If you want a hotel that looks beautiful but nothing works, this is the one for you! This should be a first class hotel, but it suffers from lack of maintenance and poor management. First they lost our reservation, the front desk was not very accommodating (actually couldn't care less about our situation),our air conditioner didn't work well, the electricity shorted out when I plugged in the hair dryer, what few outlets were in the room were falling out of the wall. Food, like the room, was very expensive but very average in quality. The room was very clean, the maids very competent , but not enough of them. Our room wasn't made up til 5:30 pm.The concierge was very good. They should have him running the hotel!
- Official Description (provided by the hotel):
- Galeria Plaza Reforma offers a variety of 433 rooms and suites. For our corporate travelers we provide three Executive Floors with direct access to our exclusive Executive lounge. The hotel's central location in the Reforma Avenue. ... more less
- Reservation Options:
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- Also Known As:
- Galeria Plaza Hotel Mexico City
- Galeria Plaza Reforma Mexico City