We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Absolutely fantastic experience”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Marquis Reforma Hotel & Spa
Ranked #18 of 309 Hotels in Mexico City
Amsterdam, The Netherlands
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Absolutely fantastic experience”
Reviewed 20 August 2014 via mobile

The amenities are wonderful.spa is on the highest quality level. Food at the restaurants are excellent.(local as well as European) fresh fruit etc..
Rooms are very clean and well taken care. Staff is very polite, friendly and helpful with everything.
Highly recommended !
And thank you for hosting largest cultural event in Mexico City-Despertares 2014!!!

Stayed August 2014, travelled on business
Helpful?
Thank J D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MexicoMonica, Gerente at Marquis Reforma Hotel & Spa, responded to this review, 29 August 2014
Thank you for stay with us!

We are very happy to hear that you had a great time stay with us. For the Marquis Reforma team is very important to hear the opinion of our guest during their stay.

Thank you for all your positive comments about the service that our staff gave you, exceeding your expectations and giving you a comfortable stay.

We look forward to welcoming you back very soon

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,230 reviews from our community

Traveller rating
    755
    339
    97
    19
    20
See reviews for
129
238
86
662
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (91)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Mexico City, Mexico
Level 5 Contributor
73 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 20 August 2014

My colleagues and I stayed at this hotel during a business trip to Mexico City. The room was lovely and spacious, the bed very comfortable the the details well-appointed. The facilities were very nice and the location seemed good for such a large, chaotic city. Only two issues were our room was on the spa floor which made it a bit noisier and the quality of the room service food is really quite awful and overpriced. We had pasta and burgers, the burgers were cold and the pasta overcooked. Otherwise a good choice overall.

Room Tip: Not on the spa floor
See more room tips
  • Stayed March 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
Thank JLM235
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MexicoMonica, Gerente at Marquis Reforma Hotel & Spa, responded to this review, 29 August 2014
Dear Guest

Thank you for posting this review and sharing your feedback on what appears to have been a experience at our hotel.

We are more than happy to hear that you have enjoyed our location. We would like to extend our sincere apologies with the situation with our room service, our food and beverage manager has taken the necessary measures.

I hope we have the chance to welcome you back very soon and that you give us the opportunity to impress you

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 19 August 2014

I was in Mexico City performing in Despertares Gala and my stay at the hotel was wonderful. Such nice people, beautiful environment and comfortable. Great food and plenty of options inside the hotel.

I asked the concierge for restaurant recommendations and he had great suggestions both nights including Dulcinea, which was my favorite. Highly recommend, delicious and chic.

Would be back anytime, gracias Marquis Reforma!

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Garen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amsterdam, The Netherlands
1 review
Reviewed 19 August 2014

I was in Mexico City on business, and was lucky enough to be put up at Marquis. I think the hospitality is Mexico in general is excellent, but the service at the hotel was impeccable. The staff was super friendly and attentive. The rooms were luxurious and comfortable, and the cleaning staff always went above and beyond. I got room service twice and was impressed at the friendliness and efficiency of the service. I felt like a rockstar when I stayed here. The breakfast buffet was also fabulous and fresh. I would highly recommend a stay at this safe, clean, and luxurious hotel.

  • Stayed August 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank djmdance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MexicoMonica, General Manager at Marquis Reforma Hotel & Spa, responded to this review, 20 August 2014
Dear Guest.

I want to thank you for sharing your thoughts about your stay at Marquis Reforma Hotel & Spa, it is always a pleasure for everyone who work here to be able to offer the service you speak so highly of.

Offering a great service and personalized attention is a major concern for all of us, and the fact that you enjoyed it is a reinforcement to the commitment that we have with all of our guests.

We can´t wait for you to come again to be able to offer you an even better experience.

Best Regards.
Angelica Villalobos
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 18 August 2014

I can only recommend Marquis Reforma hotel.
The quality of the service is fantastic,the rooms are perfect and very clean.
The gym and the spa are wonderful.
I had a fantastic stay,slept really well.
The breakfast in the restaurant downstairs is really good,lots of choices and good quality food.
I would surely be back.
Thank you so much.

  • Stayed August 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank medhiwal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MexicoMonica, General Manager at Marquis Reforma Hotel & Spa, responded to this review, 20 August 2014
Dear Guest.

I´m pleased to learn that you had such a lovely stay at Marquis Reforma Hotel & Spa, it´s always nice to have positive feedback from our guests, because not only does it motivates us, it reinforces the principles and values under which we operate.

I also really appreciate the fact that you took the time to actually recommend us, I´m happy you fancy our facilities, as well as the services offered to you.

I can´t wait to have you staying with us again, please remember that we will always work to improve the hotel and everything we offer.


