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“Really nice”

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Hyatt Regency Mexico City
Ranked #13 of 309 Hotels in Mexico City
Certificate of Excellence
London, United Kingdom
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Really nice”
Reviewed 28 November 2013

Stayed twice in 2 weeks: once for business and once for pleasure. Both stays v good. No noise from the renovation and barely any disruption - tho assume that's why the rates are low. Service was as good as any boutique hotel - which is impressive. Get the concierge to call you a radio cab -- they do it pleasantly even tho it's 50% cheaper than their own taxi service. I felt safe walking around Polanco in the evenings by myself and ate out there all the time. Breakfast expensive and the only place you really are hammered by the renovation noise. Good location for museums + metro that takes u downtown is 5 min away. I'll stay here the next time i'm in town.

  • Stayed November 2013, travelled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
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Thank 668Traveller2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (206)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Amsterdam, The Netherlands
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 November 2013

I was here unfortunately only for 1 night. Very beatiful hotel, luxury class, very friendly well trained staff, very clean, everywhere, beautiful rooms, luxury, I had standard room on 30 floor, great view overlooking the city, good neighbourhood, for example, the Bentley car dealer is right nextdoor, many trees in the street, and Starbucks closeby, 2 minutes walking, just few words, to recommend this hotel to everybody !!!! roomrate very low for so much value for money !

  • Stayed November 2013, travelled on business
    • Value
    • Location
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Helpful?
Thank Derper D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fairfax, Virginia
Level 5 Contributor
27 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 23 November 2013

I loved this hotel. Lobby is being renovated and i heard no noise. I stayed here for 7 nights on a business trip.

Great location in the Polanco zone, close to many shops, restaurants, parks, etc.....

I had a room in the 30th floor. Service was excellent from beggining to end. Lots of security so it really felt safe.

I tried the japanese restaurant called Teppan an it was very delicious.

Once the renovation is completed it will be an amazing hotel all the way.

It is geared toward business people and after 5pm all these people gathered in the hotel bars and social areas.

Breakfast is ample, lot of options and food is of high quality. Pricey but good. $20 dollars in average, pretty standard for hotels of this category.

The hotel is located next to the Intercontinental Presidente and very close to the Marriott and W properties.

Castillo and Parque de Chapultepec are really close, as well as the National Auditorium, the Museum of Anthropology and Masaryk Avenue, with a lot of restaurant and bars and shops.

I had a great stay in Mexico City and during my next visit i will stay in this hotel.

Room Tip: Ask for a high floor facing the Chapultepec Castle
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  • Stayed October 2013, travelled on business
    • Value
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Helpful?
Thank vacationer16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isle of Man
Level 4 Contributor
32 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 18 November 2013

I stopped at this hotel on business. I was very nervous about the warnings of work bring done in the lobby and even called them to check before hand. I'm relieved to say that the noise is minimal, and there is a coffee bar in the lobby where you can hold meetings.
The staff there are very attentive.
Rooms are fab, and have been re-vamped to perfection. For a business traveller, everything is in the right place. They are kept REALLY clean.
The gym is very good with plenty of machines to use and all facilities that you would expect.
The hotel is located in the best part of Polanco with a lot of services close and in walking distance. I would add that there's a great French 24 hour bistro in the Intercontinental hotel next door.
I had room service a couple of times and this was OK, could be better but nothing to really complain about. It was delivered in good time too.
I just hope that once completed, that the rates are not hiked up as I would definitely stay here again. The staff make this place and Management should be proud.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank FrequenttravellerIOM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nepean
Level 4 Contributor
29 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 12 November 2013

This was my first trip to Mexico City, and I was here on business for 6 nights. All six nights were spent at the Hyatt Polanco. Polanco is a well to do area with lots of shopping and restaurants within walking distance. Dont think of driving anywhere, traffic is insane. Those poor cabbies!

The room was nice- with a great view of the park and city (even number rooms), free water bottles and fruit, and internet. I found the wifi slow, but good with the lan cable plugged into my laptop. Keep your washroom door closed while showering or your view of the park will disappear behind the foggy window!

The staff were all english speaking, thank goodness, and service was excellent. No waiting for anything, although you will need lots of pesos for tips.

Despite the price (280 pesos) I ate buffet breakfast in the hotel each morning, as the service was excellent, and the food exceptionally diverse.
The bakery has fresh strong coffee beverages and tasty snacks-not too expensive. The hours on the weekend were inconvenient and I had to leave the hotel to find a good coffee. There is a Starbucks across the street so I didn't have to travel far.

The hotel lobby is closed for repairs until December and a temporary one has been set up. It wasn't a big deal, and the pictures of the new lobby looks beautiful.

As it was my first trip to Mexico City I wanted to see the Pyramid of the sun, and arranged a day tour through the concierge. It was worth every penny! Ismael was a wonderful guide.

All in all the stay was enjoyed, the people great and facilities were outstanding.

Room Tip: Choose an even number room, higher up for a good view
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  • Stayed November 2013, travelled on business
    • Value
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Helpful?
Thank LaHaZe703
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wiesbaden, Germany
Level 6 Contributor
151 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 8 November 2013

The hotel lobby is currently under renovation. The rooms at the executive level are very nice and have everything a 5 star hotel should offer. The staff at the reception is extremely friendly and helpful. The only issue was the executive lounge. The evening cocktails should be until 9:30 pm and they started to take everything away as of 9 pm. Same at breakfast, there was a lack of service. Otherwise the hotel is good and the location very convenient.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jbps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 4 Contributor
42 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 4 November 2013 via mobile

This is the third visit here in the past 6 months. My favourite hotel in Mexico City. The hotel is remodeling at the moment but the disruption is minimal. The staff is good and friendly. The gym is very well equipped and pool large. Make sure you choose a park view and a higher room. The views are great. Look forward to coming back soon.

Stayed November 2013, travelled on business
Helpful?
Thank DicconW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hyatt Regency Mexico City

Property: Hyatt Regency Mexico City
Address: Campos Eliseos No. 204, Polanco Chapultepec, Mexico City 11550, Mexico (Formerly Hotel Nikko Mexico)
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Polanco
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Mexico City
#6 Business Hotel in Mexico City
#11 Luxury Hotel in Mexico City
#13 Family Hotel in Mexico City
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hyatt Regency Mexico City 5*
Number of rooms: 755
Official Description (provided by the hotel):
FITNESS CENTER Our renewed Athletic Club has three tennis courts, sauna, steam room and fitness center area it is available for our guests 24 hours. We have cardiovascular and weight lifting equipment. Our outdoor sundeck and indoor pool is kept at a temperature of 30 ° C (86 ° F). They are located next to the fitness center. ... more   less 
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Also Known As:
Hotel Nikko Mexico City
Hyatt Regency Mexico City

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