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“Underwhelmed”

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InterContinental Presidente Mexico City
Ranked #19 of 305 Hotels in Mexico City
Certificate of Excellence
Detroit, Michigan
Level Contributor
40 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Underwhelmed”
Reviewed 12 December 2013 via mobile

Hotel is in need of a facelift. The bathroom could seriously do with being re-done. For the price paid, not sure it was worth it.
Concierge we're helpful with getting taxis
Food in the Palm restaurant was fine. Overpriced and had better, but it was ok

Stayed December 2013, travelled on business
Helpful?
Thank Kirsten L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guillermo447, Gerente at InterContinental Presidente Mexico City, responded to this review, 17 December 2013
Dear guest,

Thank you for staying with us and for sharing your comments about your experience in our hotel. I am sorry we did not meet your expectations, as you mentioned the hotel is in need of a facelift but as a matter of fact I am glad to share with you that we started total renovation of all our guest rooms last September 2013. We hope to have the pleasure of welcoming you back in the near to provide you with the service you expect from an InterContinental hotel with renewed rooms.

Sincerely,
Guillermo Valencia V.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (215)
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English first
Houston, Texas
Level Contributor
209 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed 2 December 2013

We stayed here for 4 nights on a recommendation from a friend. The location is really terrific. There is a metro station not too far away. There are some great restaurants within walking distance, not to mention 2 Starbucks.

For our stay, straightaway, we knew that this wasn't going to be your 'average' stay. When we arrived at the hotel, we were shocked to see a SECURITY CHECK POINT at EACH entry to the hotel. We were surprised. We had to put our luggage, bags, everything through scanners, not to mention walking through the body scanners, emptying pockets, etc. This went on for 3 of 5 days we were there. Did anyone explain why? No. Did anyone apologize for the inconvenience? No. Was there a discount on the rate? Absolutely not! We read on line that Shimon Peres was leading an Israeli/Mexico business leadership forum of some sort...at least that's what we gleaned from the internet. It was inconvenient and stressful. After traveling and dealing with security at the airports, who wants to go through security check in every time you go to your hotel to relax?

Additionally, when we got to our room, around 8 p.m., the room had not been thoroughly cleaned, e.g. water glasses that still had someone else's water in them, long hairs in the bathtub (gross)...and then there is the ambient noise...the walls and door do NOT filter out any noise...you hear EVERYTHING in the halls and adjoining rooms, not to mention the construction going on at the hotel...even on the weekends!

It was funny too, because the last night we were there, suddenly the hotel staff was calling to make sure everything was okay, the housekeeper was at our door asking to turn down the bed, etc. We wondered why this didn't happen the first 4 days?...

A couple of hints: If you need a taxi, use one that the hotel calls for you, they are generally cheaper than the regular taxis. Also, Lynis restaurant a couple of blocks away is an awesome breakfast place and much cheaper than the hotel. Great food. Great service. Reasonable Price.

If you want to buy the Talavera pottery in the room, it's about 50% more expensive than what you'd pay at the Mercado Artisanal.

Pros:

- Location, just great!
- Beds are SUPER comfortable
- If you get the right room, you can have a wonderful city view (we didn't get that)
- Great toiletries (Agraria from SF)
- Many restaurants in the hotel featuring Italian, Chinese, Mexican, etc. (6 or more)

Cons:

- Noise Noise Nose
- House Cleaning sketchy (the first night was not an isolated incident)

Room Tip: Higher floors have more panoramic views. Lynis restaurant nearby is a fantastic local breakfast pla...
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CreateSF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guillermo447, Gerente at InterContinental Presidente Mexico City, responded to this review, 6 December 2013
Dear guest,

Thank you for letting us know about your recent stay with us. I am disappointed to hear that your stay fell below your expectations. I apologize for the inconveniences that you experienced with the security check points in the hotel. We appreciate you bringing it to our attention, to give us the chance to improve future guests' experiences. We always encourage our guests to let us know right away if there are any issues or needs that they experience during their stay with us. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.
Thank you for staying with us, and we hope to have an opportunity to serve you again in the near future to change the bad impression that you have from our hotel and to provide you with the service you expect from an InterContinental hotel.

Sincerely,
Guillermo Valencia V.
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milan, Italy
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 24 November 2013

...the hotel needs to be renovated and the staff service at both concierge and reception was the slowest I have ever experienced!
V good location in the Polanco area, best thing was the breakfast: not huge offer but all very good, low fat options and kind & efficient waiters included.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alguccia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guillermo447, Gerente at InterContinental Presidente Mexico City, responded to this review, 26 November 2013
Dear guest,

Thank you for staying with us and for giving us your feedback about your experience in our hotel. I am sorry you did not enjoy the service provided by our concierge and reception staff, I am going to escalate your comments with our management staff in order to prevent these kind of incidents and to provide a better and faster service. Regarding your comments about hotel’s renovation, just let me mention that we started total renovation of all our guest rooms last September 2013. We would like you to give us the opportunity to welcome you back in the near future to provide you with the service you expect from an InterContinental hotel with renewed rooms.

