The hotel is charming with cosy environment, a beautiful architecture and great decoration. The location is excellent and the food is very good.
On the other hand I found the employees, in general, badly trained. They lack knowledge and their supervision from management is poor.
Examples: The cleaners often did not put enough towels in my room. We were two guests and they put only one set of towels instead of two. They did not empty one of the trash cans during my whole stay. The receptionist-concierge is overloaded often not available to help.
They do not offer the guests basic tourist maps of the city. The information provided by the employees were limited and often wrong.
- Official Description (provided by the hotel):
- Boutique Hotel de Cortes, one of the earliest hostelries in The Americas, has been transformed into a modern Boutique hotel which is located on the main entrance of Mexico City’s Historic Downtown Our guests will be absorbed by the cultural and historical transcendence of the place, through the elegance and the most beautiful contemporary minimalist decoration.Boutique Hotel De Cortes is widely recognized for its personalized customer service. The services provided by our Dynamic Professional subjected to the most stringent high standards, same team that only work with the only purpose to make every guest happy and satisfied and make them wish to come back again. ... more less
- Reservation Options:
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- Also Known As:
- Boutique Hotel De Cortes Mexico City