We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Very basic rooms ” 2 of 5 bubbles
Review of Sheraton Mexico City Maria Isabel Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Sheraton Mexico City Maria Isabel Hotel
Ranked #42 of 305 Hotels in Mexico City
Certificate of Excellence
London, United Kingdom
Level Contributor
113 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“Very basic rooms ”
2 of 5 bubbles Reviewed 13 January 2014 via mobile

Actually this hotel is far from good. The rooms are poor. And the general cleanliness of room is poor. With broken things in room such as wardrobe door. And toilet flush. Leading to a leak in the toilet area overnight.

Bathroom is tatty and terrible

Huge void where I'm guessing a mini bar was but now just an empty space.

Staff are all lovely and helpful it's just lacking basic ideas you would expect from a hotel chain such as this.

Stayed January 2014, travelled on business
Helpful?
2 Thank Scottydon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DianaVerdin, Guest Relations Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this review, 14 January 2014
Dear Scottydon Guest: Thank you for sharing your recent stay at the Sheraton Maria Isabel in Mexico City. We offer you an apology for not meeting your expectations. We are working on a maintenance program that will allow us to offer memorable experience to our guests. We look forward to having the opportunity of serving you in a near future. Cordially,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,343 reviews from our community

Traveller rating
    420
    514
    273
    95
    41
See reviews for
156
187
101
732
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (220)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
New York City, New York
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 13 January 2014

My family and I stayed at the Sheraton during the Christmas holiday and it was one of the best hotels I have stayed at in a long time. The room was immaculate and oh so large. There were 2 adults and a teen age boy in the room and we were not crowded. A roll-away bed was supplied w/o an extra charge. Upon our arrival, the butler arrived with a bowl of welcome fruit and on our our last day, after our early wake-up call, the butler again arrived with orange juice for us. The gym was big and the machine worked perfectly. The pool was lovely. We stayed on the Executive floor and from 6:30-8:30 each night, they served hot appetizers and delicious desserts and drinks at no extra charge. Free drinking water was supplied amply ea. day in our room. The staff at the front desk was oh so helpful. The location was IDEAL. Stay there;it was great!

Room Tip: We had a room on the Reforma , a very busy street but the windows were soundproof and ou heard no ou...
See more room tips
  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lola U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DianaVerdin, Guest Relations Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this review, 14 January 2014
Dear Lola U Guest: Your review has made us so happy, we met your expectations. Thank you for sharing your great experience at our Towers section. We are pleased to know that the Sheraton Maria Isabel helped you and your family to enjoy a memorable christmas vacation. We look forward to having the pleasure of welcomig you back again. Cordially,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rio de Janeiro, RJ
Level Contributor
85 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
2 of 5 bubbles Reviewed 10 January 2014

I came here before, had some good and some bad experiences, last 2 times were actually great and I did give good reviews. This time however, there are renovations going on right on my floor. I think it's the room next door. In any case, I had to work during the day and put on my headset to reduce the noise...at some point I called downstairs to see how long this will last...after five calls and no real answers, I called the manager. He came up and told me it would last till 6PM and when I asked about tomorrow, he said it would be the same. When I told him to cancel my remaining reserved days, he then offered me to change rooms. Sorry but this was too late for me. I will continue my stay at Le Meridien or the Four Points.

Many people have said that this hotel is very tired and in need of renovations, therefore I suggest you hold on until they are finished, unless the noise does not bother you.

Room Tip: If you must...then ask them about the noise cause they won't offer to warn you.
See more room tips
  • Stayed January 2014, travelled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Daniel3282
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DianaVerdin, Director de Relaciones con Clientes at Sheraton Mexico City Maria Isabel Hotel, responded to this review, 13 January 2014
Dear Mr. Daniel3282: We appreciate your sharing your recent experience at the Sheraton Maria Isabel. We offer you our apologies for the inconvenience you experienced during your recent stay with us. The safety of our guests is our main priority and we are working on this matter during the day. We regret if these works disturbe your rest. We look forward to having the pleasure of welcoming you back in a near future. Cordially,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brasilia-DF
Level Contributor
85 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 bubbles Reviewed 6 January 2014

PROS:
Big Hotel with all the benefits and services of the Sheraton chain, it is very well located if you are doing business in the area. There are many amenities and shops inside the Hotel and lots of restaurants in the surroundings (including Zona Rosa). Nice bar and a complete Convention Center. The rooms are big and very well cleaned. Bed is amazing; few Hotels have a comfortable bed. Nice Cable TV with many options. Staff is very sympathetic and supportive. The breakfast is excellent.

CONS:
Aging fast: although large and comfortable rooms, it is outdated! (You can see aging signals in the furniture, bathroom, sink…). Wi-Fi internet is not free at the room, and it is very expensive (you have just 2 hours free internet in the lobby)! There are not many options of pillows (many pillows, but all hard and height).

