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“A great hotel !!”

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Sheraton Mexico City Maria Isabel Hotel
Ranked #46 of 312 Hotels in Mexico City
Reviewed 5 May 2014

In December 2013, my husband and I were on an escorted bus tour to Mexico City and spent eight nights in the Sheraton Maria Hotel, which is located in the Zona Rosa.
Our room was spacious, and very nice, and we were fortunate that we had a room facing the Angel of Independence Statue. This statue is one of the most recognizable landmarks in Mexico City, and it has become a focal point for both celebration or protest.
The buffet breakfast was extremely good, with a wide variety of options to choose from.
All the staff we had contact with were very polite and accommodating; the concierge people were very helpful when we wanted to take the TuriBus, and they gave us useful information.
On the lower level of the hotel, there is a Starbucks coffeeshop, which was convenient for coffee or lunch.
The hotel was beautifully decorated with Christmas decorations.
If we were ever in Mexico City in the future, we would definitely stay here

  • Stayed: December 2013, travelled as a couple
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Thank Relwog2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DianaVerdin, VIP & Club Services Leader at Sheraton Mexico City Maria Isabel Hotel, responded to this reviewResponded 11 May 2014

Dear Relwog2 Guest: Thank you for choosing the Sheraton Maria Isabel for your long stay at Mexico City. Our hotel is well located in an important zone in the city. We appreciate our feedback about the hospitality of our Team and we feel proud about their job. We hope that during your next trip to Mexico City, you choose the Sheraton Maria Isabel as your home away from home. Thank you for your preference. Cordially,

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509 - 515 of 1,519 reviews

Reviewed 29 April 2014

I would give this hotel 5 stars except there is no free wifi in the rooms and the rooms are really outdated. I don't understand why there is a charge. You get it free in the lobby but it's intermittent and you cannot hear yourself because of all the noise.
Jonathan on the front desk was a stand out on this trip. Engaging and friendly and helpful with all of my requests.
Great gym and the charge has finally been removed this free for guests.
Small pool which gets extremely crowded.
Bars and restaurants are everywhere and as the hotel is right door to the American embassy security is everywhere.
The rooms need overhauling. The air conditioning was broken but to open the window allows in the noise.No kettle even just an old coffee machine.
The lights by the lifts on my floor were not working so you had to wait in the dark for the lift and the lifts to an age to get to the floor. It seemed like not all were working. I was in the tower by the gym.

  • Stayed: April 2014, travelled on business
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1  Thank Tony R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DianaVerdin, VIP & Club Services Leader at Sheraton Mexico City Maria Isabel Hotel, responded to this reviewResponded 30 April 2014

Dear Tony R Guest: We appreciate your sharing us your recent stay at the Sheraton Maria Isabel in Mexico City. Your feedback has been shared with our different areas in the hotel, so our Team can be recognzed. On the other hand, we regret some issues you found in your room and we would appreciate you contact us to provide more information, so we can take action. We look forward to having the pleasure of welcoming you again soon. Cordially,

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Reviewed 27 April 2014

Nice hotel, located in centre of town. Large bedrooms, free wifi & good room service. Breakfast in the hotel restaurant is good with a wide selection of menu options. Rooms are kept clean & staff are very friendly.

  • Stayed: April 2014, travelled on business
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Thank dingle-fan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DianaVerdin, Guest Relations Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this reviewResponded 28 April 2014

Dear dingle-fan Guest: Thank you for your preference and the time you took to share your recent stay at the Sheraton Maria Isabel in Mexico City. We appreciate your nice comments about our Hotel Team. We hope to have the pleasure of welcoming you in the near future. Cordially,

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Reviewed 27 April 2014 via mobile

This Hotel offers an excellent location directly at the Angel de la Indepedencia in Zona Rosa Mexico City. Standard Rooms are rather small , noisy and majorly unrenovated ,similar to the corridors and majority of Hotel public areas.After several visits I experienced sometimes friendly and sometimes very uncooperative Hotel Reception staff.In general I rather not recommend someone to stay at this Hotel.

