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“Regular Patron No More”
Review of Hotel Catedral

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Hotel Catedral
Ranked #13 of 305 Hotels in Mexico City
Certificate of Excellence
Chilliwack, Canada
Level Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Regular Patron No More”
Reviewed 23 March 2014

We have stayed at the Catedral seven or eight times over the past ten years, but the last two times we were disappointed with a decline in customer service and a significant increase in room rates. The service in the restaurant at the front of the hotel is indifferent to non-Mexicans. We first experienced this in 2010 and thought it was just a one time thing. Then in 2013 we were ignored and left after fifteen minutes of nobody taking our order. I put my concerns in writing to hotel management but received no response. This year we decided to try one last time and again left after it became clear that they weren't interested in our business. We also had difficulty with the front desk staff, none of whom could help us in English when we tried to make it clear we didn't want the breakfast included rate. On a positive note, the concierge service is excellent and can help with any information or bookings you may need.

  • Stayed February 2014, travelled as a couple
    • Value
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Helpful?
2 Thank Gerry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (152)
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English first
Storrs, Connecticut
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 March 2014

The rooms were clean and comfortable. The staff in the breakfast room and the cleaning staff for my room were friendly and helpful. Location is perfect for exploring the centro. During the days of the weekend, rooms on the street side (donceles) can have some street music, but they do have the best light/views.

  • Stayed March 2014, travelled solo
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Helpful?
2 Thank PatrickMcK2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tlaxcala, Mexico
1 review
Reviewed 16 March 2014

We stay four days and recieved very good service. We enjoyed a clean room and a great breakfast buffet. Jazmin, Telma, and Lupita were very attentive and provided excellent service. Highly recommend this hotel!

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Tlaxcalteco45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 8 March 2014

It's perfect good location good service and good price it's one of the best hotels I have stayed in a lot of time and I got no more words for it, I don't know what other comment I can write here afabshagavajauvsjabahayebakavagaiavajababaiavsjshwyahabauabahajajajajajajajajajaajsjsjhshsshshsjshshsbsjwiwbwvwjwiwooaakakaoaoaooaoaaoosossoosos

Thanks

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AlxMuniz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CT
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 26 February 2014

We have been going to Hotel Catedral for thirty years!!! We are always met by Luis and Gustavo who have both been working there for twenty years...we have literally watched them grow up!!!
Their welcoming faces and attention to our needs is remarkable; the hotel simply would not be the same without them. Whoever the owner is must really love people because his/her staff have always treated us with such incredible care. Every need is provided for in a timely and caring fashion. This kind of care has to come down from the TOP. Thank you to all the staff for always making us feel cared for.

Room Tip: The area around the zocolo is festive which we like when we are out. When we sleep we prefer it to...
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  • Stayed February 2014, travelled with family
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Helpful?
Thank HoboCT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 February 2014

We had a recent trip to Mexico City. Upon advise of some friends we chose to stay at Hotel Catedral in the Historical District. This was a very convenient location close to many attractions, restaurants, shopping and museums. Hotel was smaller but service was exceptional. Rooms were very clean. Personnel always greeted us with smile. Breakfast, which was included in our package was fabulous. Buffet style menu kept changing everyday and providing both continental and excellent Mexican choices. We could visit this hotel for the sake of the food there. Minor details such as a plate of cookies, guavas, or peanuts at the main lobby would make us feel at home. The concierge service was excellent. The prices they provided for tours or authorized taxis were much cheaper than many other places. Internet was available in our room. We had a very positive experience. Mexico City is an amazing destination for people seeking exceptional cultural and culinary experience and Hotel Catedral is a fine example of Mexican hospitality.

Room Tip: 7th floor patio has a magnificent view of the Zocalo.
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  • Stayed February 2014, travelled with family
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Helpful?
1 Thank Moustachio380
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriola Island, Canada
Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 23 February 2014

This is a great find within very short walking distance of the Zocalo and other main buildings in the city's center.

The busy lobby has a separate desk for ordering tours and taxis which is most helpful and the front desk staff is very accommodating. The rooms are spacious, well-appointed and clean. A delicious buffet breakast is included in the price and there is also a good restaurant in the hotel.

The rooftop patio has great views and you can order drinks and food up from the restaurant.

Room Tip: Try getting a room that is not on the top floor and not facing onto the street.
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  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hmkay1225
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Catedral

Property: Hotel Catedral
Address: Calle Donceles # 95, Mexico City 06020, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Centro Historico
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#8 Family Hotel in Mexico City
#15 Romantic Hotel in Mexico City
#36 Business Hotel in Mexico City
Price Range (Based on Average Rates): ££££
Number of rooms: 116
Also Known As:
Catedral Hotel Mexico City
Catedral Mexico City
Hotel Catedral Mexico City

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