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“Nice area”

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Galeria Plaza Reforma
Ranked #35 of 305 Hotels in Mexico City
New York City, New York
Level Contributor
30 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Nice area”
Reviewed 25 February 2014

Seems like a safer area in the city, walking distance to restaurants. Really amazing small coffee shop on same side of street 2 or 3 blocks back.

Room was nice, didn't feel like a 4 star hotel but overall decent. Breakfast buffet was decent, nothing great. Staff spoke english so that was nice.

wi-fi on phone didn't work, but did work on laptop. Somewhat small room, but maybe not good dea to compare to rooms in United States.

Overall good for the price and location.

Stayed January 2014, travelled on business
Helpful?
Thank KamAli06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,106 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (89)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Montreal, Canada
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 20 February 2014

Coming every year for business and staying at Galeria Plaza for couple of days last 10 years I am overall still satisfied but have to say that hotel is slowly getting dated and that it needs some facelift. Location is excellent, at the edge of Zona Rosa and two minues from Paseo de Reforma. Rooms are large and clean, however, furniture is dated. Safe in the room is still operated by the key which was not available as the last guest forgot to return it - so I was told and they did not bother to do anything about it. Breakfast wa sincluded in my rate and was good but for Mexican standards it was only 3 out of 5. Wi-fi was also included and it functioned pretty good throughout the hotel and in the room.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DEEJAY061
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 15 February 2014

I visit Mexico City almost every year. I have stayed at the Sheraton the past two years. Their price went up this year, so I went on Priceline and named my price and location. I knew nothing about the Galeria Plaza, but when I arrived I was pleasantly surprised. It was in a great location, the Zona Rosa, and it is a lovely hotel. The only problems I encountered were with the information about upgrading and the air conditioning. When I telephoned the hotel, I was told a specific amount that it would cost to upgrade to the executive floor. When I arrived I was given a price that was much higher. When I spoke to the manager, he took care of everything and even paid for my dinner that night in the hotel. The air conditioning was not working properly, but they kept sending people to work on it. Eventually the corrected it. They were very persistent. The room was nice and comfortable, the pool was lovely, and the personnel were very accommodating. I would definitely return.

Room Tip: Upgrade to business floor.
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  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Susan N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madrid, Spain
Level Contributor
101 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 10 February 2014

WAY TOO EXPENSIVE FOR AN OLD BUILDING AND UNCOMFORTABLE BED. Also t is impossible to sleep at some rooms during the weekend.

Our experience:
We arrived on a Friday, at noon... When we came back at midnight there was a huge concert in a bar nearby. We got into our room and it was like we where IN the bar. We waited 40 minutes in case it finishes, unfortunately it didn´t. We asked for another room at the other side of the building and we got it. The staff who helped us to move to the new room told us that on weekends it is always the same: too much loud until 3 or 4 am.
SO, if you are not partying in Mexico City, I would not recommend this hotel. It is too old and too expensive. You may try NH ;)

Room Tip: When booking (If you dare) ask the front desk person to give you a room at the other side of the bui...
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TwinkyWonder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cancun, Mexico
Level Contributor
62 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 28 January 2014

I am an American living in Mexico. Had a wonderful stay. Check in was smooth and quick. I had seen some negative comments re WIFI fees. Made sure they were included for free (they are/were applicable to the De Lujo (Deluxe) rooms. I called the hotel direct and made notes on who I talked to. Then confirmed the following day and got another name. We found that we needed a code to access and Recepciòn said it was not Free per our reservation. So I called the Reservations extension, the gal I first spoke to admitted it was her oversight and it was corrected immediately. This was the only issue we had, other than some loud music in the area on a Friday night. We heard it but it stopped at midnight. Our rate was $1,090, $87, plus 19% in taxes.

We had two beautiful rooms, with a connecting door. Comfortable, roomy, great bathrooms, huge bath towels and great housekeeping service.

On the morning of our departure we asked for a late check out of 1;30 pm from the normal 1:00 pm. No problem.

