I made my reservation after seeing the internet home page for this hotel. The rooms seem nice, elegant and the lists of services also seem great. But it was a huge disappointment when I enter into my room... the room is big, but that's all! It's an empty space! There isn't any decoration, they are like prison cells. There aren't any lamps, so if you want to read before going to sleep, bring a light. The TVs don't have remote control, and they are small, ugly and very old. The internet description says that there are fast internet connection, iron, coffee maker and dryer in room every room, they are all lies. The personnel at the front desk are rude and they tend to pass the hot potato to the next one, just to see if you get tired on your complaint. The food is terrible in the restaurant. Tomorrow I'll go look for another hotel, maybe Marriot or Hilton. I will never return here. Don't ever come to this hotel!
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- Also Known As:
- Del Prado Hotel
- Hotel Del Prado Mexico City