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“Excellent service”

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Ventura Hotel and Suites By Dominion
Ranked #85 of 307 Hotels in Mexico City
New York City, New York
1 review
“Excellent service”
Reviewed 13 March 2013

The suites are nice, spacious and clean. But what really makes Ventura the place I would come back to is the service. My husband and I don't speak much Spanish, which makes logistics more difficult. The management and staff at Ventura took care of everything for us. Helping us to plan our tour, arranging for a driver during the day, and even picking a restaurant for us, booking the reservation, and arranging for the taxi driver to return to pick us up after dinner. They went out of their way to make things easy for us.

The rest of our vacation was spent at a five star resort in San Miguel. The attentiveness of the management and staff at Ventura exceeded the resort!

Stayed March 2013, travelled with family
Helpful?
Thank Sara L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ventura-admon, Gerente at Ventura Hotel and Suites By Dominion, responded to this review, 4 November 2016
Dear Guest:
Thank you very much for your comments, we consider them to improve our service.
We hope to serve you again in a better way.
Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

119 reviews from our community

Traveller rating
    58
    36
    12
    7
    6
See reviews for
39
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57
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
San Jose, Costa Rica
Level Contributor
116 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 1 December 2012

I have been staying at Ventura for 5 years everytime I go to Mexico City. In the beggining it was a five star option for extended stays with family in the Interlomas area of the city. Every time I return I keep seeing signs of deterioration. Last time we were there the facilities were similar to last time - still good- but service was a disaster, especially front desk: there were unpolite, couldn't care less about our needs and didn't solve any of our problems. Next time I go I will think twice if I want to stay there again. Pity.

  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Leonardo N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ventura-admon, Gerente at Ventura Hotel and Suites By Dominion, responded to this review, 4 November 2016
Dear Guest:
Thank you very much for your comments, we consider them to improve our service.
We hope to serve you again in a better way.
Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orlando, Florida
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 8 November 2012

I've stayed at Ventura Suites on several occasions for business trips to the area. It is located a brief 5 minute walk (during the day) from fantastic shops and restaurants at Paseo Interlomas - and a cab ride back at night is only 20-30 pesos.

The hotel offers rooms equipped with full kitchens, so if you'd like to bring some wine & snacks to entertain in your suite, you are all set! They even offer washers and dryers...but honestly I couldn't figure out how to use it!!!

Included Wifi and a great breakfast buffet with fresh fruit, breads, meats, cheeses, oatmeal, cereal and a daily hot dish is a nice treat. They offer juice, coffee, tea and more. They have a computer for use in the dining area and have recently added ROOM SERVICE!

Beds are extremely comfortable and the suites are nicely decorated. I've never had an issue with cleanliness, but sometimes minor things need repair - burned out light bulbs, loose towel rods. None of those little wear and tear things really bother me because the service is fantastic!

They have always welcome me with genuine friendliness, accommodated my requests with a smile and make me feel great staying with them.

If you have a need to be in this area for work or play, please consider this hotel.

Room Tip: Ask for a courtyard view room on the 2nd floor or higher for a little less traffic noise.
See more room tips
  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AmyMike_4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ventura-admon, Gerente at Ventura Hotel and Suites By Dominion, responded to this review, 4 November 2016
Dear Guest:
Thank you very much for your comments, we consider them to improve our service.
We hope to serve you again in a better way.
Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brazil
Level Contributor
512 reviews
179 hotel reviews
common_n_hotel_reviews_1bd8 195 helpful votes
Reviewed 15 September 2011

Ventura Hotel is located in a residential area of Mexico City, where there are very few hotels. Interlomas however is also an area that has many small / medium businesses and Ventura could be the reference hotel for all travelers doing business in the area. Unfortunately Ventura is not a hotel. What they offer are well decorated and equipped apartments for long stays. No room service, no minibar, nothing! You have to go grocery shopping each for short stays is not convenient. Also the street where the hotel is located is under construction, so prepare for very loud noises for some months to come.

Room Tip: Keep away from rooms facing the street! Very noisy!
See more room tips
  • Stayed September 2011, travelled on business
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank BrazilAca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ventura-admon, Gerente at Ventura Hotel and Suites By Dominion, responded to this review, 4 November 2016
Dear Guest:
Thank you very much for your comments, we consider them to improve our service.
We hope to serve you again in a better way.
Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ventura Hotel and Suites By Dominion

Property: Ventura Hotel and Suites By Dominion
Address: Bosque Palma de Datil 11 | Interlomas, Mexico City 52787, Mexico
Phone Number:
Region: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#19 Spa Hotel in Mexico City
#34 Luxury Hotel in Mexico City
#70 Business Hotel in Mexico City
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Ventura Hotel and Suites By Dominion 4*
Number of rooms: 56
Official Description (provided by the hotel):
Ventura Hotel & Suites by Dominion is the only hotel in Interlomas. Located just steps away from Angeles Hospital, it offers studios, one and two-bedroom suites, totaling 60 suites, featuring living - dining area and a fully equipped kitchen. American breakfast, WiFi, free parking. Exclusive facilities, garden, gym, Jacuzzi, Business Center. The ideal place for executives, families, or for a medical recovery. A great option for companies at the industrial zone of Mexico City's northern area. ... more   less 
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Also Known As:
Ventura Hotel And Suites By Dominion Mexico City

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