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“Not the best hotel to have a good night sleep”

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Hotel Geneve Ciudad de Mexico
Ranked #34 of 310 Hotels in Mexico City
Certificate of Excellence
Montreal
Level 4 Contributor
30 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Not the best hotel to have a good night sleep”
Reviewed 22 May 2012

I stayed two nights (Saturday and Sunday) at the Geneve during a weekend trip to Mexico City. I hesitated to book here but after reading the reviews posted in tripadvisor decided to go for it. After the first night I had mixed feelings about the rate I would give, but the second night at the hotel helped me to make my mind.

Let's start with the good things:
Location; the hotel is nicely located in the heart of the Zona Rosa. Lots of restaurants, the subway, shops, bars are located within a short walking distance. If you like long walks, then go along Paseo de la Reforma to the Chapultepec park. The area is safe and there is police cars patrolling the area all the time, so you do feel safe.

Lobby: The hotel's lobby is beautiful. Very classy.
And that's about it for the good stuff.

The hotel indicates that a lot of celebrities have stayed here in the past, but if you read the names of such celebrities, you'll soon realized that no-celebrity has stayed here recently. This is my take of why:

Rooms: There is a smell of humidity in the rooms. They are clean but still the smell is there. Also rooms have carpets, which I personally dislike. However the biggest complain about the rooms is that they are not at all noise-proof: The first night the night club downstairs made me feel I had payed for a room with a disco included. The room was on the 4th floor yet the music was so loud that you could hear it all night (or at whatever time they close the club early in the morning). I turned on the AC. Surprise! it was an old AC and noisy unit. At least it hid in part the music of the night club. The second night was Sunday night , so no disco club. Good, I felt relieved about not using the AC, however somewhere past midnight the couple next door started to have an intimacy moment that woke me up. Then a couple of hours later, some guests arrived to their rooms and you could hear them walking down the corridor, talking loudly and slamming their door as they entered their room. How can you get a good night of sleep in such conditions?

Bathroom: The bathroom is fine, I just did not like the towels, they were all worn. At least they were clean.

Restaurant: Breakfast at the restaurant past the lobby seemed a good thing to do. The restaurant is nicely decorated. But that was it, they totally missed the coffee (it was lukewarm) and the sunny side eggs.

In summary, go for another hotel in the area.

  • Stayed May 2012, travelled as a couple
    • Value
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Helpful?
1 Thank Narnian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis Felipe B, General Manager at Hotel Geneve Ciudad de Mexico, responded to this review, 27 November 2012
Thank you for your comments, we really appreciate them, we are working on our employees quality of service, we are also looking also to control the noise on the street, that we are working with the county authorities.

Sincerely

Luis Felipe Barrera Amores
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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912 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (137)
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Sydney
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 15 April 2012

We LOVED this hotel! We didn’t see any other rooms, and given the bargain price we paid through Agoda we suspect it wasn’t the best on offer, but it was very stylish, sweet and clean. The beds were covered in plump cushions, and there was lovely white sofa and sitting area. The hotel is steeped in history (opened 1906?) and the foyer is a class act, worth a look in itself. The hotel is owned by Carlos Slim, the richest man in the world. We also loved the location in the Zona Rosa, although I’ve noted from other reviews, it’s not everyone’s cup of tea. There were lots of restaurants and cafes within 100 metres, and we ate somewhere different every day/night for a week. We found the area very safe, including at night, and it had a real neighborhood feel to it, just a few streets back from the Reforma with the streets lined with trees and box hedges. Surprising as it may sound, we mainly used the Metro to get around in Mexico City, but at 30c a trip it was safe, clean and efficient. The Insurgentes station is just 100m from the hotel. The reception and concierge staff were courteous and helpful, although there were some minor issues on the housekeeping and maintenance side. My main criticism was probably with the Sanborns restaurant attached to the hotel. Whilst I acknowledge I was in a Spanish speaking country, a little more attempt to accommodate English speakers would have been more consistent with the International standard of the hotel.

