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“Attention: Personel is stealing money in the room!!!!”

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Boutique Hotel de Cortes
Ranked #256 of 310 Hotels in Mexico City
Zurich, Switzerland
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Attention: Personel is stealing money in the room!!!!”
Reviewed 7 February 2014

Do not go there. Very bad Hotel Management. The rooms look nice in the first view. But there is must everywhere. Furthermore the hotel personel did steal 40.-USD out of our luggage wihle we were doing a city tour. Boutique Hotel de Cortes NEVER AGAIN!!

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Val S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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154 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (21)
Date | Rating
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English first
Sydney, Australia
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 18 January 2014

This hotel is in a wonderful part of town in the Centro Historico however the hotel could be so much better.
We stayed in one of the suites which turned out to be beside the lift that you could clearly hear whenever it was used. Not bad the first few days because the place was empty but a problem the last night. To make matters worse there was a mechanical noise every night I suspect was from the air conditioner, sleep was impossible.
We ate breakfast the first morning but the stale pasties sent us off to Wings for the remainder of our stay.
The cab we booked with the concierge turned out to be a private car with no meter, charged 150 Pesos for a 60 Peso ride..

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andy E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elista
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 15 December 2013 via mobile

I agree with earlier complimentary reviews and would like to note one moment which annoyed me a lot. Please upgrade your wifi system and increase the speed. If you think you cannot afford it free of charge, charge for god sake to have a decent wifi connection.

Stayed December 2013, travelled with friends
Helpful?
Thank Alex M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin M, Director General at Boutique Hotel de Cortes, responded to this review, 19 December 2013
Dear Mr. Alex,

We appreciate your staying with us at Hotel de Cortes. Our main goal is to provide our guests with excellent service. Before 2013 ends, we will be upgrading our serve. We hope to see you again in Hotel de Cortes and may you have a wonderful year 2014.

With my best regards

Mr. Martin Morales
Director General
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Santa Marta, Colombia
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 29 October 2013

Stayed at Hotel Cortes for 3 nights and had a great experience. Rooms, food, staff and location made it truly an enjoyable stay. Stayed at the Hilton Reforma before and Hotel Cortes is much better quality, location and value for the money. The staff is incredibly warm, polite and friendly. Will definitely be staying at this hotel again during my next trip to Mexico City. Thank you to Hotel Cortes...

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Christopher D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin M, Director General at Boutique Hotel de Cortes, responded to this review, 19 December 2013
Google Translation
Estimado Sr. Christopher D

Muchas gracias a usted por su preferencia y sus comentarios, para hotel de cortes son muy importantes hace que podemos crecer día a día y otorgarle un mejor servicio, sus palabras alientan a cada uno de nuestros colaboradores verificando que el servicio ofrecido es el correcto, deseamos ser nuevamente sus anfitriones en su próxima vista a la ciudad de Mexico, por favor contacte directamente a un servidor para atenderle como usted se merece personalmente, gracias y le enviamos nuestras consideraciones más distinguidas.

Atentamente

Martin Morales
Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago
Level 3 Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 23 August 2013 via mobile

Gorgeous hotel in the Centro Historico district. Because it is in the middle of a business district, it is difficult to find good shopping. You'll have to go somewhere else to shop unless the market across the street is open (weekends only I think).

The room is very nice, lots of space, very clean, one chair only but I soved that by going out in the courtyard to grab a plastic chair. You'll need to buy some bottled water because you get very little from the hotel. For women who wear makeup, you will find very little light with which to apply it. Also, because I had read the courtyard could get a little loud at night, I brought along my small travel sleep machine, and it was a lifesaver. We were on the first floor near the "place to party" when the roof bar is closed. You could also download an iPad app.

I can't say enough nice things about the staff. They are very friendly and helpful. All of them. Some can speak English fairly well which helped us a lot, especially when my husband left his iPad on the bus from Querataro to Mexico City. Carlos (Charlie) called the airport (where we departed the bus) and was able to speak to someone who found the iPad and held it. We couldn't have done that on our own.

