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“Location, but not much more”

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Marquis Reforma Hotel & Spa
Ranked #14 of 307 Hotels in Mexico City
Washington DC, District of Columbia
Level Contributor
151 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“Location, but not much more”
Reviewed 30 March 2014

I was upgraded to a suite which was spacious, but decorated in drab, dark colors, and in need of updating. The lighting was sparse, making it unsuitable for work : the light for the desk was a dim ceiling down light. The hotel did not have auxiliary desk lamps.

Housekeeping was impeccable, and I enjoyed the daily fresh fruit.

A big minus: Checking in to the hotel is not easy are not fully able bodied or have to carry your own suitcase: there are two steps up to get to the front desk.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GaviotaGull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MexicoMonica, Gerente at Marquis Reforma Hotel & Spa, responded to this review, 10 April 2014
Dear Guest

We appreciate your comments regarding your stay at Marquis Reforma. Our Guests´ feedback is always important to us.

I will share your comments with our team regarding you experiences in your room, is important to inform you that our rooms are being remodeled as well as different areas within the hotel, therefore your feedback is very important to us, and we will work to improve the points you mentioned, we hope that you will give us the opportunity to serve you in the future.

Sincerely,

Angelica Villalobos
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (86)
Date | Rating
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Haifa
Level Contributor
250 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed 28 March 2014

My office had booked for me a regular book.
The moment I got in, I did not like the room: very small and furniture old and dark. I asked to change to a suite; better but still very dark furniture (and carpets).
The staff is very nice and extremely helpful.
Breakfast is buffet and good but dining room is small so sometimes you have to wait to be seated (beware if you are on a time schedule / have meeting).
The hotel charges for WIFI (about 20US$ per 24 hours). In this time and age not acceptable.
The hotel offers several types of restaurants but, unfortunately, no coffe shop or light meal.
You are within a few minutes walking from Zona Rosa, so you can always go there to eat.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank yshargal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MexicoMonica, Gerente at Marquis Reforma Hotel & Spa, responded to this review, 29 March 2014
Google Translation
Estimado Huésped

Agradezco sus comentarios durante su última estancia en el Hotel; siempre es grato recibir retroalimentación sobre nuestros servicios e instalaciones.

Me es grato informarle que el hotel se encuentra en su última etapa de remodelación de habitaciones, espero que en su próxima estancia me dé la oportunidad de asignarle una de estas; es importante informarle que contamos con una tabaquería dentro del hotel en el cual podrá encontrar desde un hermoso regalo hasta alimentos rápidos y café así mismo en nuestra página web podrá encontrar siempre tarifas especiales con internet y desayuno incluidos.

Esperamos tenerlo nuevamente en esta su casa en un futuro cercano.

Sinceramente,

Angelica Villalobos
Gerente General
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philadelphia, pa, usa
Level Contributor
53 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 25 March 2014

The Marquis Reforma hotel is a beautiful hotel with wonderful art deco touches in the Chapultepec Park area of Mexico City. The hotel is right on the Paseo de Reforma and is walking distance to the National Anthropology Museum and the National Zoo in Chapultepec Park. From the moment you step out of your vehicle, the service is excellent - the doormen, the bellhops, the check in staff - thank you! We were in an Executive Suite and happened to have a balcony overlooking Paseo de Reforma - wonderful - thanks to the check in folks who gave us this room. A balcony is very nice and not many of the rooms in the hotel have one! Our room was on the 1st floor and there was a little bit of noise from the elevators but any noise was manageable since we really wanted a balcony room. Very comfortable king size bed, separate seating area with a couch, coffee table and desk and chair. Nice size marble bathroom with a huge shower (no bathtub), bathrobes and slippers and nice fluffy towels. L'Occitane toiletries are a nice touch. Very big closet with plenty of room to hang up your stuff, drawers, safe and an iron and ironing board - a very nice touch. There is also a small refrigerator/mini bar set up.
Turn down service in the evening with chocolates on the pillow, slippers set by the side of the bed and fresh fruit.
We had breakfast included with our stay and Mon-Friday it is an amazing buffet breakfast with all kinds of things to try. Sunday is brunch or menu service - also pretty amazing. I have to say that the breakfasts were the best meals that the restaurant served. We had dinner 1 night in Canarios and it was average and a bit disappointing after the amazing breakfasts (this is why I only gave 4 stars instead of 5). Service in the restaurant, however, is excellent.
The hotel also has the largest hotel spa in Mexico City - it is huge with an indoor pool, numerous treatment rooms, separate locker and jacuzzi and steam room areas for men & women - we only tried the pool and jacuzzi - I wish I had more time there as some of the treatments were very enticing! The hotel does have WiFi at a cost of 200 pesos per day - with the availability of WiFi these days, it should be free but some hotels in the USA and other places around the world are still charging - this policy should change. Our package included WiFi so we did not have to pay and I have to say their WiFi service is fast and pretty good.
I highly recommend this hotel if you are planning a stay in Mexico City - great location, beautiful hotel and friendly staff who really know how to make you feel welcome! Thanks so much for a great stay!

