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“Hilton Mexico Paseo de la Reforma”

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Hilton Mexico City Reforma
Ranked #16 of 306 Hotels in Mexico City
Certificate of Excellence
Paris, France
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Hilton Mexico Paseo de la Reforma”
4 of 5 bubbles Reviewed 9 June 2014

The Hilton Mexico Reforma hotel is a very good hotel, has a great location and excellent staff (all staff included). I recommand this hotel for any trip related to business. The restaurant is also ok, but you have many local Mexican restaurants near by which I recommand more. Only negative point, the access to the terrasse is quite limited during the day.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Virginie1989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMReforma, General Manager at Hilton Mexico City Reforma, responded to this review, 10 June 2014
Dear Virginie1989,

We really appreciate your comments. It is good to hear that you enjoyed our privileged location and that our team members offered you an excellent service. Your review will help us to improve all of our services, as we have been winners of the Travellers' Choice award, we keep taking actions to make from your stay the best one.

We will be waiting for you at Hilton Mexico city reforma during your next visit to our country.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,793 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (234)
Date | Rating
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English first
London, United Kingdom
Level Contributor
50 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 bubbles Reviewed 8 June 2014

The hotel is in a central location within close walking distance to shopping and for example the artisan market. Some airline staff from Airfrance and KLM stay here and it is that sort of place. The rooms are clean and fine, the restaurants and lounge bar are functional. Breakfast was the best with a very good selection of items including tropical fruit. However this was just a nondescript hotel that could have been anywhere in the world. No local flavour and courteous but unfriendly staff. At best overall impression was 'functional' I would not take my family there or even stay there again.

Room Tip: Rear of hotel offers good views of the hills beyond mexico city and plane coming in to land.
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Applemanic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMReforma, General Manager at Hilton Mexico City Reforma, responded to this review, 4 August 2014
Dear Applemanic,

Thank you for taking the time to write a review about your stay at our hotel. We’re very sorry that your experience at our property wasn’t up to our usual high standards and we apologize the inconveniences you experienced. Feel confident we will take action for offering you the service you deserve.

We really hope you can give us another opportunity to serve you, if your travels bring you back to Mexico City.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
31 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 7 June 2014

The hotel has all the services for business, good Wi-Fi, business center.
The room are very big and comfortable, great to work because you have a desk.
The bed are also great.
The only problem is that the air condition has quite a noise when is on.
Also you cannot walk around the area because is dangerous.

Room Tip: As for a room with two beds, they are bigger
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Amores1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMReforma, General Manager at Hilton Mexico City Reforma, responded to this review, 10 June 2014
Dear amores1964,

Thank you for your review. We are happy to hear that you enjoyed most of our facilities. Regarding the noise of the air condition I will communicate it to the Engineering department. We have been winners of the Travellers' Choice award so it is really important for us keep offering the service that our guests deserve.

We hope to welcome you back during your next visit to Mexico City.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
328 reviews
128 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
4 of 5 bubbles Reviewed 2 June 2014

Situated close to the historical centre of the city, the Hilton Reforma occupies a 27-story tower with commanding views. The hotel offers business-class standard of comfort and good service. The food in the restaurants is adequate but unexciting, and the sound insulation between bedrooms is not total. A perfectly acceptable hotel for a business trip, though other travellers will probably prefer a hotel with more authentically Mexican character.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank beijingduck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMReforma, General Manager at Hilton Mexico City Reforma, responded to this review, 5 June 2014
Dear beijingduck,

Thank you for taking the time to send us a review. We are happy to hear that you liked the privileged views we offer at most of our rooms. Your comments are really important to us to improve the service of excellence you deserve.

We hope to welcome you back during your next visit to our city.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
189 reviews
120 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
4 of 5 bubbles Reviewed 2 June 2014

We stayed here recently for 3 nights and chose this hotel because of its location for our first time in Mexico City.

We found the location worked perfectly and were glad we chose it over the Sheraton and St Regis for example, which for us, were on a noisy/busy street and the Hilton is better positioned therefore. That's not to say that the Hilton is on a quiet street, merely that we preferred the location!

We also booked this hotel due to the hotel pool which didn't disappoint. The rooftop pool is a bit strange as it is literally a long thin 'strip' of water, but it is practical as you can do lengths if you wanted to. The indoor pool is adjacent to the outdoor one. The whole pool area is nicely put together and the restaurant on the same floor serves great food, reasonably priced and the staff were excellent.

Whilst we were there the President of Mexico and other important dignitaries attended one day, so the security was crazy! But to be honest, i thought they handled it all extremely well and it didn't impact onto our stay at all (other than the snipers we saw on the pool floor level which was all very exciting!!!).

We were in an Exec Room and as others have said, this is worth it for the separate check-in, breakfast area and views from the lounge. Breakfast was only OK with a limited selection (by other hotel standards) each day, although beautifully presented and well staffed.

The bedrooms themselves are the same as all Hilton rooms so no surprises there.

Overall we thought the staff were excellent and have no complaints at all. We enjoyed our stay here but probably won't return to Mexico City.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Timgin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMReforma, General Manager at Hilton Mexico City Reforma, responded to this review, 3 June 2014
Dear Timgin,

We really appreciate your review. It is good to know your stay with us met your needs at every moment. We are happy to hear that our team members offered the service of excellence that our guests deserve and that you took advantage of our privileged location.

Thank you again for your comments, we hope to welcome you back if anytime you return to Mexico City.
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UK
Level Contributor
208 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
5 of 5 bubbles Reviewed 1 June 2014 via mobile

Overall a great hotel. Perfect location for exploring the surrounding galleries. I had some issues with customer service at times, but the manager in duty at the time of checkout (Melissa?) did an excellent job in addressing my concerns.

Stayed May 2014, travelled with friends
Helpful?
Thank silly_sausage_3000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMReforma, General Manager at Hilton Mexico City Reforma, responded to this review, 5 June 2014
Dear djhydrocarbon,

Thank you for your review. We are happy to hear that you enjoyed our location near to the principal attractions in our city. We apologize for the experience regarding our customer service, we will be actively working on this.

We hope to welcome you back at Hilton Mexico City Reforma to make your stay the best it can be.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Santa Barbara, California
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 30 May 2014

This hotel was undergoing renovations when I visited but this did not prevent the attentive staff from making me feel very welcome. This hotel is in a great location convenient to museums and wonderful cosmopolitan neighborhood with lots of great restaurants. Can't wait until renovations are complete. Would visit again.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank steve y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMReforma, General Manager at Hilton Mexico City Reforma, responded to this review, 3 June 2014
Dear steve y,

Thank you for your review, your comments are really important to us. It is good to know you enjoyed the city due to our location. We apologize for the inconvenients during our renovations for improving the service that our guests deserve.

We hope to see you soon at Hilton Mexico City Reforma.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Mexico City Reforma

Property: Hilton Mexico City Reforma
Address: Av. Juarez 70, Mexico City 06010, Mexico
Phone Number:
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Alameda
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Mexico City
#8 Romantic Hotel in Mexico City
#11 Luxury Hotel in Mexico City
#16 Business Hotel in Mexico City
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton Mexico City Reforma 4*
Number of rooms: 458
Official Description (provided by the hotel):
Visit the heart of Mexico's historic center from Hilton Mexico City Reforma hotel, situated alongside the city's finest architecture, theatres, embassies and art galleries. Only a 20-minute drive from Mexico City International Airport, this Mexico City hotel is conveniently located close to the bustling financial and business areas. Our Hilton Reforma hotel is recognized as the best of Mexico City hotels - named 'Best Hotel for Business Travelers' by TripAdvisor - and boasts an impressive conference and event space that accommodates more than 4,000 people with ease. Relax in our 25-meter rooftop pool, work out in the fully equipped fitness center or enjoy a delicious meal in one of the three hotel restaurants offering international cuisine or at our lobby bar. ... more   less 
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Also Known As:
Hilton Mexico City Reforma Hotel Mexico City

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