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Hyatt Regency Mexico City
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Reviews (2,276)
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1,474
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Reviewed 1 March 2014

I stayed here for a week on business from 21st - 28th February 2014. This is a very hotel in a very good location. Currently undergoing refurbishment but don't let this put you off.

I will stay here again if in Mexico.

  • Stayed: February 2014, travelled on business
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Thank Phil-Angie2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 March 2014

This is my favorite location in Mexico City; I was concerned that with the major renovation of the lobby, things would slip. But the staff does an excellent job of maintaing the quality. In addition, the food is quite good, not would I would have expected from a hotel.

  • Stayed: February 2014, travelled on business
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Thank Denise O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 February 2014

We stayed in the Hyatt Regency for six nights last week while visiting Mexico City for the first time. From the minute we arrived we felt welcomed, the front door staff even remembered our names after a few hours. All the staff very courteous and helpful. We never felt as though this was a huge corporate railway station type hotel as many of the others do, even though there was a convention or two while we were staying there. True, that there was remodelling work going on behind the scenes but we did not find it intrusive. The room on the 24th floor overlooking the city was fabulous. Comfy beds, pillows and linens. Free wi-fi. The bathroom well-equipped and the bath a decent size which was lovely. We enjoyed picking up pastries, yogurt, coffee and juice from the bakery in the hotel every morning for breakfast. They make their own pastries and confectionary - all delicious. We had dinner one night at the Japanese restaurant which was very yummy. One of the best sushi restaurants we've been to. The Shelty Bar has a great cosy English clubby feel to it and you can eat there too. One morning we decided to eat fat and went to El Jardin. The spread was from here to there and covered the eating habits of many nationalities. Didn't have to eat again until dinner time! The Hyatt is situated in Polanco which we felt was a very safe area of Mexico City. Lots of good restaurants, very leafy, lovely old houses (a lot of which are now restaurants). We felt very safe walking around at night. Have never seen so many valet parkers and men in black business suits though. You can easily walk to the Museum of Anthropology from the hotel as well as Chapultapec Park where we particularly enjoyed the Castle. Would definitely stay here again and will be interested to see how it looks when all the remodelling is finished. Oh, I nearly forgot the gym which was very good. Spinning bike room, cardio room with lots of machines and plug ins for headphones to individual TV screens on some of the equipment, strength training room, saunas, indoor swimming pool, outdoor deck, upstairs sun deck too. There is a Spa too but we didn't try that. So glad we chose this hotel for our first stay in Mexico City. It was all we could have wished for.

  • Stayed: February 2014, travelled as a couple
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1  Thank Joanna S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 February 2014

The big corporate hotel still has multilingual staff who will try to help with curly questions, and useful advice for the area.

The area is one of the capital's better districts, with a heavy police presence keeping the well heeled and the diplomatic corps comfortable.

There's plenty of good bar and restaurant options nearby, even one twenty-year burrito institution.

Room Tip: The higher the better.
  • Stayed: August 2013, travelled with friends
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1  Thank Goat-whisperer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 February 2014

My wife and I recently stayed here during the MACO art fair. It is a hotel in a great location. The biggest issue is with the current remodeling project. The noise level in the hotel is annoying to say the least. Eating in the Jardin restaurant was almost unbearable due to the noise. Eating in the bar next door was somewhat more quiet. Our room on the 16th floor was ok. Reading lights next to the bed could only be controlled on one side of the bed. Bed linens and towels decent. Room cleanliness was good. Staff at the hotel were courteous and efficient. Convenient location to restaurants and museums. Would have eaten at the Japanese restaurant but did not want to chance the noise. Suggest staying after the construction is completed.

Stayed: February 2014, travelled as a couple
1  Thank drishi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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