Sincerely,
Guillermo Valencia V.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Puerto Aventuras, Mexico
Level Contributor
106 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 22 November 2013

We had the pleasure of staying in the Intercontinental Presidente Mexico City for 2 nights In mid-November. The way we were treated by staff from the moment we arrived was courteous and friendly. Our room was great with views of the park. Everything was close at hand, and although our time was short, our walks in the park and in Polanco were very enjoyable.

We also had the privilege of enjoying the Club lounge, and I must recommend the desserts and chocolates. Bravo to the person/people in charge of creating these delicious treats. They were be far some of the best we have sampled anywhere.

We will definitely return to enjoy this hotel, and I am hoping that it is in the near future.

Room Tip: If you have a few extra dollars to spend on a junior suite they are a nice size. The addition of th...
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LauraSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guillermo447, Gerente at InterContinental Presidente Mexico City, responded to this review, 26 November 2013
Dear guest,

Thank you for your preference and for choosing Presidente InterContinental Mexico City to host your recent stay in Mexico. I am glad you enjoyed your stay with us, our location, Club Lounge and the service provided by our staff, I am going to extend your congratulations to our pastries’ chefs for their great job. We look forward to have the pleasure of welcoming you back to our hotel and as you mentioned hopefully in the near future.

Sincerely,
Guillermo Valencia V.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Santiago, Chile
Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 19 November 2013

I almost forget to write a very well deserved review about Presidente Intercontinental Mexico city and wouldn't be fair not to say that the hotel is by far the best in Mexico City for business and vacations..... Rooms are spacious, warm welcoming from all staff in reception desk, restaurants and business center.

Great location near many attractions, do not lose the opportunity to see the little handicraft marked located in a park just a few blocks away the hotel.

The view form high floors is fantastic.....

Room Tip: Ask for higher floors
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  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FGGM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guillermo447, Gerente at InterContinental Presidente Mexico City, responded to this review, 26 November 2013
Dear guest,

Thank you for staying with us and for sharing you excellent comments about our hotel. I am glad you enjoyed your stay with us and most of all that you have such a good impression of our hotel, it gives me great pleasure to know that you enjoyed our rooms, restaurants, business center (which is provisional due to renovation), location and the attention provided by our staff. We hope to have the honor of welcoming you back in the near future to provide you with the same good service we did last time.

Sincerely,
Guillermo Valencia V.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Puerto Varas, Chile
Level Contributor
52 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 19 November 2013

Rooms in process of renewal, which is good because the hotel is somehow old. Location is very good, close to many restaurants and in a quiet part of Mexico City. To be a big hotel, some common areas like breakfast area are not big enough, by other hand the bar area is quite open and spaceful. People in service and reception is very kind and helpful. Is a good option for a business trip.

Room Tip: Above floor 20.
See more room tips
  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank constantino s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guillermo447, Gerente at InterContinental Presidente Mexico City, responded to this review, 21 November 2013
Dear guest,

Thank you for your preference and for your excellent comments about our hotel. I am glad you enjoyed your stay with us, our location, bar area and especially the service provided by our staff. We hope to have the pleasure of welcoming you back in the near future to provide you with the service you expect from our hotel with renewed rooms.

Sincerely,
Guillermo Valencia V.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tenafly, New Jersey
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 12 November 2013

I stayed here for an extended period of time for an business project and enjoyed all the amenities offered. My rooms were comfortable, clean, and appealing. I tried most of the restaurants in the hotel and they were pretty good - especially the Italian cuisine. However, they were expensive in any country's standards. There was a Starbucks store 1.5 block away and really helped me with my sanity in the morning before leaving for work.

The hotel still sends me emails and I will stay with them again if I go back to Mexico City.

  • Stayed December 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank D L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guillermo447, Gerente at InterContinental Presidente Mexico City, responded to this review, 21 November 2013
Dear guest,

Thank you for staying with us and for sharing your comments about your experience in our hotel. I am glad you enjoyed your stay with us, the rooms and restaurants especially our Alfredo di Roma restaurant. It gives me great pleasure to know that you will stay with us once again if by any chance you come back to Mexico City.

Sincerely,
Guillermo Valencia V.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about InterContinental Presidente Mexico City

Property: InterContinental Presidente Mexico City
Address: Campos Eliseos 218, Mexico City 11560, Mexico
Phone Number:
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Polanco
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#6 Spa Hotel in Mexico City
#13 Luxury Hotel in Mexico City
#19 Business Hotel in Mexico City
#30 Family Hotel in Mexico City
#31 Romantic Hotel in Mexico City
Price Range (Based on Average Rates): ££
Hotel Class:4 star — InterContinental Presidente Mexico City 4*
Number of rooms: 700
Official Description (provided by the hotel):
Presidente InterContinental Mexico City is an award-winning hotel in Polanco, one of the capital's most dynamic cultural, business and shopping areas. This prestigious building is close to the National Museum of Anthropology, Chapultepec Park and Castle and the National Auditorium. Nearby Mazaryk Avenue and Antara Mall are also worth seeing. ... more   less 
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Also Known As:
Intercontinental Presidente Mexico City Hotel Mexico City
Intercontinental Mexico City
Mexico City Intercontinental

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