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“A good hotel”

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Sheraton Mexico City Maria Isabel Hotel
Ranked #45 of 312 Hotels in Mexico City
Reviewed 29 June 2014

Stayed here several times over the last couple of years.
Excellent location, with very nice rooms.
Some people may not like it but I like the 80's look the hotel lobby and even some of the rooms have.
Buffet breakfast is very good and there is also a very convenient Starbucks downstairs.
They make good margaritas in the bar.
The reception staff are always very pleasant but concierge staff don't only seem to know the most obvious and famous places, I was trying to find a small museum nearby and they had no idea and rally could not be bothered finding out about it.

  • Stayed: May 2014, travelled on business
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Thank ozcmg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DianaVerdin, VIP & Club Services Leader at Sheraton Mexico City Maria Isabel Hotel, responded to this reviewResponded 30 June 2014

Dear Dex D Guest: We appreciate your sharing us your recent experience at the Sheraton Maria Isabel and your preference in choosing us during your visits to Mexico City. We are sharing your nice feedback to the departments involved and our Hotel Management. We hope to continue welcoming you during your next trips. Cordially,

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506 - 512 of 1,545 reviews

Reviewed 27 June 2014

This hotel is in a great location but that's it, poor maintenance, air con didn't worked well, iron leaked, TV was poor , sink leaked , the hotel feels tired and needs an upgrade ,crime is a problem too ,

Stayed: June 2014, travelled on business
1  Thank Dar G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DianaVerdin, VIP & Club Services Leader at Sheraton Mexico City Maria Isabel Hotel, responded to this reviewResponded 28 June 2014

Dear Dar G Guest: Thank you for bringing to our attention your feedback about your recent stay with us. We offer our apologies for not meeting your expecations. We are working now on an important maintenance program that will allow us to offer memorable experiences to our guests. We look forward to having the pleasure of welcoming you again soon. Cordially,

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Reviewed 26 June 2014

The staff here are very helpful so everything is a pleasant experience.
The breakfast buffet is varied and excellent value. The room is comfortable if on the SPG floors.
Gym well equipped. The pool is a little small and soulless but never the less there is one!
The hairdresser/barber/beauty shop is staffed by competent,friendly and laid back folks. One of my best ever pedicures!
On the downside Wifi was £10 a day,a bit expensive in this day and age.however you can have 3devices so you could spread the cost with friends.
Shops,bars and a Starbucks complete the picture.

Room Tip: Go for the SPG floors
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  • Stayed: June 2014, travelled on business
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Thank Debbie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DianaVerdin, VIP & Club Services Leader at Sheraton Mexico City Maria Isabel Hotel, responded to this reviewResponded 28 June 2014

Dear Debbie B Guest: We are glad to read about your recent experience at the Sheraton Maria Isabel and that we met your expectations. We hope to welcoming you again in a near future. Cordially,

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Reviewed 23 June 2014

Hotel needs a face lift. Great Gym. Location is good, but not optimal. Hotel is located right on Reforma, so it is very busy area with lots of traffic including on weekends. The gym makes up for all the shortcomings of the this old hotel.

  • Stayed: May 2014, travelled on business
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Thank DeAlbasan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DianaVerdin, VIP & Club Services Leader at Sheraton Mexico City Maria Isabel Hotel, responded to this reviewResponded 26 June 2014

Dear DeAlbasan Guest: We appreciate your taking the to share us your stay at the Sheraton Maria Isabel Hotel & Towers. We offer you an apology for not meeting your expectations. We are addressing your feedback to our Hotel Management, who appreciates your bringing us our opportunity areas. We hope your giving us the opportunity of welcoming you again soon. Cordially,

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Reviewed 21 June 2014 via mobile

It was a really good visit, outstanding location, in front the "Santo del angel" monument, for every purpose is perfect, business or touristic trip, the City tour stop is just right there. The food is good, lots of variety, local and international, there's two restaurants and one bar, the pool area could be better and the mainly the bathrooms require an extremely renovation, the service is good, the restrooms are clean, a recommendation is request a restroom with street view. It is an option to stay at downtown.