Room Tip: We were in room 102 which has a balcony, however, there is some elevator noise but we felt having a...
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank dannerd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MexicoMonica, Gerente at Marquis Reforma Hotel & Spa, responded to this review, 29 March 2014
Dear guest

Thank you very much for your feedback, it's always a pleasure to know that all staff provide optimal service quality to our guests.

We appreciate your positive feedback and would like to welcome you again soon.

Best Regards

Angelica Villalobos
General Manager
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San Miguel de Allende, Mexico
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 12 March 2014

I booked through a mileage program and hotel totally messed it up -- just got it straight in March when hotel admitted they were wrong -- so now I can do hotel review!

Upon arrival we asked for two rooms each with a king bed -- as in the reservation. We were shown to 2 rooms with 2 beds each.

We had stayed there in August and there was loud construction nearby so I asked for rooms on the quieter side of the hotel. "Construction? What construction??" they said -- so I assumed there wasn't any more hammering...WRONG! 6:45AM!!

Well, we had a wedding at 12 Noon so after breakfast in the coffee shop (where essentially you are charged for breathing -- like a separate charge for each cup of coffee although they don't tell you that when they come around encouraging you to have more coffee!! -- ) we were in the lobby and we asked someone else about the noise (as we had 2 more nights!). We were told that "Of course the street side is much quieter." They did offer to move us, so we did that at 11PM when we returned from our festivities. My son and his family were leaving the hotel at 6 AM for the airport so they didn't care...

Of course the new room had no hair-dryer and was missing a bedside lamp, but I had my own dryer and we were too exhausted to worry about any more details. We also made our own transportation arrangements or took street cabs as the hotel supplies only very expensive black suburbans -- probably armored --

All that said, other service people were lovely -- but I am not staying there again. There are too many other hotels in Mexico City!

Room Tip: Street side!! Better view and that's a BIG skyscraper being built -- and they work during the...
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rebecca A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MexicoMonica, Gerente at Marquis Reforma Hotel & Spa, responded to this review, 18 March 2014
Dear Miss. Rebeca


I really appreciate all your comments.

I would appreciate if you could provide me your contact details to get in touch with you, since the Hotel Marquis Reforma does not have any mileage program. So, I would be please to investigate the situation about your reservation.

You can contact me to my phone number: 1800 901 800 7600 or 01 55 52 5229-1200

Best Regards,

Monica Alvarez
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Austin, Texas
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 10 March 2014

The hotel did not fail in any aspect. They know what they are doing. The rooms are luxurious and full of amenities one expects in a premium hotel. The restaurant Los Canarios, which does not belong to the hotel, but it is in the same building – is a real treat. The ony two, you can say “negative” comments are: 1) It is very tacky to charge a $250. 00 pesos per day for Internet access. If you want to upgrade 1 MG, they hike it up all the way to $350.00 pesos. If they are charging hundreds of dollars per night, I think it is unreasonable to score another 60, 70 dollars from you using this service, which is usually free, and 2) the swimming pool at their Spa does not accept children under 18. Again, if you are paying top dollars, they should extend the courtesy. We saw the pool online, and assumed that we were entitled to use it; but that is not the case. My 5 year old was quite disappointed. It is very safe, you need your room card to use the elevator, and they always have at least two security people by the front doors watching who comes in and out. The rooms have a safe, useful in México. I enjoyed watching the Spanish channel TVE and the Italian Rai.it on their cable TV. The beds and pillows are very comfortable. NO noise to be heard, anywhere, extremely quiet. The rooms come with a pull-down curtain, which blocks all the sunlight. ***** Stars for this hotel. However, either lower the Wi-Fi charge, or include it as an amenity.

