back soon. Cordially,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portland, Oregon
Level Contributor
36 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 25 November 2013

Super hospitable and hard working staff. The rooms are very clean, despite other reviewers saying the things are outdated inside the hotel. For me it was just right. The gym for one has top of the line brand new machines, is super clean, cold water great entertainment. The breakfasts are great with fresh native fruits, fresh juices, eggs made to order etc. I really think this is a great place to stay and the location is perfect. Walking distance to Chapultepec Park (Bosque de Chapultepec), great little taco joint right down the street across from the American Embassy as well as a market.

  • Stayed November 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank veggieluv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DianaVerdin, Guest Relations Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this review, 26 November 2013
Dear veggieluv Guest: Thank you very much for your wonderful review. We are happy to read that our Associates made your experience a memorable one. We are sharing your feedback with our Associates and Food & Beverage team. We hope that we have the opportunity to welcome you back soon. Cordially,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ardingly, United Kingdom
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 22 November 2013 via mobile

Enjoyed a terrific short break here. The staff were attentive, friendly and effective. The on site tobacconist and Starbucks were great. The bedroom was comfortable but the bathroom was in urgent need of a re-furb. Bring your own kettle if you like tea made Brit-style. All in all a great experience. And we thoroughly recommend the guides tours of the city, the pyramids and the canal district. All great value for money with entertaining guides. Best of all was Raoul.

Stayed November 2013, travelled as a couple
Helpful?
Thank Maxwell7474
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DianaVerdin, Guest Relations Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this review, 23 November 2013
Dear Maxwell7474 Guest: Thank you very much for sharing your great experience at the Sheraton Maria Isabel in Mexico City. We are working now on a ken-fix program to update our rooms. We look forward to welcoming you soon. Cordially,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alexandria, Virginia
Level Contributor
29 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed 19 November 2013

Very convenient location for everything you want to do in Mexico City, just a cross from the famous Angel of Independence in Zona Rosa and close to metro stations. It seems like this hotel has seen better times but it keeps its splendor as an iconic hotel in Paseo Reforma. We arrived before check-I time, and we got an early check-in, thanks to friendly and accommodative staff. My room had a great view of the Angel and Paseo Reforma, the room was well equipped, it was cozy and clean with comfy beds and clean linens. Overall it was a well maintained room. Good facilities including business center and gym. Bars and restaurant are OK, but a little bit pricy, we tried more affordable bars and restaurant around the hotel. This is not a luxury hotel, but we had a great value for our money.

Room Tip: For the best view, get a room facing Paseo Reforma or Chapultepec Forest.
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  • Stayed November 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank rwarrior747
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DianaVerdin, Guest Relations Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this review, 20 November 2013
Dear rwarrior747 Guest: We are so happy to read your experience at the Sheraton Maria Isabel. We are located in one of the most beautiful and privileged zone in Mëxico City. We appreciate the time you took to share us your experience with our Associates and with our services. We look forward to welcoming you back in the near future. Cordially,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Galway, Ireland
Level Contributor
111 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
3 of 5 bubbles Reviewed 15 November 2013 via mobile

Stayed at this property for two nights on a recent business trip to Mexico City. Well located in centre of the city alongside the US Embassy. Got off to a bad start with check in being slow - our checker kept answering his phone dealing with other queries. After a long flight I just wanted to get checked in and go to my room. Very little wrong with the hotel but it lacked character and did not appeal to me for some reason I find difficult to pinpoint - perhaps it's size and the layout with poor communication of the facilities by staff added to my sense of it being functional rather than an enjoyable experience.

Stayed November 2013, travelled on business
Helpful?
Thank 50nightsperyr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DianaVerdin, Guest Relations Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this review, 16 November 2013
Dear 50nightsperyr Guest: We appreciate your taking the time to share your recent stay at the Sheraton Maria Isabel Hotel & Towers. We offer you our sincere apologies for not meeting your expectations. We are addressing your feedback to the areas involved, who will take action on it. Thank you very much for your preference and we look forward to the opportunity of welcoming you again soon. Cordially,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Mexico City Maria Isabel Hotel

Property: Sheraton Mexico City Maria Isabel Hotel
Address: Avenida Paseo de La Reforma 325 | Distrito Federal, Mexico City 06500, Mexico
Phone Number:
Region: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Family Hotel in Mexico City
#26 Luxury Hotel in Mexico City
#32 Romantic Hotel in Mexico City
#53 Business Hotel in Mexico City
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sheraton Mexico City Maria Isabel Hotel 4*
Number of rooms: 755
Official Description (provided by the hotel):
Strategically located on Mexico City's financial district, across the Angel of Independence. 755 Rooms, including 67 suites and 5 penthouses. All rooms features Sweet Sleeper Beds and Wireless Internet Access. 2 Restaurants: Amici and Manhattan Deli. 1 Mexican Bar: Jorongo with a tradicional Mariachi Lobby bar & Sushi bar Parking Area Pet Friendly More than twenty rooms for events and parties. Sheraton Maria Isabel offers a bussiness center area with Link-Sheraton Tecnology by Microsoft. The hotel has been repeatedly awarded the Four Diamond rating by the AAA. ... more   less 
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Also Known As:
Sheraton Maria Isabel Hotel
Sheraton Mexico City Maria Isabel Hotel
Mexico City Sheraton

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