So, women, bring a lighted mirror. Noise sensitive people bring a sound machine. And those who like to eat and drink bring plenty of pesos to eat in the restaurant.

I would stay here again.

Stayed August 2013, travelled as a couple
Helpful?
1 Thank tlackey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, TX
Level 3 Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 22 August 2013

I stayed at Boutique Hotel de Cortes for 3 days while in Mexico City on business. The hotel is inside an old baroque-type building. It is a small hotel with very friendly staff and well appointed rooms. The rooms have very modern finishes. I loved the stand-up rainfall shower and the bed was very comfortable. Lastly, I highly recommend the guacamole in the restaurant/bar.

Regarding some comments about noise in the garden area, I did not experience anything like that, since I stayed Tuesday through Friday on a business trip. However, all of the rooms do face into the central "garden" area so I could see how any significant noise in that area could carry into the rooms.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tim L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montreal, Canada
Level 6 Contributor
155 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 5 August 2013

This is a hotel that markets itself as a 'boutique' hotel, which according to Wikipedia are hotels that "often contain luxury facilities of varying size in unique or intimate settings with full service accommodations." The hotel itself is beautiful, being a house that belonged to Hernan Cortes, therefore dating from the 16th century. The location is ideal, just facing the Alameda park in the historic centre, close to Bellas Artes and a few blocks away from zocalo. We stayed there with our one-year-old daughter this past week (August 2013), and it was a real disaster. The hotel has a roof-top bar that blasts music until early hours of the morning, and when the music finally stops, the drunk patrons linger for much longer, producing as much noise as the DJ. What is worse, on a rainy evening (very common during the summer), they move the bar/DJ/drunken patrons to the central courtyard, which all the rooms face, this being a colonial house. This happened during our stay, and the noise levels kept our daughter up all night. We complained to the front desk, and their response was that they would let us have a free martini at the bar. The idea of having what is essentially a night club in the courtyard on which hotel rooms face is simply unacceptable, and the fact that our complaints were not taken seriously by the hotel staff communicates that this hotel values their bar/restaurant clientele over their guests. A hotel which provides a bed in which you cannot sleep for much of the night does not provide the most basic service of any hotel, let alone full-service accommodation; I therefore feel that this hotel does not fit the wikipedia definition quoted above. While all the staff are very pleasant, the quality of customer service is beyond disappointing.

This hotel is definitely not recommended for visits with children or if you feel that sleep is necessary in your daily routine.

Room Tip: Every room in this hotel is susceptible to the noise issues that I discuss in my review.
See more room tips
  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Carlos S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin M, Director General at Boutique Hotel de Cortes, responded to this review, 7 August 2013
Dear Guest

Really sorry so much for noise in the central garden the night, we do not work normally with the bar evening, was an emergency rain indeed ask for an apology and hope to serve you again with your family, guaranted a stay pleasant because we work for you.

With my Best Regards

Mr. Martin Morales
Hotel Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Boutique Hotel de Cortes

Property: Boutique Hotel de Cortes
Address: Esq. Reforma, Centro Historico Avenida Hidalgo 85 | Frente Alameda Central, Mexico City 06300, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Alameda
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
#53 Luxury Hotel in Mexico City
Hotel Class:4 star — Boutique Hotel de Cortes 4*
Number of rooms: 26
Official Description (provided by the hotel):
Boutique Hotel de Cortes, one of the earliest hostelries in The Americas, has been transformed into a modern Boutique hotel which is located on the main entrance of Mexico City’s Historic Downtown Our guests will be absorbed by the cultural and historical transcendence of the place, through the elegance and the most beautiful contemporary minimalist decoration.Boutique Hotel De Cortes is widely recognized for its personalized customer service. The services provided by our Dynamic Professional subjected to the most stringent high standards, same team that only work with the only purpose to make every guest happy and satisfied and make them wish to come back again. ... more   less 
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Also Known As:
Boutique Hotel De Cortes Mexico City

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