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“Great Hotel”

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Marquis Reforma Hotel & Spa
Ranked #15 of 312 Hotels in Mexico City
Reviewed 24 June 2013

The building itself is a beautiful property, since it seems to be constructed back in the 20's or 30's because of its art-deco style. Since arriving, the staff is extremely gentle and helpful. I reserved a regular room, but for some reason, they upgraded me to a suite on the PH. The suite was huge: on the first floor, a living room, a kitchen, and a dining room with a terrace to Reforma. On the second floor, the huge bedroom with a big bed and with an enormous window with a view of the city. Bathroom with a fancy jacuzzi.

  • Stayed: June 2013, travelled on business
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1  Thank Gregorio R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MexicoMonica, General Manager at Marquis Reforma Hotel & Spa, responded to this reviewResponded 29 June 2013

Dear Mr. Gregorio
Thank you for sharing your comments about your stay at Marquis Reforma.
We are glad to know you were Upgraded to a Superior Suite and that you we´re satisfied with our service. In some cases, do to our availability we get to upgrade some of our guests.
We hope to welcome you back some time in the future.
Best regards,
Angelica Villalobos
General Manager

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Reviewed 22 June 2013

This is a real gem in Mexico city. From the moment I arrived, the staff could not have been more helpful and friendly. The concierge is excellent;they were so accommodating that I would say that it is one of the best in any hotel I have stayed. The breakfast which was included in my plan was excellent, and they were happy to provide anything that was not out in the buffet. The service was always friendly and fast. The room in which I stayed are not large but more than adequate and fully equipped with the latest technology.
I will return anytime I am in Mexico City. It is convenient location in walking distance to Chapultepec park.

  • Stayed: May 2013, travelled with friends
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Thank salmiami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MexicoMonica, General Manager at Marquis Reforma Hotel & Spa, responded to this reviewResponded 29 June 2013

Dear Guest,
We appreciate you taking the time to tell us about your experience at Marquis Reforma.
Our staff is constantly looking forward to exceed your expectations and we´re glad you were satisfied with our services such as restaurants, our concierge department.
We are thrilled to know that you will be visiting us in the future when you come to Mexico City and we hope you have the opportunity to get to know our different types of rooms including our Junior Suites.

Best regards,
Angelica Villalobos
General Manager

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Reviewed 11 June 2013

We found this to be an excellent hotel. The staff was very attentive and professional, and it seemed like anyone who deals with the public spoke both Spanish and English (which is nice for travelers who only speak English). When checking in, our room wasn’t ready so they upgraded us to a suite (without us having to ask), a very nice gesture. The lobby of the hotel was very modern and upscale. It will not disappoint you.

The suite was well appointed and good sized. The bedroom was separated by a sliding door from the living room. All the furniture was newer and in excellent condition. We had a great view of the city and traffic noise below was not a bother (we never heard anything outside, other than the occasional helicopter). The bed was comfortable (although on the firm side which I like), and the bedding was like new. The bathroom was kind of small, but not a bother, and was very clean and well kept. The towels were pretty big and soft, too.

We purchased the option that included wi-fi and breakfast each morning, which I encourage you to do (wi-fi isn’t free here, and the pre-paid option works out to be a better deal). The breakfasts were a buffet with a great selection. It was pretty good, no complaints. We ate at all the restaurants on the property, and Nicksan, their Mexican/Japanese fusion restaurant was fantastic.

Located in the reforma area of Mexico City, the hotel is centrally located in a VERY safe area. There are plenty of local little places to eat along with a bunch of little mini-marts for sodas and snacks (don’t hit the in-room minibar, too expensive). You will find a cab stand a block down the street from the hotel, and the bus stops (including the Turibus) is just across the street in front of the hotel. Easy-peasy to get around.

A cab ride from the airport in a nice Suburban is 350 pesos (about $28 US). Same cost going back to the airport in the same nice SUV (have the hotel hail the cab for you going to the airport. The cost of the cabs going elsewhere is more than you’ll pay at the cab stand). Use the cab stand down the street to get everywhere else, unless you are walking to the museums, zoo, etc. which is a 15 minute walk close.

  • Stayed: May 2013, travelled with family
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Thank Kula762
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MexicoMonica, General Manager at Marquis Reforma Hotel & Spa, responded to this reviewResponded 19 June 2013

Dear Guest,

We appreciate all your positive comments regarding your stay in our hotel.

The hotel is always innovating and updating in all of our areas in order to provide a quality service in our rooms and restaurants.

We are glad you enjoyed our services and that you had the time to visit our restaurants.

We hope to welcome you back in the future and that you can once again have a wonderful experience, I hope you can visit our SPA it´s the best in the city.

We always have special rates like the one you booked with internet access and breakfast included.

In the future please don´t hesitate to contact us.