The Concierge staff was helpful and we used them daily for one thing or another. The hotel is perfectly located, a block south of Reforma, at the statue of Diana and an easy walk to Chapultepec Park/Zoo/Castle (closed on Mondays) and about a 5 minute walk from the Insurgentes Metro station (subway) You can get most anywhere on the trains for $5 pesos, about $.40 USD. Same quality equipment as the NYC subway system. Close to airport, 30 minutes and $310 pesos in a big van leaving and $250 for the return in a roomy taxi at the front door of the Galeria Plaza. Tons of great places to eat within easy walking distance. Located in the famous Zona Rosa where you will see all kinds of things, some of which may not appeal to you. But we never felt unsafe, day or night. A Scotiabank almost dead across the street with 24 hr ATM access. In room safes.

There were a couple of previous comments about a veggie restaurant and we went there for breakfast the first morning. I believe we left the hotel, turned right, then right at the first corner and it was a block up this street and across the street. BUT they were not truly vegetarian, having several meat items on the breakfast menu. There was this great Chinese place we found, about 3 short blocks away. CHANG WON, 19 Florencia. It seats about 50 and we knew we had a winner when the place was full (we got the last table) and we were the only non-Asians in the restaurant.

We loved it. I only selected this hotel because my "go to" Mexico City hotel was booked solid.

Cannot say enough about it.

Room Tip: Suggest the Brisas package, if available and floors 9 &10 are the most desirable floors. We were...
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  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TJMexico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
93 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 22 January 2014

The hotel was pretty nice but for it being a little upscale I didn't feel the warmth from the staff. They were helpful though if you had any questions. I needed to know where a few places where and they were nice enough to give me a map and directions. Maybe it was just the language barrier.

The one thing I didn't like was that the hotel had very limited wi-fi. You could only log in one device per room. If the device failed, a new code would still not work. We were provided codes for each of us, but it just seemed like an unnecessary hassle.

  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank blorgDOTorg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tulsa, Ok
Level Contributor
37 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 21 January 2014

I understand that location is critical when choosing a hotel in a big city unless you want to spend your time in traffic jams trying to reach your destination so that was the reason for choosing this hotel. While I do not refute is nearby downtown, Reforma avenue and you can walk by to the Zona Rosa area and its personnel is quite polite, this hotel is just really bad. Here is why: Being a 4 star hotel (...) the less I would expect is to have free Wi-Fi in your room, well that was not the case, you have to pay give or take $15 USD per night, free water, neither was it. You have to pay around $3 USD for a pint of drinkable water bottle. The room was small and needed TLC. Bathroom condition: clean but old. Being winter I would expect the A/C to work and heat the air, well the best I could get was a portable electrical heater. The hallways are dark, kind of depressing , but the lobby was fun to be around. Unfortunately, this hotel is not handicap friendly.

Normally, I try to bring the good and the bad in my reviews, but this hotel is so bad that I recommend you bring your own toilet paper( seriously). At the best this is a 1 1/2 star hotel.

Room Tip: It may be noise during the weekends due to the parties in bars during the night.
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  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank HBTulsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Galeria Plaza Reforma

Property: Galeria Plaza Reforma
Address: Hamburgo 195 | Col. Juarez, Mexico City 06600, Mexico (Formerly Galeria Plaza)
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Reforma / Zona Rosa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool
Hotel Style:
#23 Luxury Hotel in Mexico City
#35 Romantic Hotel in Mexico City
#62 Business Hotel in Mexico City
Price Range (Based on Average Rates): £
Hotel Class:4 star — Galeria Plaza Reforma 4*
Number of rooms: 433
Official Description (provided by the hotel):
Galeria Plaza Reforma offers a variety of 433 rooms and suites. For our corporate travelers we provide three Executive Floors with direct access to our exclusive Executive lounge. The hotel's central location in the Reforma Avenue. ... more   less 
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Also Known As:
Galeria Plaza Hotel Mexico City
Galeria Plaza Reforma Mexico City

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