Best Regards,
Angelica Villalobos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
The Woodlands, Texas
Level 5 Contributor
58 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 14 August 2014

Great location and service. A good selection of Bars and Restaurants. Rooms are a little small, missing a great chair to relax. Great bathroom, specially the shower. The A/C could not be enough if you like the cooler temperatures. Room service selection is very, very limited (specially for a 5 star hotel!) and quality of food is below standards (which is weird since food at restaurants is very good). easy in and out, and 10 minutes away main business areas around Reforma.

Room Tip: Specifically ask for a room NOT facing the construction site next to the hotel. Workers stay until l...
See more room tips
  • Stayed August 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
Thank Luis V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MexicoMonica, General Manager at Marquis Reforma Hotel & Spa, responded to this review, 20 August 2014
Dear Mr. Luis

I want to thank you for sharing your kind comments, it is always positive to have feedback from our important guests, because it´s thanks to those reviews that we can improve the quality of the service and the products we offer.

I´m happy to know you liked the service and the facilities, and regarding the situation with the A/C our maintenance department is always working to improve the condition of the rooms so please keep in mind that the next time you come, you will be given a room that can cool down enough to please your expectations.

The staff at the hotel is also working periodically to improve the options we offer in room service; we are actually exploring new ideas in order to expand the quality and quantity of the options in the menu.

I want to say on behalf of everyone at Marquis Reforma Hotel & Spa that we really hope to have you staying with us again soon.

Best Regards,
Angelica Villalobos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Indianapolis, Indiana
1 review
Reviewed 13 August 2014

The location of the hotel, plus the fact that it offers a good service and a quiet environment for me makes it very attractive. Services and food are a little high
and the rooms are not made up promptly. Otherwise, thumbs up!

  • Stayed August 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank seraguil2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MexicoMonica, General Manager at Marquis Reforma Hotel & Spa, responded to this review, 20 August 2014
Dear Guest:

It is always a pleasure to receive feedback from our guests, it is also important because we keep improving our service based on the reviews you kindly provide.

I want to thank you for choosing Marquis Reforma Hotel & Spa during your visit to Mexico City, we are all hoping to have you staying with us again in the future.

Best Regards
Angelica Villalobos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Mexico City hotels
Reforma / Zona Rosa
Four Seasons Hotel Mexico City
Four Seasons Hotel Mexico City
#10 of 309 in Mexico City
1,325 reviews
Reforma / Zona Rosa
Sheraton Mexico City Maria Isabel Hotel
The St. Regis Mexico City
#7 of 309 in Mexico City
961 reviews
Show Prices
Show Prices
Show Prices
Polanco
Hyatt Regency Mexico City
Hyatt Regency Mexico City
#13 of 309 in Mexico City
1,975 reviews
Reforma / Zona Rosa
NH Collection Mexico City Reforma
Polanco
JW Marriott Hotel Mexico City
JW Marriott Hotel Mexico City
#8 of 309 in Mexico City
1,088 reviews
Show Prices
Show Prices
Show Prices

Been to Marquis Reforma Hotel & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Marquis Reforma Hotel & Spa

Property: Marquis Reforma Hotel & Spa
Address: Avenida Paseo de La Reforma 465 | Col. Cuauhtemoc, Mexico City 06500, Mexico
Phone Number:
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Reforma / Zona Rosa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Mexico City
#10 Business Hotel in Mexico City
#13 Luxury Hotel in Mexico City
#18 Romantic Hotel in Mexico City
#28 Family Hotel in Mexico City
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Marquis Reforma Hotel & Spa 4.5*
Number of rooms: 209
Official Description (provided by the hotel):
Be inspired at the Marquis Reforma Hotel & Spa, a Leading Hotels of the World property located along Mexico City's fashionable Paseo de la Reforma avenue. This is where chic, contemporary style meets warm, intuitive service. It's the personal touches that really make us stand out. Friendly, attentive and always discreet, our staff takes the time to understand your unique needs. We're home to the only certified Leading SPA in Mexico City. Allow our therapists at our spa to help you relax with a holistic treatment or stress-melting massage. Complete your busy day dining at one of our three exquisite restaurants, where you can dinf the best of the Mexican , Spanish, Italian, Argentinian and Japanese gastronomies. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with DerbySoft Ltd Shanghai HQ, Expedia, Booking.com, TripOnline SA, Hotels.com, Evoline ltd, HotelQuickly, Cancelon and getaroom.com so you can book your Marquis Reforma Hotel & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Marquis Reforma
Marquis Reforma Mexico City
Marquis Hotel Mexico
Marquis Reforma Hotel & Spa Mexico City

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing