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Gran Hotel Ciudad de Mexico
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Reviews (3,303)
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All reviewsbeautiful hotelterrace restauranttiffany glass ceilingtiffany styleart nouveauoverlooking the squarejose luiswrought ironnational palacedepartment storemaster suitetemplo mayormetropolitan cathedralmain plazatop floorhistoric buildingthe heart of the city
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Reviewed 5 March 2013

Beautiful architecture especially inside, it is truly a local attraction in addition to very good accommodation. Excellent location and value. Right next to the main square at the center of Mexico City (Zocalo).

Room Tip: Get a room with view of Zocalo!
  • Stayed: February 2013, travelled as a couple
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1  Thank FJF17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos R, General Director at Gran Hotel Ciudad de Mexico, responded to this reviewResponded 12 July 2015

Thank you very much for your kind comments, we are pleased to read that was to his liking the beautiful architecture of our hotel in Art Nouveau style and modern comfort and service of our staff. It will be a pleasure to have your visit again

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Reviewed 27 February 2013

The hotel is situated right on the Zocalo. From some of the windows you can see raising of the flag (we did!). The hotel is an attraction itself - superb Tiffany certified glass roof. It is right in the heart of the Centro Historico. Loads of restaurants are around. Excellent choice for a short stay.

  • Stayed: February 2013, travelled as a couple
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Thank aran_bako
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Irma_Mabarak, Guest Relations Manager at Gran Hotel Ciudad de Mexico, responded to this reviewResponded 16 March 2013

We are happy to know that you liked our hotel and that the location was convenient for you. Maybe for your next visit you would like to visit also our Roof top Terrace restaurant. It is a very popular choice among our guests from which we would love to know your opinion about. We hope to count with that privilege soon. Thank you for your preference.

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Reviewed 26 February 2013

We had a wonderful stay at this hotel, which is located right on the Zocalo. We had reserved 3 nights in advance. Our plane from the US was delayed by 8 hours, so we checked in at 5am, totally exhausted. The front desk staff were right there waiting for us and got us settled in immediately. The room was small but very nice. The bed was extremley comfortable. The hotel itself is a treasure, you have to see it. But most importantly, the front desk personnel are fantastic. They speak English and were always helpful, going out of their way to answer questions. On one occasion, my husband and I wanted to find out which bus to take to see the pyramids. They informed us a tour had just left, and before we could be disappointed, made several phone calls and got us hooked up with the tour. There was a big demonstration that day and all the streets were blocked, so they personally walked us to the spot where our driver would transport us to the tour group. On and beyond the call of service. Thank you to the staff!

  • Stayed: February 2013, travelled as a couple
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3  Thank Barbara N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Irma_Mabarak, Guest Relations Manager at Gran Hotel Ciudad de Mexico, responded to this reviewResponded 16 March 2013

We would like to thank you for your nice words. We felt really glad to know that our partners always helped you and that you have happy memories of the service that you received.
We dearly appreciate your comments because they inspire us to keep offering the best service and attentions to all of our kind visitors. Therefore we sincerely hope to have the privilege of receiving you again. It will always be our pleasure to receive you with the biggest smile.

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Reviewed 21 February 2013

Great hotel in a great location on the Zocolo. Met all our expectations. Staff courteous and very helpful. Spacious rooms with wi-fi. Beds could have been more comfortable. Too hard. Excellent coffee shop and roof-top dining lounge. Bar off the lobby and a very nice restaurant on the 4th floor.

  • Stayed: January 2013, travelled with friends
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1  Thank 101Catherine101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Irma_Mabarak, Guest Relations Manager at Gran Hotel Ciudad de Mexico, responded to this reviewResponded 16 March 2013

We feel really happy to know that we met all of your expectations and that you were able to try our food services. Regarding our beds we would like to mention that sometimes our guests may find them extra firm because they happen to contain orthopedic special mattresses. In these cases we feel happy to offer them some pillows from our Special Pillow Menu so they can have a comfortable rest more suited to their particular preferences. We dearly hope to receive you again sometime; maybe you would like to try this service for your next stay. We will always appreciate the opportunity to attend you.

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Reviewed 20 February 2013

A tourist attraction unto itself...a visual treat but reasonable & good value, great location (glad we stayed in historic centro are on our 1st visit anyway- most historic things to see are here, lots restaurants, all walkable); staff very helpful relocating us to another room the night of a nosiy plaza concert (us leaving early the next day); beds kinda hard but experienced this elsewhere in Mexico; one room we were in a/c strained a bit to keep room cool; only annoying issue was on check-out final room bill had tip added in daily for b-fast that came with room- we had left a tip on the table daily for waitstaff---this really needs to be clarified with guests upfront.

Room Tip: Its a difficult trade-off...the rooms overlooking the plaza have an amazing view with door sized windows that open, but the plaza is always busy; back rooms are nice & quiet but no view.
  • Stayed: February 2013, travelled as a couple
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1  Thank NewHavenTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Irma_Mabarak, Guest Relations Manager at Gran Hotel Ciudad de Mexico, responded to this reviewResponded 16 March 2013

We would like to thank you for taking the time to comment us. As you kindly mention, our location is very favorable for tourists since there are many interesting places to visit nearby. It is also good to know that you enjoyed staying in our internal rooms, which are the perfect choice for guests who desire a peaceful and quiet experience.
We hope to have the opportunity to receive you again since it will always be our privilege to do so.

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