Room Tip: I assume all the room are as quiet as the one they gave us.
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BernardoBernal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MexicoMonica, Gerente at Marquis Reforma Hotel & Spa, responded to this review, 18 March 2014
Dear Mr. Bernardo

Thank you for taking the time to tell us about your stay at Marquis Reforma, It is always a pleasure to receive positive feedback.

We appreciate your feedback regarding the internet cost and access to our SPA, in our web site you will find some special rates that include both services.

Thank you again for sharing your experience, and we look forward to serving you in the future.

Angelica Villalobos
General Manager
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Santa Fe, New Mexico
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 4 March 2014

My husband and I stayed at the Marquis Reforma for seven nights and loved it! The rooms are spacious,beautiful and comfortable. I would recommend upgrading to a suite for a fraction more, it's worth it. The restaurants in the hotel are great if you are tired and not feeling like getting out after a busy day. The staff is excellent, gracious and everyone is bilingual. The concierge staff is also full of great ideas and can offer many great tours. The hotel is also located in a great spot so you are able to walk to many great restaurants and sights in the area but also it's very easy to get anywhere in the city from the hotel because of it's great location. We were very happy with our stay there and would recommend the hotel to any of our friends. I've heard in other reviews complaints about paying for the wifi and that might be the only thing I was not excited about as well. They even make you pay per device so if there are two people with computers and phones, it quickly adds up. Aside from that one thing, I loved the hotel, the spa and all the lovely food they offer. I would most definitely go back there next time I am in the city.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank evapistola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MexicoMonica, Gerente at Marquis Reforma Hotel & Spa, responded to this review, 18 March 2014
Dear Miss. Eva:

We appreciate your comments regarding your stay at Marquis Reforma, I will share your comments with our team regarding you experiences.

I´m glad you got the chance to be in our Junior Suite and really hope you found it confortable,
we are working with our internet company to be able to offer better alternatives in the future.


Thank you again for sharing your experience, and we look forward to serving you in the future.

Angelica Villalobos
General Manager
Report response as inappropriate
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South Africa
Level Contributor
181 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed 27 February 2014

I usually stay in the four seasons - but will use this instead - its across the road and way better. Firstly its got some very nice restuants in the building which is very convinient. The rooms are large and the lounge is separate from the bedroom which I really like. Wake up calls were reliable as was the airport pickup service. The internet and breakfast were included. The gym was well equiped with helpful staff.

The only negative was a rude lady at checkout who tried to charge me for the included internet - but backed off quickly - albeit rudely when i told her that it was confirmed in my email and on check in that it was included - I guess she was just taking a chance.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CathrynSouthAfrica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MexicoMonica, Gerente at Marquis Reforma Hotel & Spa, responded to this review, 18 March 2014
Dear Guest

We appreciate your comments regarding your stay at Marquis Reforma. Our Guests´ feedback is always important to us.

We are constantly working with our Staff to improve the service and your comments are very helpful for us, please be sure that we will take measures regarding front desk actitud in order to provide quality service.

Thank you again for sharing your experience, and we look forward to serving you in the future.

Sincerely,

Angelica Villalobos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Marquis Reforma Hotel & Spa

Property: Marquis Reforma Hotel & Spa
Address: Avenida Paseo de La Reforma 465 | Col. Cuauhtemoc, Mexico City 06500, Mexico
Phone Number:
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Reforma / Zona Rosa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Mexico City
#9 Luxury Hotel in Mexico City
#10 Business Hotel in Mexico City
#18 Romantic Hotel in Mexico City
#28 Family Hotel in Mexico City
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Marquis Reforma Hotel & Spa 4.5*
Number of rooms: 209
Official Description (provided by the hotel):
Be inspired at the Marquis Reforma Hotel & Spa, a Leading Hotels of the World property located along Mexico City's fashionable Paseo de la Reforma avenue. This is where chic, contemporary style meets warm, intuitive service. It's the personal touches that really make us stand out. Friendly, attentive and always discreet, our staff takes the time to understand your unique needs. We're home to the only certified Leading SPA in Mexico City. Allow our therapists at our spa to help you relax with a holistic treatment or stress-melting massage. Complete your busy day dining at one of our three exquisite restaurants, where you can dinf the best of the Mexican , Spanish, Italian, Argentinian and Japanese gastronomies. ... more   less 
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Also Known As:
Hotel Marquis Reforma
Marquis Reforma Mexico City
Marquis Hotel Mexico
Marquis Reforma Hotel & Spa Mexico City

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