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“Excellent”

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Camino Real Polanco Mexico
Ranked #76 of 306 Hotels in Mexico City
México
Level Contributor
440 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
“Excellent”
Reviewed 17 May 2013

I have stayed at Camino Real quite a few times and the experience has always been very good. It was built in 1968, but keeps impeccable. You may not know it was built by two of the most famous Mexican architects, Luis Barragan and Ricardo Legorreta. The building is magnificent. The lobby has a huge and beautiful Tamayo mural. It has indoor and outdoor fountains and several Mexican patios. It is rather horizontal (two or three floors only) making it more convenient in case of an earthquake emergency. Guards are a lll over, making it a very safe place also. Service is very friendly. La Huerta restaurant offers quick buffets for breakfast and lunch. It is not inexpensive, but the quality and variety of food is very good. Checkin and checkout are fast, considering it has more than 700 rooms. Taxi drivers are very friendly also.

Room Tip: I like first floor rooms since some of them have direct access to the hotel patios.
See more room tips
  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Fevigo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie H, Guest Relations Manager at Camino Real Polanco Mexico, responded to this review, 20 July 2013
Thank you so much for taking the time to let us know your experience at Camino Real Polanco. We are proud to be a hotel with an extraordinary architecture and history.
We are pleased you liked the hotel and you enjoyed all the services throughout your stay. We hope you can visit us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,098 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (148)
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paris
Level Contributor
47 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 17 May 2013 via mobile

This hotel is extremely nice with its Mexican deco and helpful staff, it's worth every penny. Just a little detail which surprised me... Besides the pricy room, we have to add parking which is normal in Mexico City specially in that district, but Internet has also an extra cost, per day!!!! Ridiculous! I was very disappointed and will not stay on this hotel anymore on my business trips, when Internet is a need for me...

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank claut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie H, Guest Relations Manager at Camino Real Polanco Mexico, responded to this review, 20 July 2013
Thank you for taking the time to let us know your comments, we appreciate and value all the suggestions that we receive from our guests, as it gives us the opportunity to improve.
We do have some rates that include Internet or breakfast depending on your needs. Please be sure that we have shared your comments regarding the Internet with our Sales Manger. We apologize for any inconveniences this might have caused you.
Please do not hesitate to contact us, we look forward to continuing our relationship with you and hope that we can serve you once again
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level Contributor
64 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 1 May 2013

I was very impressed by the size of the hotel when we arrived by cab. The check in was quick and staff very courteous.

There are 7 restaurants with one very cool bar over a water floor. It's a floating platform. The price is strap but you are in the best neighborhood in town. 175$ USD a night.

I was disappointed by the room which clearly streams late 90s.... The room was very clean and the room service was good.

I ordered breakfast twice and it was served quickly and the fruit plate was deliciously fresh and good portion for the price.

The bed was comfortable and the room was quiet (3122)

Lastly, it is a bit far from cool restaurants in the neighborhood and would require a cab rather than being able to walk. ( for safety and for ladies with heels)

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank ISAandCHRIS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie H, Guest Relations Manager at Camino Real Polanco Mexico, responded to this review, 20 July 2013
Firstly, I would like to thank you for taking the time to let us know your comments.
We are glad to hear that you enjoyed our restaurants and the service throughout your stay. Please be sure that we are trying our best to work on the maintenance and renovation of the rooms.
Thank again for your preference and hope that we can serve you once again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level Contributor
23 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 28 April 2013

I stayed at the hotel for 4 days for a business trip and what can I say, the hotel is very spacious my room was a short distance to the gym, reception and various restaurants. The restaurants and cafe's provided plenty of choice and one was 24 hour. The cost wasn't the cheapest but the quality of the food, choice and service level was added value enough. The room was well equipped, clean and well maintained. The turn down service was an added touch.
It is within easy walking distance of many downtown restaurants and shops
The only downside was that the wifi was expensive £10 (130 pesos) per day, considering the cost of rooms this could very easily be absorbed.
Thank you for a great stay.

Room Tip: Ask for a room near to reception.
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  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alan O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie H, Guest Relations Manager at Camino Real Polanco Mexico, responded to this review, 20 July 2013
Thank you for taking the time to write your review of Camino Real Polanco.
We are happy to hear that you liked the rooms, restaurants, and the service throughout your stay. Please be sure that we have shared your comments about the wifi cost to our Sales Department.
We look forward to continuing our relationship with you and hope that we can serve you once again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Copenhagen, Denmark
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 19 April 2013

The hotel is not in the cheap end neither concerning the price of the rooms or the food, if you consider the general price level, but it is worth every penny. Great and courteous service, very good food (but hey, this is Mexico) and spacious and clean rooms.