Stayed: April 2014, travelled on business
2  Thank Torkian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DianaVerdin, Guest Relations Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this reviewResponded 28 April 2014

Dear Torkian Guest: We appreciate your choosing the Sheraton Maria Isabel as your home away from home. We regret we could not meet your expectations. We are addressing experience to our Hotel Management. Thank you again and look forward to having the opportunity of welcoming you soon. Cordially,

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Reviewed 16 April 2014

I picked this hotel primarily for its location. I was on a business trip and the hotel was close to the office. The reception staff are extremely polite and helpful. The room was comfortable, clean and tidy. Closer inspection identified a few areas for improvement. The plug sockets were not screwed securely to the wall and the taps in the bathroom were very poorly fitted. The corridor carpets was badly stained and in need of a good clean. Breakfast was included and this was more than adequate but certainly not spectacular. The price appeared to be very good value, although as this was my first trip to Mexico I don't know how it compares to other hotels. I would certainly stay at this hotel again.

  • Stayed: April 2014, travelled on business
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1  Thank 2323Smiths
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DianaVerdin, VIP & Club Services Leader at Sheraton Mexico City Maria Isabel Hotel, responded to this reviewResponded 17 April 2014

Dear 2323Smiths Guest: Thank you for sharing us your recent stay with us and for bringing to our attention our opportunity areas. We are glad to read that our Team made you feel at home. We appreciate your preference and your considering the Sheraton Maria Isabel as your home during your next trip to Mexico City. Cordially,

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Reviewed 15 April 2014

If you have a concern about safety, this Sheraton should help; its next to the US embassy as well as many others and has a friendly and alert lobby staff. The hotel bar is very relaxing after a day out and many businesses are close to walk to from the hotel. It is a ride from the airport, but the real reason you came to Mexico City was for sight seeing or business and not per se proximity to the airport.

  • Stayed: February 2014, travelled on business
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Thank Dkazooman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DianaVerdin, VIP & Club Services Leader at Sheraton Mexico City Maria Isabel Hotel, responded to this reviewResponded 17 April 2014

Dear Dkazooman Guest: Thank you for sharing your recent stay with us. We are delighted to read that you enjoy your experience. The Sheraton Maria Isabel is well located and near to the most important places in the city. We look forward to having the pleasure of welcoming you back soon. Cordially,

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Reviewed 6 April 2014

The hotel is getting a bit old but the service is good and the location was perfect for my meetings. Breakfast was good as they had a real mexican breakfast with guevos rancheros and all the other mexican dishes. I would have preferred to stay in the Sheraton centro historico but they where full.

  • Stayed: January 2014, travelled on business
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Thank HerVaduz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DianaVerdin, VIP & Club Services Leader at Sheraton Mexico City Maria Isabel Hotel, responded to this reviewResponded 8 April 2014

Dear HerVaduz Guest: We are glad to read your lovely feedback about our services and the opportunity you gave us to host you. We hope to have the pleasure to welcome you again in a near future. Cordially,

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Additional Information about Sheraton Mexico City Maria Isabel Hotel

Address: Avenida Paseo de La Reforma 325 | Col. Cuauhtemoc, Mexico City 06500, Mexico
Phone Number:
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Reforma / Zona Rosa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#25 Family Hotel in Mexico City
#29 Luxury Hotel in Mexico City
#32 Romantic Hotel in Mexico City
#53 Business Hotel in Mexico City
Price Range: £71 - £189 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Mexico City Maria Isabel Hotel 4*
Number of rooms: 756
Official Description (provided by the hotel):
Sheraton Mexico City Maria Isabel Hotel is perfectly located in Mexico City's financial district, across from the Angel of Independence. Our elegant hotel in Mexico City offers 756 Rooms, including 67 suites and 5 penthouses. All guest rooms features Sweet Sleeper Beds and Wireless Internet Access. Services and amenities at our hotel include: 2 Restaurants: Amici and Manhattan Deli. 1 Mexican Bar: Jorongo with a tradicional Mariachi Lobby bar & Sushi bar Parking Area Pet Friendly More than twenty rooms for events and parties. Sheraton Mexico City Maria Isabel offers a business center area with Link-Sheraton Technology by Microsoft. Our hotel has been repeatedly awarded the Four Diamond rating by the AAA. ... more   less 
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Also Known As:
Sheraton Maria Isabel Hotel
Sheraton Mexico City Maria Isabel Hotel
Mexico City Sheraton

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