Best Regards,

Angelica Villalobos
General Manager

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Reviewed 26 May 2013

This hotel is right in the heart of the downtown Reforma area. The room quality was excellent (was upgraded to a suite, which was very nice). Attended a conference there, and the setting was very nice, and easy to attend. The staff was courteous and alert to your needs; a late check-out was not a problem, and they found you a taxi quickly. Only drawback might be that many of the more popular restaurants for business dinners are in the immediate vicinity, but are a 10-15 minute taxi ride. But the location is central, so you are equidistant from almost all areas that you need to go for business.

  • Stayed: May 2013, travelled on business
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Thank FranknDebbie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MexicoMonica, Manager at Marquis Reforma Hotel & Spa, responded to this reviewResponded 28 May 2013

Dear Ms. Debbie

Thank you again for sharing your experience at Marquis Reforma.

I´m glad you got the chance to be upgraded to a Junior Suite and really hope you found it confortable. We always want to make you feel at home so we constantly strive to meet your needs and expectations.

As a business traveler your comments are very important to us do to our location and services.

We really hope to have you back in the future.


Sincerely,


Angelica Villalobos

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Reviewed 17 May 2013

I think this hotel is one of the best choices to stay in Mexico City because the rooms are big and conformable the staff is nice, the location is also good,the breakfast is really great there also `lunch food` in the breakfast.The Japanese restaurant inside the hotel is really great,where you can taste a lot of different things... The Wi-fi is not free but it`s not too expensive... I would recommend this hotel to everyone.

  • Stayed: June 2012, travelled with family
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Thank Micaella A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MexicoMonica, Manager at Marquis Reforma Hotel & Spa, responded to this reviewResponded 28 May 2013

Dear Ms. Micaella

We really apreciate you taking the time to tell us about your experience at Marquis Reforma.

I´m glad you enjoyed our restaurants and that you also had the time to visit our newest Japanese restaurant Nick San.

We always want to make you feel at home so we constantly strive to meet your needs and excpectations,

Thank you again for sharing your commets and we hope to have you back soon.


Sincerely,


Angelica Villalobos

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Reviewed 7 May 2013 via mobile

I keep returning to this hotel based in their service, attention to details and they always remember me. Location is ideal, easier to get Anywhere in the city from here. I always arrange private transportation and every time it is perfect, affordable, reliable and secure. I recommend staying here while on business in Mexico City.

  • Stayed: May 2013
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Thank Ashton B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MexicoMonica, General Manager at Marquis Reforma Hotel & Spa, responded to this reviewResponded 10 May 2013

Dear Mr. Ashton

We appreciate your comments and your positive recomendations.

We hope to welcome you soon in your next visit, always exceding your expectations and needs.


Thank your for your preference.

Best regards,

Angelica Villalobos
General Manager

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Reviewed 8 April 2013

Rooms are very clean and super large.... every room is a real suite!
nice options of restaurants on site, from mexican style to japanese food that I love!!
gorgeous and good breakfast.
kind service.... what can I add. I always book my nights there!

  • Stayed: October 2012, travelled on business
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Thank Maurizio G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MexicoMonica, General Manager at Marquis Reforma Hotel & Spa, responded to this reviewResponded 15 April 2013

Dear Mr. Maurizio

Thank you for taking the time to tell us about your visit to the SPA at Marquis Reforma, we will share your experience comments with our staff members.

We appreciate your positive feedback and would like to welcome you again soon.

Sincerely,

Angelica Villalobos
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Marquis Reforma Hotel & Spa

Address: Avenida Paseo de La Reforma 465 | Col. Cuauhtemoc, Mexico City 06500, Mexico
Phone Number:
Region: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Mexico City
#10 Business Hotel in Mexico City
#12 Luxury Hotel in Mexico City
#18 Romantic Hotel in Mexico City
#28 Family Hotel in Mexico City
Price Range: £102 - £273 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Marquis Reforma Hotel & Spa 4.5*
Number of rooms: 209
Official Description (provided by the hotel):
Be inspired at the Marquis Reforma Hotel & Spa, a Leading Hotels of the World property located along Mexico City's fashionable Paseo de la Reforma avenue. This is where chic, contemporary style meets warm, intuitive service. It's the personal touches that really make us stand out. Friendly, attentive and always discreet, our staff takes the time to understand your unique needs. We're home to the only certified Leading SPA in Mexico City. Allow our therapists at our spa to help you relax with a holistic treatment or stress-melting massage. Complete your busy day dining at one of our three exquisite restaurants, where you can dinf the best of the Mexican , Spanish, Italian, Argentinian and Japanese gastronomies. ... more   less 
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Also Known As:
Hotel Marquis Reforma
Marquis Reforma Mexico City
Marquis Hotel Mexico
Marquis Reforma Hotel & Spa Mexico City

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