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“Was ok for the money, I would of preferred to spend a bit more and felt more comfortable though.”

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Hotel Geneve Ciudad de Mexico
Ranked #33 of 306 Hotels in Mexico City
Certificate of Excellence
Sydney, Australia
1 review
“Was ok for the money, I would of preferred to spend a bit more and felt more comfortable though.”
3 of 5 bubbles Reviewed 21 November 2013

Bed was confortable, pillows terrible, some staff rude, some staff really nice, don't cater to English speakers very well,wi fi didn't work in room, air con didn't really work just made heaps of noise, very bad outlook from the windows from the room we had.
The spa staff told us gym was closed and we saw the random nice staff letting other ppl in haha not sure what the deal is with that. But overall I would say it was ok but I was a bit frustrated.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FFneil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis Felipe B, General Manager at Hotel Geneve Ciudad de Mexico, responded to this review, 25 November 2013
Thank you very much for your comments, be sure that we are going to solve the inconvenients that you encounter.

Sincerely
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874 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (132)
Date | Rating
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English first
San Diego, California
Level Contributor
5 reviews
5 of 5 bubbles Reviewed 14 November 2013

We spent 4 days in Mexico City at the Hotel Geneve and truly enjoyed the visit. The hotel was classic, the staff and service were wonderful, our room was very comfortable, and the Zona Rosa is a great location. We would definitely stay here again.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tessendore_cary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis Felipe B, General Manager at Hotel Geneve Ciudad de Mexico, responded to this review, 19 November 2013
Thank you very much for the time taken for this comment, it is alway good to hear that our guests will take this Hotel on their next visit. we will be waiting for you

Sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brooklyn, New York
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 12 November 2013

I just stayed there for a few days last week based of the recommendation of a friend.

The first room they put me in was a nightmare, something was leaking and there was a bug. However, they QUICKLY put me in a much nicer room. Thank you guys :)

Check in was brief,, super warm and friendly staff - the only reasonthey get an average rating is because of the Room Service. They would completely forget to bring stuff like extra towels, or breakfast. You definitely have to call back after 15 minutes to make sure what you order is on its way and they still aren't really in a rush.

The bed in the room was super comfy, nice new, clean sheets. The A/C was killing it and was so welcomed after a day of adventure.

The spa gives GREAT and cheap massages - i recommend you get several throughout your stay :)

Great location, central to everything and thats that Mexico city is HUGE.

The food they offer is a little sad but get that Geneve Sandwich and stay away from the tacos and you will be fine.

Whats weird about the hotel is that it has all these amazing grand rooms where breakfast is supposed to be served but they are all closed off? Im assuming lack of staff maybe?

Anyway - it was super cute, clean and affordable so i I would absolutely return!

Room Tip: ask for one of the rooms with the king size beds facing the street. I stayed in room #333 and it...
See more room tips
  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dianelucille
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis Felipe B, Manager at Hotel Geneve Ciudad de Mexico, responded to this review, 19 November 2013
Than you very much for your comments, we really appreciate them. I'm sorry that thw first room that you occupied wasn't properly. As you promise we will wait for you on your next visit

Sincerely
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Irvine, California, United States
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 20 October 2013

Stayed here for 5 days with my husband. It was our first time to Mexico City and we felt perfectly safe. Lots of good places to eat around the hotel. Room was small but nice. Bed was comfortable, and nicely decorated. Staff was very friendly and helpful. We will be back for sure!

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank Lalilove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis Felipe B, General Manager at Hotel Geneve Ciudad de Mexico, responded to this review, 21 October 2013
Thank you very much for your comments, we appreciate the time taken to make this review. We hope to see you again in a near future.

Sincerely
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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 18 October 2013

My mom brother and I stayed here for a week and the place was great. It was really nice and the architecture is beautiful. It's near everything. We are planning on coming back with more family next time.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vivalavita1888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis Felipe B, General Manager at Hotel Geneve Ciudad de Mexico, responded to this review, 21 October 2013
THe Hotel Geneve really appreciate your comments, it's our goal to exceed our guest expectations.

Thank you
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Washington DC, District of Columbia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 7 October 2013

Just back from a wonderful 5 day stay at Hotel Geneve. From the courteous and professional staff, to the elegant lobby, to the lovely and spacious room, spotless bathroom, air-conditioning, and comfortable beds -- we were thrilled with this hotel. We opted for quiet over view, and were very happy with our peaceful room on the third floor. The hotel location is very convenient, just blocks from the Insurgentes Metro station in one direction and the Paseo de la Reforma in the other direction. We enjoyed exploring the area and eating at nearby cafes, including Cafe Ventura for breakfast and Cafebreria El Pendulo (which has vegetarian offerings on the menu) for dinner. Easy to get big bottles of water at the Circle K on the corner, and we appreciated having the small bottles from the hotel to slip in purse or pocket. My Spanish is, unfortunately, fairly limited, but the hotel staff was very polite about letting me practice before switching to English. The only problem with this hotel is that the room was so pleasant we didn't want to leave!

  • Stayed October 2013, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
3 Thank julyva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis Felipe B, General Manager at Hotel Geneve Ciudad de Mexico, responded to this review, 9 October 2013
All the staff at the Hotel Geneve and myself thank you very much for choosing us for your stay. We are pleased to hear that your stay was Wonderful. Our goal is to exceed all our guests expectations. We really appreciate the time taken to write about your stay and we invite you to let us serve you again in the near future

Sincerely
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Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 2 October 2013

Beautiful hotel with lots of character. Room was a little small but we did have two double beds in there. Beds were comfortable and room was clean. Was nice to have a drink and enjoy some Beatles tunes at the telephone bar.

  • Stayed August 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank ElandGerry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis Felipe B, General Manager at Hotel Geneve Ciudad de Mexico, responded to this review, 3 October 2013
The Hotel Geneve Staff thank you for the time taken to write about your stay. We are allways pleased to read about our guest experience.

Thanks Again
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Geneve Ciudad de Mexico

Property: Hotel Geneve Ciudad de Mexico
Address: Calle Londres 130, Mexico City 06600, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Reforma / Zona Rosa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites
Hotel Style:
#22 Romantic Hotel in Mexico City
#31 Family Hotel in Mexico City
#50 Business Hotel in Mexico City
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Hotel Geneve Ciudad de Mexico 3.5*
Number of rooms: 222
Official Description (provided by the hotel):
Experience the most legendary hotel in Mexico. Avant-garde elegance and first class service are characteristics that the Hotel Geneve has maintained throughout the more than one hundred years since its inception. The architecture and decoration bring to mind a classical European style. The many antiques and pieces of art have become an integral facet of this museum hotel. Located in the heart of the famous Zona Rosa, the hotel is just a couple of blocks away from one of the most important avenues in the country, the well known Paseo de la Reforma. The Hotel is within walking distance of business and leisure areas which include many restaurants, bars, clubs, museums and the Centro Historico, or Historic City Center. ... more   less 
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Also Known As:
Geneve Hotel Mexico City
Geneve Mexico City
Hotel Geneve Ciudad De Mexico Mexico City

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