We stayed for 5nights in this very Impressive building which a lot of charming decor in the staircase in the heart of Mexico DF.
Sadly what you see from outside and with the interior does not reflect with any Best Western or any Western Hotels standards.
We have complained about the cold of the room the curtain was moving as the air come in from outside due to old windows that have absolutely no isolation at all. Over the first nights no heater has been provided until we change the way approaching the Hotel stuff and look there an electric heater has been found. Unfortunately we end up with a cold when we kicked off our tour in South America thanks to this great way of customer care.
Breakfast in winter jackets. The stuff was having this great idea to open the tares to the whole glory and raised up all the windows to share the cold with all the guests. Another great idea to have your breakfast with frozen hands. I asked the stuff if they have been cold wearing winter jackets I assumed they have been. I asked why they would open all the windows letting all the cold air coming in. No response this continued every single day. So be prepared to get your breakfast with glows if it is cold. It is like the stuff has no feeling about the customer care at all.
The Breakfast was not ready in time. Be prepared that the stuff is not worried to build up the buffet every morning to the same standards you expect. They don´t care even if you have paid for it. We been waiting 45min for an omelette because they build up the station after 09:00 even breakfast starts some hours earlier. Looks like even the guests don´t bother.
Comfort of beds. An experience that you may link with futon beds in Japan. If you are Asian you will welcome a very hard bed but if you are European and love the comfort of Hilton or Marriot than get to know your bones. This is how hard the bed is in reality. Every morning pains because of bad sleep.
Ignorance to highest standards. I called the reception that was busy playing the mobile games rather than answering the switchboard. Why would you bother even to answer the Phone to a guest? How do I know they were playing mobile games? While ringing the reception my partner went down from the 6th floor to the reception and if you look to the right side you can see the switchboard that was lightening red for incoming call and the receptionist with his mobile in the hand. Response from receptionist he did not hear anybody calling. Right...
Troubles to enter and leave Zokalo during the New Year eve celebration. It was a disaster to get anywhere or to leave the Hotel as the streets where flooded with people. No underground in some occasions they close down the entire area and we had to walk around blocks to find some police man that understood that we are the guests of the Hotel and we want to enter our Room after being very harsh with them and virtually holding the Door key in front of their nose.
Be aware of what you want when you book this Hotel because this is not even to Backpackers standards and does not deserve even to be called a Best Western Hotel. It has apparently 4Stars rating but be aware that this has nothing to do with any European, Asian, American or even Central American Standards! One Star is not good as a total failure to provide any care for the guest.
If I would look for a Hotel from Hell I think I would strongly recommend this one.
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- Also Known As:
- Best Western Majestic Hotel Mexico City
- Best Western Mexico City
- Mexico City Best Western
- Best Western Hotel Majestic Mexico City