The pool area is large with a heated pool (rather hot, actually, almost like a bathtub) and a nice place to get a good breakfast with for example chilaquiles and freshly squeezed orange juice.

The hotel has four or five restaurants with a price level well above the surrounding city's many food places, but the atmosphere and quality seems very good as well. An alternative to eating there is also going a little further down the street and turn left on Tolstoi and eat at the amazingly good and cheap mexican restaurant Los Panchos.

  • Stayed March 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank Knaekbroed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie H, Guest Relations Manager at Camino Real Polanco Mexico, responded to this review, 20 July 2013
Firstly, I would like to thank you for taking the time to let us know your comments; at Camino Real Polanco we appreciate and value all the comments that we receive from our guests.
We are glad to hear that you enjoyed our restaurants, the pool and the service throughout your stay.
We look forward to continuing our relationship with you and hope that we can serve you once again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 13 April 2013

As we are usually griping about treatment by Expedia, airlines and hotels, I wanted to write a really good review. This week our flight from Philadelphia to Dallas was cancelled because of mechanical problems. American Airlines were unable to book us on a flight to Dallas that would connect to Mexico City in time for some very important meetings and studio radio production.

First of all American Airlines said they would refund all the three flight costs because of the cancellation - and they did! Second, Expedia said they would also honor this refund - and they did! Expedia also contacted the Camino Real in Mexico City and after considerable haggling they obtained a full refund for us!

The full refund appeared on our American Express card last night. As a small business owner where every penny is important, the quick refund of this $2,500 was very important to us.

And a big thanks to American Airlines for treating us so well and doing their best to get us to our destinations on time after the cancellation.

This is a dream I think. This is how it is supposed to work.

Thank you.

Renee Jones
Greater Philadelphia

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Renee J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie H, Guest Relations Manager at Camino Real Polanco Mexico, responded to this review, 20 July 2013
Thank you for taking the time to write your comments.
We are delighted to hear that everything went right and you got refunded for the inconveniences you had during your trip.
We look forward to continuing our relationship with you and hope that we can serve you once again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Antwerp, Antwerpen, Belgium
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 April 2013

I have stayed here on business trips several times over the past years - this weeks visit again confirms why Camino Real Polenco is one of my favorit hotels in the world.

Beyond excellent service and restaurants as to be expected of its class - Camino Real Polenco offers a truly unique experience that never & more luxuorious hotels around the world just can't beat.

An oasis of classic modern architecture, colors.and space in a safe neighborhood in Mexico City - definately a must stay for busines trips and ideal as hub for short private vists.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Svend D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie H, Guest Relations Manager at Camino Real Polanco Mexico, responded to this review, 20 July 2013
Thank you very much for writing your review as we appreciate and value all the comments that we receive from our guests.
We are happy to hear that you enjoyed the architecture, restaurants and the service throughout your stay.
Hopefully, you can visit us again soon and thank you again for your preference.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Camino Real Polanco Mexico

Property: Camino Real Polanco Mexico
Address: Liebnitz 100 Col Anzures | Colonia Anzures, Mexico City 11590, Mexico (Formerly Camino Real Mexico City)
Phone Number:
Region: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#33 Luxury Hotel in Mexico City
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Camino Real Polanco Mexico 4*
Number of rooms: 712
Official Description (provided by the hotel):
Camino Real Polanco is unique architectural concept, created by highly-regarded architect Ricardo Legorreta. This space is considered a Hotel-Museum for its beauty and art collection. It opened its doors to the public on July 25, 1968, combining modern features with shapes clearly reminiscent of Prehispanic pyramids, the elements of which merge together to create a wonderful architectural work. Camino Real Polanco has hosted two soccer World Cups and the Olympic Games, as well as over 210 official visits from presidents and kings from all over the world. Category 5 Stars / 4 Diamonds ... more   less 
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Also Known As:
Camino Real Mexico City Hotel Mexico City
Camino Real Hotel Mexico City
Mexico City Camino Real
Camino Real Polanco Mexico Mexico City

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