We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Beautiful hotel near Chapultepec Park”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
InterContinental Presidente Mexico City
Ranked #20 of 313 Hotels in Mexico City
Certificate of Excellence
Reviewed 31 March 2014

My friend and I wanted to spend a day in Mexico City exlporing the museum of Anthropology before she flew back to the US. We also wanted to stroll through Chapultapec park and have a nice dinner nearby. All of this was an easy walk from the hotel Presidente. We secured a room at a special AAA rate saving us about $40 US dollars. Arriving before noon we asked to have our luggage stored until check-in and the staff was more than accommodating. The Lobby is open and beautiful and a comfortable place to sit and puruse the complimentary maps offered by the concierge. Our room was very comfortable with a magnificent view of the park and the Civic Center. The beds were very comfortable as well. There was no hair dryer in the room and we had to ask for another coffee cup, otherwise it was excellent. There was some renovating on our floor but we were not disturbed by it.

On returning from the Museum we stopped across the street at a 7-11 to purchase bottles of water and soft drinks, as the ones in the hotel minibar are incredibly expensive. There is also a Starbucks across the street where you can grab a more affordable breakfast than the 500 peso pancakes offered in the restaurant.. Just down the street is a fine cevicheria where we enjoyed samplings of several ceviches - my favorite being the very simple Peruvian style. The concierge can offer many fine suggestions for restaurants if you prefer not to dine in the hotel but ask for a radio taxi rather than taking the hotel van which is twice as expensive. This is doubly true for trips to the airport or bus station.. I think this hotel is best for business travelers. If we hadn't specifically targeted the Museum we probably would have stayed at one of the great b&bs Mexico City has to offer closer to the old district.

Room Tip: Rooms on the higher floors are preferencial but may also have a premium. Some booking sights may hav...
See more room tips
  • Stayed: March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank never2old2try
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guillermo447, Gerente at InterContinental Presidente Mexico City, responded to this reviewResponded 10 April 2014

Dear guest,

Thank you for letting us know about your recent stay with us. I am glad to hear that you enjoyed your stay with us, our location, lobby, room, concierge and beds; we hope to have the opportunity of welcoming you back in the near future .

Sincerely,
Guillermo Valencia V.
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (1,643)
Traveller rating
Traveller type
Time of year
Language
  • More languages

507 - 513 of 1,643 reviews

Reviewed 27 March 2014

PLUS
-The location is prime
- There are many restaurants to choose from (Au pied du cochon - french classy delicious cuisine)
- The hotel is very big even has it's own parking (very expensive) and coffee shop
- Bed is very comfy
- If you are a member of the Ambassador's Club you get upgrade to the next class room which is worth it cause there is a section for refreshments you can enjoy plus 4pm checkout!
-The view from a high floor is very nice to be able to see the city

DOWNS
- Shower is not that great, neither the bath - they could do so much better
- Service at times is slow and pricey
- There is at times too many ppl so you have to be waiting
- Their website at times is more expensive than searching in hotels.com

YES I will stay again, YES I prefer it from the other hotels right besides in price for your money

Room Tip: ask for a bath room in the highest floor
See more room tips
  • Stayed: April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Anilu77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guillermo447, Gerente at InterContinental Presidente Mexico City, responded to this reviewResponded 9 April 2014

Dear guest,

Thank you for staying with us and for giving us your feedback about out hotel. I am glad you enjoyed our location, restaurants, bed, view and Ambassador’s benefits; we do appreciate your loyalty to our brand and to our hotel. Regarding on your comments about the shower and bath, just let me mention that we are under renovation process of all our guest rooms including showers and baths. In reference to “service at times is slow”, rest assure that I will share your comments with all the staff in order to improve our service quality. We look forward for your next visit to our hotel!