Stayed: October 2013, travelled on business
Thank Tatiana A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DianaVerdin, VIP & Club Services Leader at Sheraton Mexico City Maria Isabel Hotel, responded to this reviewResponded 26 June 2014

Dear Tatiana A Guest: Thank you for your preference for the Sheraton Maria Isabel in Mexico City. We appreciate your taking the time to share us your experience with us. We are addressing your feedback to our different areas involved, who will be glad to know that we met your expectations. We look forward to having the pleasure of welcoming you again soon. Cordially,

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Reviewed 20 June 2014

This hotel is in good need of a refurbishment. The rooms are clean and fine, however the decor is quite dark and old style. Also could not sleep before my night flight because the housekeeper kept banging the doors after cleaning the rooms in the late afternoon. Also you get 2 h free wifi in reception, but if you log in once even for 5 min, you cannot reconnect until the next day. Staff is very good and friendly, hotel average. Location is very good.

  • Stayed: June 2014, travelled on business
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Thank Lisagerry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DianaVerdin, VIP & Club Services Leader at Sheraton Mexico City Maria Isabel Hotel, responded to this reviewResponded 21 June 2014

Dear Lisagerry: Thank your for your preference and feedback. We regret we could not meet your expectations. We are sharing your feedback with our Hotel Management, who appreciates your taking the time to send it. We hope you give us the opportunity of welcoming you in a near future. Cordially,

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Reviewed 19 June 2014

On first appearance the hotel seems very nice, nice lobby, gift shops etcetera, but after arriving in your room you will be left feeling a little disappointed.
There are some interesting shops in the lobby, selling all kinds of stuff, their is a spar, a barbers, a restaurant, and a bar, which always seems quite lively, theirs even a Starbucks in the lobby.
The location is pretty good, the museums are just a short walk away, a few bars and restaurants near by, but their are better locations to stay in Mexico City.
The rooms are in need or updating, I have only spent a couple of nights here and thats fine, but I wouldn't want to spend a any length of time in the hotel room.
On the roof there is a sunning area and a pool, well more of a plunge pool, but a pool non the less, its well maintained and clean.
The food in the restaurant is ok and quite reasonable, The staff are very friendly. Over all not a bad spot for a short stay

  • Stayed: June 2014, travelled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Matt D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DianaVerdin, VIP & Club Services Leader at Sheraton Mexico City Maria Isabel Hotel, responded to this reviewResponded 21 June 2014

Dear Matt D Guest: We appreciate your choosing the Sheraton Maria Isabel as your home away from home. Your feedback is also appreciated, it helps us to take action on our opportunity areas. We hope you give us an opportunity to welcome you in a near future. Cordially,

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Additional Information about Sheraton Mexico City Maria Isabel Hotel

Address: Avenida Paseo de La Reforma 325 | Col. Cuauhtemoc, Mexico City 06500, Mexico
Phone Number:
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Reforma / Zona Rosa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#28 Luxury Hotel in Mexico City
#32 Romantic Hotel in Mexico City
#53 Business Hotel in Mexico City
Price Range: £73 - £155 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Mexico City Maria Isabel Hotel 4*
Number of rooms: 756
Official Description (provided by the hotel):
Sheraton Mexico City Maria Isabel Hotel is perfectly located in Mexico City's financial district, across from the Angel of Independence. Our elegant hotel in Mexico City offers 756 Rooms, including 67 suites and 5 penthouses. All guest rooms features Sweet Sleeper Beds and Wireless Internet Access. Services and amenities at our hotel include: 2 Restaurants: Amici and Manhattan Deli. 1 Mexican Bar: Jorongo with a tradicional Mariachi Lobby bar & Sushi bar Parking Area Pet Friendly More than twenty rooms for events and parties. Sheraton Mexico City Maria Isabel offers a business center area with Link-Sheraton Technology by Microsoft. Our hotel has been repeatedly awarded the Four Diamond rating by the AAA. ... more   less 
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Also Known As:
Sheraton Maria Isabel Hotel
Sheraton Mexico City Maria Isabel Hotel
Mexico City Sheraton

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