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“Spend an extra $20 bucks a Night and stay somewhere else”

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Best Western Hotel Majestic
Ranked #117 of 305 Hotels in Mexico City
Mission Viejo CA
Level Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Spend an extra $20 bucks a Night and stay somewhere else”
Reviewed 15 April 2014

Positives: Location is great. Right in the center of the Zocalo. We saw the flag being lowered and raised every day. Walk to many sights, metro station, etc... Price is good if you are on a budget.

Negatives: Rooms are small. Cleaning staff missed a day of cleaning with no explanation. Tub drained very slow (it was only fixed 2 days later). Room keys deactivated every day (a pain). Beds were very, very hard. It was like sleeping on the floor or box spring. I can't believe they call it a mattress. WiFi was hit and miss, at best. We didn't eat there other than drinking in bar up stairs.

Bottom line: Spend the extra $20 a night and stay elsewhere. You won't regret it. They need to put money back into place.

Room Tip: Rooms facing Zocalo are great, but VERY noisy.
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  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank missionviejomex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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443 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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El Paso, Texas
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 5 April 2014

Great location, BUT restrooms need urgent maintenance and renovation, mattress need exchange, noise reduction windows recommended.
Great breakfast, BUT better don't eat lunch or dinner there, wine price way beyond value.
Great service personnel, especially bellboy Oswaldo Zertuche, BUT owner needs to invest asap into this location. No pool, hot tub, terrible wifi connection, way too slow and very pure signal.
Will not come back ever again before all this is not taken care of.

Room Tip: Insist on balcony, but better stay away.
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  • Stayed April 2014, travelled as a couple
    • Value
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    • Service
Helpful?
Thank gerdr399
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Mexico City hotels

United Kingdom
Level Contributor
128 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
Reviewed 1 March 2014

Do not stay here. Excellent location and building . Lack of towels, room service hopeless 45 for 2 drinks. Then not taken away for 2 days until I had a go at reception. He just laughed. There is no service here. Not worthy of its name. Beds terrible like boxes, lift eratic, breakfast food not labelled. Loud music blares out you cant talk. All pretty bad. We have been touring Yutucan and the jungle hotels are 5star not this dump.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sunshiner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Antonio, Texas
Level Contributor
49 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 18 February 2014 via mobile

This is an fantastic location with very impressive views. The staff was very friendly and accommodating. They organized tours of the city and the pyramids for us with very wonderful and trust worthy guides.
Our room over looked the Zòcalo and the view alone was worh every peso spent. For a very small price our room came with breakfast every morning in their roof top restaurant. The wi-fi was a bit touch and go but good enough to send home a few emails.
Of course the building is an older building and the beds are kind of small, but if you want to be in the heart of all the action this is the hotel for you.

Stayed January 2014
Helpful?
2 Thank Herbert C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London and Dusseldorf
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 27 January 2014

We stayed for 5nights in this very Impressive building which a lot of charming decor in the staircase in the heart of Mexico DF.

Sadly what you see from outside and with the interior does not reflect with any Best Western or any Western Hotels standards.
We have complained about the cold of the room the curtain was moving as the air come in from outside due to old windows that have absolutely no isolation at all. Over the first nights no heater has been provided until we change the way approaching the Hotel stuff and look there an electric heater has been found. Unfortunately we end up with a cold when we kicked off our tour in South America thanks to this great way of customer care.

Breakfast in winter jackets. The stuff was having this great idea to open the tares to the whole glory and raised up all the windows to share the cold with all the guests. Another great idea to have your breakfast with frozen hands. I asked the stuff if they have been cold wearing winter jackets I assumed they have been. I asked why they would open all the windows letting all the cold air coming in. No response this continued every single day. So be prepared to get your breakfast with glows if it is cold. It is like the stuff has no feeling about the customer care at all.
The Breakfast was not ready in time. Be prepared that the stuff is not worried to build up the buffet every morning to the same standards you expect. They don´t care even if you have paid for it. We been waiting 45min for an omelette because they build up the station after 09:00 even breakfast starts some hours earlier. Looks like even the guests don´t bother.

Comfort of beds. An experience that you may link with futon beds in Japan. If you are Asian you will welcome a very hard bed but if you are European and love the comfort of Hilton or Marriot than get to know your bones. This is how hard the bed is in reality. Every morning pains because of bad sleep.

Ignorance to highest standards. I called the reception that was busy playing the mobile games rather than answering the switchboard. Why would you bother even to answer the Phone to a guest? How do I know they were playing mobile games? While ringing the reception my partner went down from the 6th floor to the reception and if you look to the right side you can see the switchboard that was lightening red for incoming call and the receptionist with his mobile in the hand. Response from receptionist he did not hear anybody calling. Right...

Troubles to enter and leave Zokalo during the New Year eve celebration. It was a disaster to get anywhere or to leave the Hotel as the streets where flooded with people. No underground in some occasions they close down the entire area and we had to walk around blocks to find some police man that understood that we are the guests of the Hotel and we want to enter our Room after being very harsh with them and virtually holding the Door key in front of their nose.
Be aware of what you want when you book this Hotel because this is not even to Backpackers standards and does not deserve even to be called a Best Western Hotel. It has apparently 4Stars rating but be aware that this has nothing to do with any European, Asian, American or even Central American Standards! One Star is not good as a total failure to provide any care for the guest.

If I would look for a Hotel from Hell I think I would strongly recommend this one.

Room Tip: Do not book this Hotel during New Years Eve celebration until three Kings.
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
3 Thank Christof1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Besancon, France
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 21 January 2014

Fantastic location, right on the Zocálo, with easy access to many sights. Very nice historical building with colourful tiles and an old-fashioned elevator that isn't manned at night, so I would walk up the 5 flights of stairs. Excellent buffet breakfast.

Room Tip: The rooms on the Zocálo are noisy, so avoid if you are a light sleeper (didn't bother me at all...
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  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank StarlaBright
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chichester, United Kingdom
Level Contributor
159 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 14 January 2014

Quite outstanding location in the Zocalo right opposite the Presidential Palace.You can sit on the balcony and watching the guards taking down the flag! Lovely décor with beautiful tiles. All in all a hotel with real character.

  • Stayed March 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank bryan t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Hotel Majestic

Property: Best Western Hotel Majestic
Address: Avenida Madero 73 | Col Centro, Mexico City 06000, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Centro Historico
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #117 of 305 Hotels in Mexico City
Price Range (Based on Average Rates): £
Hotel Class:3 star — Best Western Hotel Majestic 3*
Number of rooms: 84
Reservation Options:
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Also Known As:
Best Western Majestic Hotel Mexico City
Best Western Mexico City
Mexico City Best Western
Best Western Hotel Majestic Mexico City

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