Sincerely,
Guillermo Valencia V.
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2014

The service at the 39th floor is excellent
The food is outstanding, the drinks are excellent and the waiters (capi) in Mexican are amazing
The view of the 39th floor is amazing (you have the lounge on the same floor, which is very convenient)
The hotel is located in a safe and central area

Room Tip: The problem is that they enter your room many times a day for, cleaning, bar, making your bed before...
See more room tips
  • Stayed: March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank pablokiz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guillermo447, Gerente at InterContinental Presidente Mexico City, responded to this reviewResponded 8 April 2014

Dear guest,

Thank you for your preference and for sharing your excellent comments about our hotel. I am glad you enjoyed your stay with us, our Club Lounge, view, location and most of all the service provided by our staff and “capis” at our 39th floor. We hope to have the honor of welcoming you back in the near future to provide you with the same good service.

Sincerely,
Guillermo Valencia V.
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 March 2014

I hardly ever write reviews, but I want to warn travelers to stay away. I typically stay in the Marriott next door but they were booked this time. As my colleague is staying there, I opted for the Intercontinental to be close. Got here today. The room first of all was not king size as reserved, second it was not really clean - half empty water bottles,used coffee pod still in coffee machine. The water in the coffee machine had brown gook floating in it - it was disgusting, yuck. I have to do some work on my laptop. A cleaning lady comes in without knocking - and does not even apologize, just tells me she has to bring a new shower cap. Also, there seems to be renovation going on - I hear hammering, the noise is awful. When I complain, they tell me they will give me a new room - this is now over 30 minutes ago and I have not heard back! Can't wait to leave!

  • Stayed: March 2014, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank BMM153CT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guillermo447, Gerente at InterContinental Presidente Mexico City, responded to this reviewResponded 8 April 2014

Dear guest,

Thank you for staying with us and for giving us your feedback about your stay in the hotel. I am really sorry for all the inconveniences that you experienced in our hotel, there are no excuses for the bad service that you received from our staff. Rest assure that I already shared your comments with our management staff in order to take action and prevent this kind of incidents. This is not the service that we are use to and it is a real shame that you had such a bad impression of our hotel. I hope you can give us another opportunity to welcome you back and provide you with the service that you expect from an InterContinental Hotel.

Sincerely,
Guillermo Valencia V.
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 March 2014

This hotel is centrally located in "safe zone" area of Mexico city called Polanco. I stayed in club level room so I do enjoy the benefit it brings including breakfast in 39th floor where I can view the beautiful Mexico City in the early morning. The service is good and attentive. The breakfast comprises of quality food but the variety is quite limited and no salad at all. The room is clean though rather small compared to other hotels in the range of US$400! It has a big window so I can watch the beautiful city of Mexicon day and nights. I like it. The bathroom is decent with limited supplies of soaps and shampoo and the like. In general, the room is fine. The only problem that I already learn from previous travelers is the noise of door closing from other rooms. I checked and found out there is a big gap between the floor and the door so most of the time, I am waken up by heavy noise from other doors closure. I think the management should look into this matter, otherwise it is difficult for guest to get a nice sleep.

Room Tip: Anthropology museum is just next to the hotel; hop on hop off bus stop for city tour is right across...
See more room tips
  • Stayed: December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Brandon L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guillermo447, Gerente at InterContinental Presidente Mexico City, responded to this reviewResponded 8 April 2014

Dear guest,

Thank you for staying with us and for sharing your comments about your stay in our hotel. I am glad you enjoyed our location, Club Lounge, breakfast, room, view and most of all the service provided by our staff; I would also like to apologize for the inconveniences that you experienced with the noise produced by doors closure. I would like to share with you that we are under renovation process of all our guest rooms and we are trying to improve on this matter, we do appreciate your advice regarding the gap between the doors and floor. We hope to have the opportunity of welcoming you back in the near future to provide you with the same good service we did last time and better soundproofing in rooms.

Sincerely,
Guillermo Valencia V.
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 March 2014

This is a very imposing property and typical of the Intercontinental chain. Everything about it is very grand, but it feels impersonal (as you would expect from such a huge hotel, to be fair).
The rooms are now dated, but very functional. Plenty of choice of restaurants/bars, but expensive, even though quality is good.
Big downside is that there is absolutely no space to relax outside, so if you want to enjoy the sunshine, you have to find a local bar/cafe. After a week here, I felt like a caged animal!
I am sure that, for the money, there are much nicer places to stay in Mexico City, but for a business stay for a couple of nights, it is bearable.

