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“Only only if taking red-eye”

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NH Collection Mexico City Airport T2
Ranked #36 of 306 Hotels in Mexico City
Certificate of Excellence
Vienna, Austria
Level Contributor
124 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Only only if taking red-eye”
2 of 5 bubbles Reviewed 6 August 2014

superb location for skyteam members but be prepared to wait a long long time to check in; watching the desk people keying in all the information that You keyed in when you made the reservation - I don't enjoy waiting in line half an hour to be checked in after a long flight and dealing with immigration
beautifully appointed but be prepared for many small annoyances like no lamp for the desk, fancy shower heads that spray all over, sink that doesn't work...
restaurant is so so
so, pay upon arrival if you don't want to go through the same thing on check-out
will stay again? only if taking sky-team red-eye
caveat: Camino Real on terminal 1 is just as bad

Room Tip: avoid rooms that face the lobby restaurant
See more room tips
  • Stayed August 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Warrior2Warrior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionNHTerminal2, Director General at NH Collection Mexico City Airport T2, responded to this review, 11 August 2014
Dear Guest:
I would to thank you for the time you took to review your recent experience at nH aeropuerto T2 Mexico. We welcome your feedback and value very much the assessment of our hotel´s services and instalations.
Our aim is to provide the best service always, so we are very sorry for not having meet your expectations.
We will work very hard to achieve better; my team and I will be glad to welcome to you back.

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,123 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (83)
Date | Rating
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English first
Heidelberg, Germany
Level Contributor
193 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed 2 August 2014

The hotel was very convenient if you have to catch a flight out of Mexico City. The design is great, the hotel is a circle, the rooms are facing the inner circle. My room was quiet, quiet good design.

The Gym was good and some other hotel guest made use of the massage shop as well.

Unfortunately the bar was closed !

The hotel staff at the check in had some troubles getting my invoice right.

I did do some laundry there , as it was next morning delivery the hotel added an 50% charge on top.

Overall still okay, as mentioned convenient !

Room Tip: All rooms should be pretty much the same as they are facing the inner circle
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  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Pacman2038
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionNHTerminal2, Director General at NH Collection Mexico City Airport T2, responded to this review, 4 August 2014
Dear guest:
We appreciate your feedback, we have discussed with my team and we´re ready to improve and get your satisfaction.
About the bar, about two weeks ago we had to repair a section of the floor; it just took a weekend. Right now it´s ready
We hope to see you soon

Cordially.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maia, Portugal
Level Contributor
192 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 bubbles Reviewed 28 July 2014

This hotel is amazing for it's location for people traveling and in need for a place to stay until the next flight.

You can check-in for your flight in T2 and return to your room.

About the room, lobby and food like usual in the NH brand it's up to the expectations. If traveling with babies the cribs are also good.

Also if you have enough time you can hire a good tour service in a "executive" service and you will have the chance see Mexico City feeling perflecty safe and with a "private" guide to give the insights of this mazaing city.

I recommend this hotel and I hope to return to this City again...

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Fneriteixeira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionNHTerminal2, Director General at NH Collection Mexico City Airport T2, responded to this review, 30 July 2014
Dear Guest

I would like to thank you for the time you took to review your recent experience at the NH Aeropuerto Terminal 2 hotel in Mexico City, we welcome your feedback and value the assessment of our hotel's installations and services.

Our aim is to provide our guests with excellent service, quality food and beverages and a comfortable room to rest in especially before or after a long flight. I am very happy that we were able to meet and exceed your expectations.

My team and I appreciate the opportunity we had of being of service to you and will be glad to welcome you back to NH Aeropuerto Terminal 2 in the near future,

Sincerely,

Arturo Freihofer
Hotel Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oslo, Norway
Level Contributor
36 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 27 July 2014 via mobile

Convenient when you have to stay overnight for your next flight. Nice room. Good service. Easy access. Ordrered dinner to the room. The mexican dish was rather tasteless. No concierge/airticket service.

Stayed June 2014, travelled as a couple
Helpful?
Thank mortuv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionNHTerminal2, Director General at NH Collection Mexico City Airport T2, responded to this review, 30 July 2014
Dear Guest

I would like to thank you for the time you took to review your recent experience at the NH Aeropuerto Terminal 2 hotel in Mexico City, we welcome your feedback and value the assessment of our hotel's installations and services.

Our aim is to provide our guests with excellent service, and quality food and beverages, I am sorry we didn´t meet your expectations regarding your room service order. I have shared our comment with our Chef and I am sure you will find changes the next time you visit us.

