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“extremelly convenient for an early flight”

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Hilton Mexico City Airport
Ranked #49 of 309 Hotels in Mexico City
Fort Lauderdale, Florida
Level 4 Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“extremelly convenient for an early flight”
Reviewed 3 August 2014

This hotel is inside the airport, making it very convenient for an early morning flight. I have used this hotel many times,when I am working out of Mexico City. Rooms are OK, large, although a little "tacky". Service at the bar and restaurants could be speedier. Employees are nice, when around, but not very much connected to their guests. Of course I would never recommend this hotels if you are planning to go to the city.
Noise: not from airplanes, but airport announcements

  • Stayed June 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank sergioinflorida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
relacionespublicas2, Director de Relaciones Públicas at Hilton Mexico City Airport, responded to this review, 5 August 2014
Dear Guest;
We really appreciate your comments about our location and service, is a pleasure give you the best quality. as you said we have an excellent location inside of the terminal # 1, is very convenient for an early flyghts, as well our breakfast is since 5:15 am every day.
All staff can't wait to see you soon!
Thank you.
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1,178 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (91)
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English first
Las Vegas, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 July 2014

My 2 night stay was ok, the staff was great but I just could not get very much sleep because of the noise going on outside my room. There was so much background noise from the airport operations and sirens from police.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank David D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
relacionespublicas2, Director de Relaciones Públicas at Hilton Mexico City Airport, responded to this review, 30 July 2014
Dear Guest;
Ireally appreciate that you mention us all your comments. We are really concerned and distressed ones for the inconvenience you had with the noises coming from outside.We know what as important is for each of you to sleep before you take a flyght.
We hope you can give us another opportunity to give you a different experience with us.
Best regards.
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Swampscott, United States
2 reviews
Reviewed 28 July 2014

Other than the gentleman making the omelettes every morning, the service in the bar and dining are was very slow. Not once in 5 mornings (2 recent stays) did anyone ask to refill my coffee, nor did anyone ever stop at my table to make sure everything was all right or if we needed anything, and waits for checks were longer than i am satisfied with. My room did have a couple of cleanliness issues and toiletries in the room were not consistent. One check in there were two shower soaps, the next two face soaps. Simply not what I would expect from a Hilton, especially one charging $180.00 per night. I must add that the desk personnel were very good.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Mark C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
relacionespublicas2, Director de Relaciones Públicas at Hilton Mexico City Airport, responded to this review, 31 July 2014
Dear Guest;
I am sorry to hear the inconvenience they you had during your visit, immediately I will share these with the departments involved. in order to improve that points.
that will always be a pleasure offer you our best service and quality in all the areas.
We hope we can another opportunity to change your experience.
Thank you very much.
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Lawrenceville, GA
Level 6 Contributor
138 reviews
118 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 26 July 2014

The hotel is very convenient since it is actually in the airport. The rooms are a bit outdated and so is most of the hotel including the fitness center. No Executive lounge is available, but they do give you a voucher for breakfast in the morning and one free drink. The TV's were nice HD TVs without a HD signal for HD viewing. Seems like such a waste. I was there during the World Cup Final and the picture was terrible. This hotel is not up what I would call Hilton Standards. I came back to Mexico City this week and I didn't choose this hotel. I booked the Hilton Reforma. The Hilton Reforma is a little farther away from the airport (4 miles), but it's a much nicer hotel.

  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Ken E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
relacionespublicas2, Director de Relaciones Públicas at Hilton Mexico City Airport, responded to this review, 28 July 2014
Dear Guest;
I really appreciate every comment about your last stay. as you mentioned now a days we are making some remodelations in all the areas of the property. as well in the future not so far we will have a executive lounge, in order to give you the best quality.
We would like to give you a different experience in a next trip to the City.
Thank you very much.
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Dusseldorf
Level 4 Contributor
38 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 26 July 2014

We arrived late from Europe and we're very tired. Check in was smooth, room was basic, although they had proudly announced we got an upgrade. In the middle of the night we got surprised by someone knocking at our door and some others. We did not order anything so we didn't open. We could see through the door-eye the same man also knocked on a few other doors where again nobody opened. Very strange!
This hotel is only good because of the location, inside the airport.

Room Tip: Don't take the ground floor rooms
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  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank vikDusseldorf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
relacionespublicas2, Director de Relaciones Públicas at Hilton Mexico City Airport, responded to this review, 28 July 2014
Dear Guest;
I really give you a sincerly apologize for the incident that some person was knoking your door in the night. This will definitely outside our standards, and what matters to us is the security of each of our guests.
We hope you can give us the opportunity for a future visit to give you a different experience.
Thank you.
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Mexico
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 July 2014

I just stay for the day while I was waiting for my flight 8 hours and the staff was really nice the Manager Mirna was very helpfull, Is great that young people are in managment positions
I"ll come back Again for sure !

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sammjos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
relacionespublicas2, Director de Relaciones Públicas at Hilton Mexico City Airport, responded to this review, 28 July 2014
Dear Guest;
We are very proud to know that your experience was very nice during your last visit, this is very conforting for all of us.
We hope we can have another opportunity not so far to serve you.
Thank you very much.
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1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 July 2014

From the moment I arrived the service was 5star. Rooms are immaculate. Staff all around were very pleasant. It is the most friendly hotel I've stayed.

Just about everything at the hotel was perfect during our visit.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank JessyTeRa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
relacionespublicas2, Director de Relaciones Públicas at Hilton Mexico City Airport, responded to this review, 28 July 2014
Google Translation
Estimada Huesped;
En Hilton Aeropuerto Cd. de Mexico, nos llena de orgullo saber que su pasada visita haya sido de su completo agrado.es por ello que dia a dia nos esforzamos en poder brindarles la mejor atencion a cada uno de ustedes.
Esperamos muy pronto volver a servirles.
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Additional Information about Hilton Mexico City Airport

Property: Hilton Mexico City Airport
Address: International Mexico City Airport | Distrito Federal, Mexico City 15620, Mexico
Phone Number:
Region: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Wheelchair access Airport Transportation
Hotel Style:
#16 Spa Hotel in Mexico City
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hilton Mexico City Airport 3.5*
Number of rooms: 129
Reservation Options:
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Also Known As:
Hilton Mexico City Airport Hotel Mexico City
Hilton Hotel Mexico City
Mexico City Hilton
Hilton Aeropuerto

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