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“Adequate hotel, great location, friendly staff”
Review of Hotel Ambassador

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Hotel Ambassador
Ranked #285 of 307 Hotels in Mexico City
Auckland, New Zealand
Level Contributor
161 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
“Adequate hotel, great location, friendly staff”
Reviewed 27 May 2013

Not the flashest place but does the job. We stayed here with our tour group at a beginning of a tour. Great location, many attractions within a short walk and near to an OXXO (convenience store where you can buy bottled water etc). Rooms are basic but spacious, and have all you need. Beds, bathroom etc were clean. Carpet was maybe a bit dusty and room could get pretty stuffy, but could open a window.

When our toilet blocked we only had one day left and were out for most of it so didn't bother telling reception immediately, but when we got back it had been fixed without asking! Staff always had a smile.

However, some downsides were that one elevator was always broken so meant that getting up to and down from our rooms could sometimes take a while. Secondly, the walls are PAPER thin. In the bathroom when brushing my teeth I could hear the people in the next room as if I was in there with them! Luckily they weren't too noisy so didn't keep us awake, but i can imagine that if you had a noisy neighbour you might not be as lucky!

Stayed December 2012, travelled as a couple
Helpful?
1 Thank AEM967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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125 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (3)
Date | Rating
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English first
London
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 6 March 2013

I stayed one night at this hotel at the end of my holiday and that was enough. My room was really hot and stuffy (the hotel has no air con and the fan provided just blew the hot air around the room) and the window would not open making it almost unbearable. The reception said they were fully booked and so could not change the room (I doubt it as they are a very large hotel). The following morning I had a shower about 7am but by the time my partner was up, about 7.20am there was no running water at all; not in the shower, basin or toilet. The reception desk said there would be water in '10 minutes' but by 9.30am and the time we checked out there was still no water.

Terrible stay and woudl not recommend this hotel, although if you can cope with the above then the location is great.

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sara024
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Mexico City hotels

Niagara
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 6 January 2013

Stayed here december 29, 2012-1st room had dirty bathroom, second room not much better. Location is terrific. Many rooms recently renovated -could be cleaned better. After complaining, the hotel made everything right. Also only one of the 2 elevators are in use- they both work but one seems to be on a long term break.
this place could be great with a little TLC
New linens, towels and beds--looks like they are trying

Room Tip: ask for rooms that have been renovated, close bathroom door before sleeping to cut down on noise
See more room tips
  • Stayed December 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank scottbeen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 31 July 2012

I stayed at this hotel for 2 nights at the start of a tour. The location was fantastic - right in the Historical District. The lane this hotel is located in is not overly safe, however it is close to the main road (approx 100m) which I would consider safe.

The first drawback of this hotel was noise. I think the walls may have been out of cardboard. We could hear nearly everything that happened on every floor of the hotel. Sleep was hard to come by.

The towels desperately needed replacing. They were tiny and had been washed so many times that they were threadbare.

Maintenance is lacking. We had only one light bulb working in our room. The staff appeared to think we were being unreasonable by asking them to replace the bulbs which were not working. The staff did their job but were generally unhelpful and not friendly.

The elevator was "hit and miss". Once again, maintenance is needed.

If you're looking for a decently priced base for your explorations of Mexico City, I would recommend this hotel for it's location alone. If you are hoping to spend some time relaxing in your hotel room, consider another hotel!

  • Stayed July 2012, travelled as a couple
    • Value
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Helpful?
2 Thank Mikaila D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miami
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 June 2012

Great Location very close tov Reforma Av. with acces to public transportation and stores.
My room was located on one side of the building with viewing to the back of other constructions....They have old TVs with no cables and no remote controls very inconvinient these days especially that tv are so cheap now days.My first nite could not sleep because of the noise from a bar that is located in the same block..after that it was fine.The Cafeteria is good, excellent service and good food for little money. They should be using the sliding cards to acces the rooms is safer..locks at the doors were not too safe..the simple round locks....Overall good hotel for the price.Inex

  • Stayed June 2012, travelled solo
    • Value
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Review collected in partnership with Galahotels.com

Helpful?
1 Thank LUIS Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
slovakia
Level Contributor
282 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 25 May 2012

My first touch of Mexico, I spent there 2 nights. Very quiet place, very close to Latino Tower, Zocalo, Templo Mayor, just 20 minutes by walk. On the pavement to main street you can bay very fresh "jugo da narancha" and price is insuperable in whole Mexico, 20 pesos only. Very close are shops, OXXO and restaurants. Comfortable rooms, in that price level.

  • Stayed February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank milankov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canberra
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 15 May 2012

We spent three nights here as a start to our Gecko's tour of Mexico. It is a fantastic location, just off Juárez Street and within easy walking distance of the Zocalo (main square) and Centro Antico (old centre). It is also just a short bus ride from the Bosques de Chapultepec, which is West along Reform Street and has many attractions including the AWESOME Muséo de Anthropologie. It is relatively cheap. It is close to a Sanborns restaurant, 24 hour Oxxo convenience store. etc. The staff are helpful. Wireless internet works but only from reception. That is the good news.

On the downside, the rooms are worn and only just clean enough. The in-room safes are a disaster. Do not use them. Lock your valuables in the safe deposit boxes at reception. Our room was hot, even in early May, and the fan was minimal and had to be jury rigged from a bathroom socket at night. Also we had a lot of trouble with mosquitos and midges in our room. I strongly suggest you take a spray can of insecticide and use it before leaving your room and do not leave your windows open, especially at night. Only when we did this could we get a decent night's sleep. The restaurant is quaint - and does not necessarily open on time and the creaky lift always stops on level four. We assume that a ghost lives there ;-)

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Stephen T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Ambassador

Property: Hotel Ambassador
Address: Humbolt 38, Centro Historico, Mexico City 06050, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Alameda
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
Ranked #285 of 307 Hotels in Mexico City
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Ambassador 3*
Number of rooms: 151
Reservation Options:
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Also Known As:
Ambassador Hotel Mexico City
Hotel Ambassador Mexico City

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