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“Worst Service Ever”

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NH Collection Mexico City Airport T2
Ranked #33 of 305 Hotels in Mexico City
Certificate of Excellence
gt3rsbobby
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Worst Service Ever”
Reviewed 20 March 2010

I travel to Mexico City every two weeks, usually stay at Hilton in T1, but my flight was in/out of T2 this trip and thought I'd try something new. First let me explain that when in Mexico City the service in restaurants, hotels and whatever is always bar none. Wish the US was so consistent in customer service. But, that was until I stayed at the NH Hotel at Terminal 2 MEX airport. The rooms were new and nice. But the people are awful. I will never stay here again, nor recommend it to anyone. from the front desk, bellmen to room service it all sucks.

  • Stayed March 2010, travelled on business
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1 Thank gt3rsbobby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Philadelphia, PA
Level Contributor
291 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed 23 February 2010

Brand new hotel, great service and very comfortable. However, it's in terminal T2, which is the domestic terminal so some of the convenience of being at the airport is lost. If you need the international terminal, you have to take the train. If you're getting in late in the day or leaving early, you need to take a taxi to get from one terminal to the other.

  • Stayed February 2010, travelled as a couple
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1 Thank FellowTaveler2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about NH Collection Mexico City Airport T2

Property: NH Collection Mexico City Airport T2
Address: Capitan Carlos Leon Gonzalez s/n | Terminal 2, Benito Juarez International Airport, Mexico City 15620, Mexico
Phone Number:
Region: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Spa Hotel in Mexico City
#22 Luxury Hotel in Mexico City
#26 Romantic Hotel in Mexico City
#52 Business Hotel in Mexico City
Price Range (Based on Average Rates): £
Hotel Class:4 star — NH Collection Mexico City Airport T2 4*
Number of rooms: 287
Official Description (provided by the hotel):
The NH Collection Mexico City Airport T2 is located inside the new Terminal 2 at the Benito Juarez International Airport in Mexico City. ... more   less 
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Also Known As:
Nh Aeropuerto t2 Mexico Hotel Mexico City
NH Collection Mexico City Airport T2

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