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“Great Location , Great Service-Hyatts still my favorites”

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Hyatt Regency Mexico City
Ranked #13 of 310 Hotels in Mexico City
Certificate of Excellence
New York
Level 6 Contributor
511 reviews
112 hotel reviews
common_n_hotel_reviews_1bd8 174 helpful votes
“Great Location , Great Service-Hyatts still my favorites”
Reviewed 27 May 2014

Very convenient an d very safe even late at night- President Masyrak Street is minutes away with a wonderful seldction of late night dining places.
Hotel rooms could use ugrading and maintenance at gym could be improved but minor all in all. Staff was great.
Club had decent selections for breakfast and snacks during the day with a selection of very nice wines until 11:00 at night.

Room Tip: 38 floor had great views
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lgppres
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (206)
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Sao Paulo, SP
Level 4 Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 25 May 2014

One of the best options in Mexico city. Located in the heart of Polanco you can go to the best restaurants in Mexico on foot and arrive in the main touristic points and malls fast by taxi or subway.
It has been recently renovated and all the room furniture and decoration is modern and comfortable. Very spacious and elegant. Magnificent view of Chapultepec park from your window.
If you book it in advance at the hotel website you get good prices.
Excellent services provided. The staff is very helpful and courteous.
Be aware of the hotel taxi drivers ( they charge double rates when compared to the taxis in the street in front of the hotel – you can get safe taxis in Polanco by yourself ).

Room Tip: choose Chapultepec park view
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  • Stayed May 2014, travelled solo
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    • Sleep Quality
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Helpful?
1 Thank Marcelo F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mdrivera
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 24 May 2014

I was only able to stay at the Hyatt for part of my trip because I have to be downtown for other business and I can truly say that I missed it! Customer service is top-notch. The front desk, lobby assistance, housekeepers, concierge, and restaurant staff all genuinely feel like they want make your stay the best possible... And if you don't need anything or don't require assistance with your things you can easily say no and they don't pressure you. The lobby is currently under renovation but it didn't cause any concerns or holdups--they handle it very well. The rooms are nice, beds are comfortable, the bathrooms are a little on the smaller side but well-stocked with toiletries, free water, robes, and slippers. Free Internet too. The neighborhood is very safe and has great restaurants, Convenience stores, and bars easily accessible. You can take the tourist taxis outside the front doors or walk to a sitio nearby. This will be my go-to hotel when traveling to Mexico City. Great job Hyatt!

Room Tip: Most of the Archaeological Museum and Chapultepec Park!
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  • Stayed May 2014, travelled on business
    • Value
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    • Service
Helpful?
2 Thank mdrivera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mexico City, Mexico
Level 6 Contributor
112 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 19 May 2014

Great hotel with excellent breakfast buffet. The view is magnificent but if you can choose get a room with a view to Chapultepec park. Right on the other side is Polanco with a lot of restaurants and places to see.

Room Tip: choose a room higher up with view to the park.
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  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mab333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Panama City, Panama
Level 5 Contributor
53 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 15 May 2014

It was under renovation so the lobby area is still under construction. This hotel is very convenient. The hotel is well located, safe area, lots of bars, restaurants and caffes around. Modern, clean, good service, confortable rooms, nice view from the higher floors (Chapultepec Park). Free Wifi.
I would recommend this hotel for most kinds of trips.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ALHENRIQUEZ72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Porto Alegre, RS
Level 6 Contributor
190 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 10 May 2014

This is the perfect location for a stay in Mexico City. Nearby, you've got metro station and good options of restaurants. Chapultepec park, with its marvelous castle is really near (less than 5 min walk to the park), as are many museums one should visit in Mexico City. The hotel has lots of businessmen guests, but is a good call for tourists as well. The staff is nice, and the hotel offers all that the guest needs for a good stay (as complimentary Wi Fi). The room service is ok. About its flaws, the sheets are old and almost transparent, with some holes on it, and the windows, that do not open, are not cleaned for a long time. The minibar is actually overpriced. The hotel is undergoing through renovation, so this can be a issue for some people.
If possible, high floor rooms with park view.

Room Tip: high floor, park view
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  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Luizasch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kadima, Israel
Level 4 Contributor
36 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 6 May 2014 via mobile

I spent 4 nights in that hotel during a business trip to Mexico City.
The hotel is well located, safe area, lots of bars, restaurants and caffes around.
Modern, clean, good service, confortable rooms, nice view from the higher floors.
Wifi is too slow, better use a cable connection.
The pool is just okay, the saunas are nice, its missing a bubble pool.
I would recommend this hotel for most kinds of trips.

Stayed April 2014, travelled on business
Helpful?
Thank Jonathan_Poller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hyatt Regency Mexico City

Property: Hyatt Regency Mexico City
Address: Campos Eliseos No. 204, Polanco Chapultepec, Mexico City 11550, Mexico (Formerly Hotel Nikko Mexico)
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Polanco
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Mexico City
#6 Business Hotel in Mexico City
#11 Luxury Hotel in Mexico City
#13 Family Hotel in Mexico City
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hyatt Regency Mexico City 5*
Number of rooms: 755
Official Description (provided by the hotel):
FITNESS CENTER Our renewed Athletic Club has three tennis courts, sauna, steam room and fitness center area it is available for our guests 24 hours. We have cardiovascular and weight lifting equipment. Our outdoor sundeck and indoor pool is kept at a temperature of 30 ° C (86 ° F). They are located next to the fitness center. ... more   less 
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Also Known As:
Hotel Nikko Mexico City
Hyatt Regency Mexico City

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