Fonda El Refugio is a great classical Mexican restaurant at 166 Liverpool Street, just one street back from Hotel Geneve. Great food and service.

  • Stayed April 2012, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
4 Thank Canguro_too
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Westminster, Canada
Level 6 Contributor
128 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 3 April 2012

Spent 4 nights here in Feb. if you go you won't be disappointed. Very well appointed, comfortable rooms, with lots of space. Great location in the Zona Rosa and about a 5 minute walk to the Metro. Very clean and free wifi. Lots to do in the area and although it is busy we felt very comfortable. Food at the hotel was reasonably price, and very good. Lots of history right at the hotel. Enjoy!

  • Stayed February 2012, travelled with friends
    • Value
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Helpful?
1 Thank Leslie1958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Castroville, Texas
Level 4 Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 20 February 2012

Stayed at the Hotel for two days, in the Heart of the Zona Rosa, Room was very nice and clean. The staff of hotel very polite and helpful. Old unique hotel. I had room facing Londres street to watch the show on street, It is like being on Bourbon street on weekends. When windows were closed on room you dont hear much at all.

Room Tip: If you dont want all the noise ask for room in back of hotel
See more room tips
  • Stayed February 2012, travelled on business
    • Value
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Helpful?
2 Thank Mateo067
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baltimore, Maryland
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 17 February 2012

This hotel has everything you'd ask for. Additionally, the whole place has a classic feel, which really adds to the atmosphere. The service was great, and the rooms couldn't have been better. It's located in an excellent part of the city, Zona Rosa, filled with great restaurants and shopping places. Highly recommended!

  • Stayed February 2012
    • Value
    • Location
    • Rooms
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Helpful?
Thank tolga7t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portland Oregon
Level 5 Contributor
68 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 3 February 2012

I stayed her for three nights and had a great experience. The rooms are generous and nicely done in a classical fashion The service was excellent and the restaurant good.

The hotel offers promotions which are a great deal. The present promotion includes up to 4 family members. This includes room, American breakfast, 220 Peso daily credit and transfers and tour of the new Soumaya Museum. The price was about what I expeced to pay for a room alone.

For a great Zona Rosa stay look at the Geneve.

  • Stayed February 2012, travelled solo
    • Value
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Helpful?
2 Thank Mactravels78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dayton, Ohio
Level 6 Contributor
113 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 170 helpful votes
Reviewed 28 January 2012

In the middle of the "Pink Zone" is located this classic hotel (it does not mean old), rooms are very comfortable, there is a famous Karaoke bar, across the street, besides diversion, you can visit the close museums, as the Wax and some other . Also if you want a hair cut, in the same street, you can visit a one of the most famous stylist in Mexico. The night has several options around the zone, it is not necessary to talk about it, because it is plenty of night clubs. As a complement they account with certificate tourist guides, who can transport you to whatever place.

  • Stayed July 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
4 Thank michelangelof
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Geneve Ciudad de Mexico

Property: Hotel Geneve Ciudad de Mexico
Address: Calle Londres 130, Mexico City 06600, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Reforma / Zona Rosa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites
Hotel Style:
#22 Romantic Hotel in Mexico City
#31 Family Hotel in Mexico City
#50 Business Hotel in Mexico City
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Hotel Geneve Ciudad de Mexico 3.5*
Number of rooms: 222
Official Description (provided by the hotel):
Experience the most legendary hotel in Mexico. Avant-garde elegance and first class service are characteristics that the Hotel Geneve has maintained throughout the more than one hundred years since its inception. The architecture and decoration bring to mind a classical European style. The many antiques and pieces of art have become an integral facet of this museum hotel. Located in the heart of the famous Zona Rosa, the hotel is just a couple of blocks away from one of the most important avenues in the country, the well known Paseo de la Reforma. The Hotel is within walking distance of business and leisure areas which include many restaurants, bars, clubs, museums and the Centro Historico, or Historic City Center. ... more   less 
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Also Known As:
Geneve Hotel Mexico City
Geneve Mexico City
Hotel Geneve Ciudad De Mexico Mexico City

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