My team and I appreciate the opportunity we had of being of service to you and will be glad to welcome you back to NH Aeropuerto Terminal 2 in the near future,

Sincerely,

Arturo Freihofer
Hotel Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rio Rico, Arizona
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 12 July 2014

During a nine hour layover in Mexico City recently we checked into the NH. It was comfortable, clean and convenient. We changed clothes, showered, and watched the World Cup before catching a nap. We had a wakeup call for our midnight flight and were five minutes from the gate. It was cold and rainy outside the terminal but we were warm and comfortable, ready to board the plane. The rooms are not large, but they offered everything we needed. I wish every airport offered a convenience like NH. I would clearly use it again if I have a long layover.

  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank Karen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionNHTerminal2, Director General at NH Collection Mexico City Airport T2, responded to this review, 14 July 2014
Dear guest:
We appreciate your time and feedback for our hotel, we´ll share this information with our team and we´ll work to continue to improve.
We look forward to host you again.

Warm regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Derby, United Kingdom
Level Contributor
119 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 bubbles Reviewed 25 June 2014 via mobile

The NH is everything you need from an airport hotel. You are probably only there to sleep for a few hours before a flight and this hotel allows you to do that. It is ideally situated within T2 although you would not know that in your room as the soundproofing is excellent.

The rooms are huge and the beds comfortable and clean. Yes, it is a little clinical, but you are unlikely to spend much time in your room awake!

Stayed June 2014, travelled on business
Helpful?
Thank MaseKid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionNHTerminal2, Director General at NH Collection Mexico City Airport T2, responded to this review, 1 July 2014
Dear Guest

I would like to thank you for the time you took to review your recent experience at the NH Aeropuerto Terminal 2 hotel in Mexico City, we welcome your feedback and value the assessment of our hotel's installations and services.

Our aim is to provide our guests with excellent service, quality food and beverages and a comfortable room to rest in especially before or after a long flight. I am very happy that we were able to meet and exceed your expectations.

My team and I appreciate the opportunity we had of being of service to you and will be glad to welcome you back to NH Aeropuerto Terminal 2 in the near future,

Sincerely,

Arturo Freihofer
Hotel Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
seattle/san miguel de allende
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 23 June 2014

Susana Herrera, cashier... placed a charge for 2 breakfasts listed as 'up selling' breakfast and refused to remove them from our invoice. The meal the night we arrived, 2 salads, had pieces of aluminum foil in them, so we certainly did not want to eat breakfast, or have time for breakfast with a 4:30 am check in.
Bathroom had such poor lighting it was difficult to shave.
From the other reviews, I doubt that the manager is willing to make any changes. Great location, poor customer service.

Room Tip: rooms are very quiet, ask to see the room before you check in. Once you are checked in the staff is...
See more room tips
  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jimbseattlesanmiguel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionNHTerminal2, Director General at NH Collection Mexico City Airport T2, responded to this review, 2 July 2014
Dear Guest

I would like to take this opportunity to thank you for submitting your evaluation of our services at NH Aeropuerto Terminal 2 hotel in Mexico City, feedback received from our guests is a valuable tool through which we can implement ways to better our services and installations.

I do apologize for the inconveniences you encountered during your recent stay at our hotel. I can assure you that my team and I take them very seriously and that we are implementing actions to ensure these types of incidents do not occur in the future. I am sure that if you give us an opportunity to be able to be of service to you in the near future you will notice very positive changes.

My team and I would be very happy to welcome you back to NH Aeropuerto Terminal 2 and of being of service to you in the near future. Once again, thank you for your comments.

Sincerely

Arturo Freihofer
Hotel Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about NH Collection Mexico City Airport T2

Property: NH Collection Mexico City Airport T2
Address: Capitan Carlos Leon Gonzalez s/n | Terminal 2, Benito Juarez International Airport, Mexico City 15620, Mexico
Phone Number:
Region: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Spa Hotel in Mexico City
#21 Luxury Hotel in Mexico City
#26 Romantic Hotel in Mexico City
#52 Business Hotel in Mexico City
Price Range (Based on Average Rates): ££
Hotel Class:4 star — NH Collection Mexico City Airport T2 4*
Number of rooms: 287
Official Description (provided by the hotel):
The NH Collection Mexico City Airport T2 is located inside the new Terminal 2 at the Benito Juarez International Airport in Mexico City. ... more   less 
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Also Known As:
Nh Aeropuerto t2 Mexico Hotel Mexico City
NH Collection Mexico City Airport T2

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