  • Stayed: March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Bigsnakey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guillermo447, Gerente at InterContinental Presidente Mexico City, responded to this reviewResponded 18 March 2014

Dear guest,

Thank you for your preference and for giving us your feedback about our hotel. I am glad you enjoyed your stay with us, our restaurants, bars and rooms which are dated as you mentioned but I would like to share with you that we are under renovation process and on your next visit you can ask for a renewed room. We hope to have the pleasure of welcoming you back in the near future.

Sincerely,
Guillermo Valencia V.
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 March 2014

Pros:
- Great location. The neighborhood is great away from the mess of Zócalo. There are great restaurants, bars, parks and museums nearby. It is really an upscale place.
- Great hotel with lots of restaurants inside.
- Staff was very kind to us from bell boys to front desk. Flawless service!
- Nice breakfast (yet we do think that we got food poisoned by their passion fruit juice...)
- The room was great. They gave us a high floor with a great view to Bosque de Chapultepec.
- Nice bed and shower.
- Free wi-fi (for intercontinental members).
- Free bikes.
- Discounted parking for guests.
- Great gym.

Cons: NONE

ADDITIONAL COMMENT:
It is really interesting how an hotel charging a price that is not that cheap can please their guests with impeccable service and quality.

Room Tip: High floor with views!
See more room tips
  • Stayed: January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank leonardomrc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guillermo447, Gerente at InterContinental Presidente Mexico City, responded to this reviewResponded 18 March 2014

Dear guest,

Thank you for staying with us and for giving us your great feedback about our hotel. I am glad you enjoyed your stay with us, our location, restaurants, breakfast, rooms, gym, etc, but most of all that the service provided were up to the standards you were looking for. We hope to have the pleasure of welcoming you back in the near future to provide you with the same good service we did on your last visit.

Sincerely,
Guillermo Valencia V.
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Mexico City hotels
Polanco
Hyatt Regency Mexico City
Hyatt Regency Mexico City
#15 of 313 in Mexico City
2,198 reviews
Polanco
JW Marriott Hotel Mexico City
JW Marriott Hotel Mexico City
#12 of 313 in Mexico City
1,184 reviews
Polanco
W Mexico City
W Mexico City
#23 of 313 in Mexico City
1,002 reviews
Show Prices
Show Prices
Show Prices
Reforma / Zona Rosa
Four Seasons Hotel Mexico City
Marquis Reforma Hotel & Spa
#10 of 313 in Mexico City
1,524 reviews
Reforma / Zona Rosa
Sheraton Mexico City Maria Isabel Hotel
Show Prices
Show Prices
Show Prices

Been to InterContinental Presidente Mexico City? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about InterContinental Presidente Mexico City

Address: Campos Eliseos 218, Mexico City 11560, Mexico
Phone Number:
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Polanco
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#6 Spa Hotel in Mexico City
#14 Luxury Hotel in Mexico City
#19 Business Hotel in Mexico City
#31 Romantic Hotel in Mexico City
Price Range: £126 - £274 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — InterContinental Presidente Mexico City 4*
Number of rooms: 700
Official Description (provided by the hotel):
Presidente InterContinental Mexico City is an award-winning hotel in Polanco, one of the capital's most dynamic cultural, business and shopping areas. This prestigious building is close to the National Museum of Anthropology, Chapultepec Park and Castle and the National Auditorium. Nearby Mazaryk Avenue and Antara Mall are also worth seeing. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG, Hotels.com, Expedia, TripOnline SA, Ebookers, Evoline ltd, HotelQuickly, 5viajes2012 S.L., getaroom.com and Cancelon so you can book your InterContinental Presidente Mexico City reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Intercontinental Presidente Mexico City Hotel Mexico City
Intercontinental Mexico City
Mexico City Intercontinental

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing