This is well worth the effort, especially if you're in the CBD to begin with. It only took us 5 minutes from the time of ticket purchase to the time of looking out the top level windows. There's a cafe, but I found the levels to be very dirty, so wouldn't eat the food/drinks in a pink fit.
You can spend as much time as you like, and there's enough features to look at to make it worthwhile for everyone. As I mentioned, I found it fairly dirty, and the glass could do with some regular cleaning to help the quality of your photos out!
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