  • Stayed December 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank DinhoAlves
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DianaVerdin, Guest Relations Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this review, 7 January 2014
Dear DinhoAlves guest: Sheraton Maria Isabel appreciates your choosing us as you home away from home. We appreciate your nice comments about our Staff and services. We are glad to read that you enjoyed your stay in Mexico. We are glad to inform you that we are working on an important project that will allow us to meet your expectations in the near future. We look forward to having the pleasure of welcoming you back soon. Cordially,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tel Aviv, Israel
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 22 December 2013

I stayed in the Sheraton Isabel Mexico for 7 nights, during my business trip.
Except for some old furniture and bathrooms, the hotel is excellent. Good location and excellent service. The butler service is super!
Next visit I'll choose it again.

Room Tip: Stay at the business tower! No noise at the street side on the higher floors
See more room tips
  • Stayed November 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank shimon k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DianaVerdin, Guest Relations Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this review, 23 December 2013
Dear shimon k Guest: Thank you very much for sharing us your recent stay at the Sheraton Maria Isabel in Mexico City. We appreciate your nice comments about our Asociates, especially the Butler service. They will be glad to hear that their efforts made you feel at home. We look forward to having the opportunity to welcoming you back soon. Merry Christmas and a Happy New Year.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North Bend, Washington
Level Contributor
85 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 bubbles Reviewed 10 December 2013 credit card Amex Cardmember Review

This is an old hotel and the rooms show the wear. Pubic areas look good. I stayed only one night, as a layover in Mexico City. Wasn't too bad. They have a lounge downstairs with dancing and a mariachi show - very good! Unfortunately, the city closes important streets that impact traffic going into downtown (where the hotel is located) and access to/from hotel is severely impacted. You have to research and adjust accordingly...

Stayed November 2013, travelled as a couple
Helpful?
Thank Kelly S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DianaVerdin, Guest Relations Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this review, 13 December 2013
Dear KellyS Guest: Thank you for your preference and for sharing your recent experience at the Sheraton Maria Isabel in Mexico City. We are glad to inform you that we are in the process of giving a solution to your observations, in order to meet your expectations. Thank you again and we hope to welcome you back soon. Cordially,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Great Torrington, United Kingdom
Level Contributor
48 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed 6 December 2013 via mobile

Big clean room with great view over monument , large bathroom shower area with plenty of sockets everywhere. Had really yummy room service one night which was also great value. Gym is really good with loads of equipment, pool not so great as tiny but it did seem to be heated though I did not brave it! Hotel is older but it is well maintained. Wifi is pricey at about £10 per 24hr but you do get 2hr free a day in the hotel lobby using 'the link' connection. Breakfast at the hotel is really great with fab selection very good value and the girl on the egg station does the most amazing omelettes and poaches eggs to perfection!

Stayed November 2013
Helpful?
Thank lauren O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DianaVerdin, Guest Relations Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this review, 13 December 2013
Dear laurenO Guest: Thank you very much for your great review. We are glad to read that you enjoyed your stay, our outlets and Sheraton Fitness. We look forward to having the opportunity of welcoming you in a near future. Cordially,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Mexico City hotels
Marquis Reforma Hotel & Spa
#14 of 305 in Mexico City
4.5 of 5 bubbles 1,145 reviews
Reforma / Zona Rosa
Mexico City Marriott Reforma Hotel
Reforma / Zona Rosa
NH Collection Mexico City Reforma
Show Prices
Show Prices
Show Prices
Reforma / Zona Rosa
Galeria Plaza Reforma
Galeria Plaza Reforma
#41 of 305 in Mexico City
4.0 of 5 bubbles 854 reviews
Reforma / Zona Rosa
Hotel Geneve Ciudad de Mexico
Hotel Geneve Ciudad de Mexico
#26 of 305 in Mexico City
4.0 of 5 bubbles 861 reviews
Alameda
Hilton Mexico City Reforma
Hilton Mexico City Reforma
#15 of 305 in Mexico City
4.5 of 5 bubbles 1,747 reviews
Show Prices
Show Prices
Show Prices

Been to Sheraton Mexico City Maria Isabel Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Mexico City Maria Isabel Hotel

Property: Sheraton Mexico City Maria Isabel Hotel
Address: Avenida Paseo de La Reforma 325 | Distrito Federal, Mexico City 06500, Mexico
Phone Number:
Region: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Family Hotel in Mexico City
#26 Luxury Hotel in Mexico City
#32 Romantic Hotel in Mexico City
#53 Business Hotel in Mexico City
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sheraton Mexico City Maria Isabel Hotel 4*
Number of rooms: 755
Official Description (provided by the hotel):
Strategically located on Mexico City's financial district, across the Angel of Independence. 755 Rooms, including 67 suites and 5 penthouses. All rooms features Sweet Sleeper Beds and Wireless Internet Access. 2 Restaurants: Amici and Manhattan Deli. 1 Mexican Bar: Jorongo with a tradicional Mariachi Lobby bar & Sushi bar Parking Area Pet Friendly More than twenty rooms for events and parties. Sheraton Maria Isabel offers a bussiness center area with Link-Sheraton Tecnology by Microsoft. The hotel has been repeatedly awarded the Four Diamond rating by the AAA. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com and Odigeo so you can book your Sheraton Mexico City Maria Isabel Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Maria Isabel Hotel
Sheraton Mexico City Maria Isabel Hotel
Mexico City Sheraton

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing