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“Business-class suites and service”

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Sheraton Santa Fe, Mexico City
Ranked #71 of 305 Hotels in Mexico City
Certificate of Excellence
Bangalore, Karnataka, India
Level Contributor
35 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Business-class suites and service”
Reviewed 28 June 2013

I stayed at the Sheraton Suites in Santa Fe (an upmarket business district on the outskirts) Mexico City, for a long stay recently.

The room was quite impressive (although a bit pricey I think) - spacious and neatly laid out with a lot of attention to details such as wiring, plumbing etc. Very sleek and efficient place, ideal for a work stay if you need to work in this area.

I thought a few more options for restaurants/cuisine at the hotel could help. Not such a major issue this, as a mall with several restaurant options is just across the street.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank RaviSeshadri_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton238, Director de Recepción at Sheraton Santa Fe, Mexico City, responded to this review, 4 July 2013
Dear guest,

We appreciate your comments regarding your recent experience at Sheraton Santa Fe. It was a pleasure receiving you for your long stay business trip. Likewise we are glad to know our rooms and facilities fulfilled your travelling needs. As you mentioned in your reviews, Santa Fe besides of being a corporate area has to offer to our guests’ lots of entertainment and several restaurant options.

It will be a pleasure for us to receive you again at Sheraton Santa Fe either for leisure or business trips.

Warm Regards
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228 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (26)
Date | Rating
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English first
Level Contributor
63 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 9 June 2013

I had a good experience on my prior stay to this part of Mexico City. So I decided to stay here for my three weeks back and forth.

The hotel is close to plenty of spots to eat and shopping centers. If you have to go to Mexico City proper make sure you leave with some time anticipated.

Now the hotel stay. The staff was excellent. Truly helpful all the days I was there. Things I would change: 1. the carpet. It seemed a little dated. Overall a good stay and would consider coming back.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Chillinathtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton238, Director de Recepción at Sheraton Santa Fe, Mexico City, responded to this review, 12 June 2013
Dear guest,

Thank you for taking the time to share your feedback with us. It is so exciting to know you liked Sheraton Santa Fe for your business and leisure trips to Mexico City. One of the greatest things of Santa Fe area is that it can adequate to everyone’s needs, as you mentioned before we are surrounded by restaurants, shopping malls, and just a few minutes away you can visit our most important museums and main streets.
Regarding to your reviews we want to share with you great news about the facilities; we are renovating our rooms; therefore all carpets and furniture are going to be replaced for new ones. We hope you can enjoy this new changes with us.

Once again thank you for your comments; our staff will truly appreciate them.

We can’t wait to receive you again at Sheraton Santa Fe.

Kind Regards,
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VA
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 4 June 2013

This is a great hotel located in the heart of the city, next to the US Embassy. The angel sits in front of the hotel, and the double-decker tour buses stop across the street. The museum and Castillo are about a mile down Reform. Both are must sees during a trip to D.F.

The bar located downstairs has mariachis but is only free for guests of the hotel. A stop in is recommended. There are lots of restaurants located within walking distance. A warning should be given to those who go to the nearby Zona Rosa area--the crime is high, the places will likely rip you off, and according to the locals some clubs are known to slip drugs into drinks.

As with all of Mexico City, take only hotel and citio taxis. Mexico City is the kidnaping capital of the world and it frequently involves taxis.

  • Stayed July 2012, travelled with family
    • Value
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    • Cleanliness
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Helpful?
1 Thank ChuckEVa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton238, Director de Recepción at Sheraton Santa Fe, Mexico City, responded to this review, 12 June 2013
Dear Guest,

We appreciate you shared your comments with us. We are glad to read you enjoyed your trip to Mexico City and it´s wonderful surroundings.

It will be lovely to have you here at Sheraton Santa Fe in your next trip to Mexico City, our concierge department would be thrilled to show you the Santa Fe area and the places you can visit while your stay with us.

We hope to see you soon.

Warm Regards,
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Orlando, Florida
Level Contributor
45 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 15 May 2013

I have been "living at" the Sheraton for 7 months now, with a brief trip home to the States every month. This has truly been my "home away from home--my second home." From the very first email that I sent to the hotel last year asking about the climate, the hotel, etc., it has been a wonderful experience. The staff can't do enough for you. From the "Welcome home, Miss X" to having my room prepared for me prior to arrival (swapping out extra hangers, extra water...) The hotel is in the middle of a major renovation; the lobby has been modernized, and the guest rooms are spectacular!! Open, airy rooms, walk-in closet, new mattresses (and the prior ones didn't need to be replaced--they are the best!) But the renovation has not slowed down their strive for excellence, nor greatly impacted the guest experience. They have truly taken all measures to minimize the disruption. I am here again for almost a month, and look forward to it. Thank you for always making my time in Mexico City so memorable.

Room Tip: Room choice depends if you want to see the city or the quiet street. Staying under "the big re...
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  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lovetotravel2618
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton238, Director de Recepción at Sheraton Santa Fe, Mexico City, responded to this review, 17 May 2013
Dear Kitt,

In name of the entire staff we want to thank you for your amazing reviews. We love to have you here; we love to make each and every day of your stay a great and memorable experience. We understand all our guests are away from home and it is exciting to hear we succeed on our primary concern, make you feel Sheraton Santa Fe is your “home far away from home”.
It is great that our facilities and service fulfilled your travelling needs, nonetheless be sure we will keep on the good work.

We will see you around and once again thank you for choosing Sheraton Santa Fe as your second home.

Warm Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Michigan
Level Contributor
55 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 12 May 2013

Spent 2 nights here on a business trip. Had never been to Mexico before and didn't know what to expect. But I certainly did not expect such a nice area with pretty architecture, upscale hotels and restaurants, and a large shopping mall. And the Sheraton was a great place to stay. Very upscale hotel with large and immaculate suites. Bed was very comfortable with good pillows- mattress was not too hard or too soft. The shower was excellent- very hot water with high water pressure and good drain. Service was very gracious, particularly at breakfast. And the breakfast buffet had a good selection with well-prepared food. I only wish I had had more time to explore the rest of the hotel.

  • Stayed May 2013, travelled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank JayRae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton238, Director de Recepción at Sheraton Santa Fe, Mexico City, responded to this review, 13 May 2013
Dear Jay,

We appreciate the time you have taken to share your feedback with the Trip Advisor community. It is amazing that you could and enjoyed the Santa Fe area and its wonderful surroundings, even though you were on a short business trip.
Otherwise it is great to read you liked our “Sheraton Sweet Sleeper Bed” one of our favourite features, which is designed exclusively for our Sheraton guests, with the specific characteristics you will need for an incredible, comfortable and relaxing time.
You can be sure our Food & Beverage team will be also delighted to hear your amazing reviews.

We look forward to welcoming you again at Sheraton Santa Fe.

Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Lauderdale, Florida, United States
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 27 April 2013

I loved this area of the city. Very safe with armed guards patrolling the vicinity. Relative to the rest of Mexico City this area is very spacious and spread out. I greatly enjoyed the surrounding area as you didn't feel like you were amongst a sea of people. Very nice specialty restaurants nearby. The rooms were decent and the building/facilities are up-to-date. Great location but regardless of where you are you can't seem to escape cigarette smoke.

  • Stayed April 2013, travelled solo
    • Value
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Helpful?
Thank SRH_sea2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton238, Director de Recepción at Sheraton Santa Fe, Mexico City, responded to this review, 2 May 2013
Dear guest,

Thank you for your positive reviews regarding the Sheraton Santa Fe and its surrounding areas. As you mentioned before, Santa Fe area has lots of entertainment to offer to our guests including different kind of places to chill, relax or even have a drink with your friends or colleagues. Our Mexican Cousin is also an important asset to highlight in this area.
We hope you can visit us soon, and make of Sheraton Santa Fe your second home for business and pleasure trips.

Kind Regards,
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Chicago, Illinois
Level Contributor
48 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 17 April 2013

I stayed here when I was in Mexico City for work. The area is relatively safe with a few restaurants within walking distance but, since it's in the financial district, there isn't too much going on once the work day is over. The hotel itself is nice and clean and the staff is extremely friendly and helpful. The rooms are big with separate sleeping and living areas and there is a very nice assortment of toiletries in the bathroom. There is a gym with a decent number of cardio and weight machines. The breakfast buffet is pretty good with a nice selection of fresh fruit, juices, pastries and an omelet station. I also appreciated the fact that they incorporated healthy eating options into their menu since its rather tricky to eat healthy while traveling. Overall, good hotel with a great staff. Would definitely stay here again

  • Stayed March 2013, travelled on business
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RB78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton238, Director de Recepción at Sheraton Santa Fe, Mexico City, responded to this review, 23 April 2013
Dear guest,

We hope you are doing great. We thank you for sharing your feedback with us. We are impressed and also grateful to hear such wonderful reviews of your recent stay at Sheraton Santa Fe. An advantage of staying at Santa Fe area is that it has lots of entertainment to offer like restaurants, bars, shopping malls. In your next stay with us our concierge department will be thrilled to help you with some gastronomic options so you can taste or magnificent Mexican cuisine.
In name of our entire staff, we thank you for staying with us and for your positive reviews.

We will be waiting for you soon at Sheraton Santa Fe.

Kind Regards,
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Additional Information about Sheraton Santa Fe, Mexico City

Property: Sheraton Santa Fe, Mexico City
Address: Guillermo Gonzalez Camarena No. 200, Mexico City 01210, Mexico
Phone Number:
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Santa Fe
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#26 Business Hotel in Mexico City
#32 Luxury Hotel in Mexico City
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sheraton Santa Fe, Mexico City 4*
Number of rooms: 190
Reservation Options:
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Also Known As:
Sheraton Suites Santa Fe, Mexico City Hotel Mexico City
Sheraton Mexico City
Mexico City Sheraton
Sheraton Santa Fe, Mexico City

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