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“A very good hotel when you consider its location on the Plaza de la Constitucion”
Review of Zocalo Central

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Zocalo Central
Ranked #15 of 312 Hotels in Mexico City
Certificate of Excellence
Reviewed 13 March 2012

This was a hotel we stayed at on four different occasions over a one month period, our first stay did not start too well - insted of twin beds we were given a room with a queen bed (4 ft 6ins in width) and the following morning when we arrived at breakfast early only to find all the tables were taken by European tour groups - it had rained & the terrace was closed.

Having spoken to the efficient reception staff before departure, on our next & subsequent visits we had a twin room (OK it was small, but it was perfectly formed & quiet). Breakfasts also improved, the terrace was open plus an overflow area immediately before the main dinning room. Bathroom was fine - good shower head - but no sink plug!

I do not understand why Holiday Inns recognise that they have French, German, Spanish & Italian guests and as such provide a TV station for them. For English speakers, other than Americans, there is no world news programme: CNN is by the USA for the USA. At least at this Holiday Inn there was free use of the internet in the lobby.

The staff are very friendly & helpful & I would recommend this hotel to you

Finally for a special meal, try the Casa de las Sirenas, which is behind the Cathedral at 12 Republica de Guatemala.

  • Stayed: February 2012, travelled as a couple
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Thank kaw118
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 14 February 2012

The hotel is right on the central square of Mexico City, looking straight at the cathedral. Breakfast on the open balcony on the rooftop is staggering, and you can linger over the food for some time. We had a room overlooking the Zocalo so we had a good view. Some of the rooms though, are on the small side. An excellent hotel

  • Stayed: December 2011, travelled with friends
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1  Thank GH22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 February 2012

i stayed here for 4 night late in december 2011, it included buffet breakfast each morning. during that whole time i was never informed by the staff that on my last morning the breakfast would open at 8am and not the usual 7am. so i arrived for breakfast at 7am and waited 15 minutes then went to reception. i had a taxi picking me up to take to airport at 8am so i asked for a packed breakfast to take to airport with me but the rude reception lady just said no, she didnt even go and ask the kitchen.

i dont understand this hotel at all, they had 45 mintues in which to pack me a breakfast but they still refused even though i had already pre paid for a buffet breakfast!!. the rude reception lady said i should have pre asked for it the night before, but how the hell can i when i wasnt even informed of this???. she told me i just had to go without breakfast, how rude is she??
thats when i asked to see the manager but she told me he doesnt get in till 8am. so in their customer complaints book at reception i wrote what happened and she assures me the manager would read it and definently respond back. its now been 5 weeks and i have not heard back at all from that manager . i told them i was unhappy with the service and i would write bad feedback and they still made no effort to solve this. they obviously dont care about their customers. so be warned.

VERY VERY bad customer service. ive stayed at several of these hotels in Australian and USA and not once have i had any problems. or problems unsolved until now. even though this hotel has a good location i would NEVER EVER stay here again. its extremely noisy so do not expect to get any sleep and OMG the paper thin walls so you can hear everyone talking and hear when their tv's are on. then there is the outside noise, trucks going past constantly all night and the noise from the plaza.
and yes as other people have commented on, the rooms are VERY tiny, there is barely enough room to walk pass the end of the bed.

if you must stay here then buy some earplugs because you will need them.

  • Stayed: December 2011, travelled solo
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3  Thank alice6663
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 January 2012

I spent a few days in Mexico City before joining a cross country trip with a tour group. Since I was a single girl traveling by myself with limited Spanish, I decided to stay at a chain hotel close to the Zocalo to reduce logistic and language headaches. I got a room with a window facing the Zocalo and Cathedral Metropolitana. The room was minimalistic and spacious and the desk provided plenty of work space and storage. Bathroom was clean and provided bottled water and bathrobes. On the night of October 27 it was a religious holiday so there was plenty noise on the streets and fireworks launched til the crack of dawn. Not the hotel's fault of course. The hotel staff were very courteous, their level of English proficiency varied from one individual to another but overall, their comprehension is sufficient to meet usual travelers' needs. I liked the fact that there was a cafe on site with drinks and sandwiches for a decent price although you can easily walk down the street to get hot sandwiches in the little shops for a bit less. The only issue I had with the property was that the internet stations provided in the lobby did not always work and if it did, it was slower than glacier movement.

Tip: if you know the city, you may want to hail a cab further away from the hotel and negotiate a price with the cab driver. The taxis at the door do cost a bit more (posted prices) but are safe.

Room Tip: Room 305 was a "room with a view" on Conde Nast Traveler magazine. For a nice view, be sur...
See more room tips
  • Stayed: October 2011, travelled solo
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2  Thank JY_Globetrotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 December 2011

It's a really nice hotel, with a restaurant on the roof wich includes an amazing view to "el zocalo", eventhough the rooms are small, the beds are comfortable and the bathroom is big. What I most liked about this hotel was the restaurant with a delicious mexican food buffet they served every morning. I dined there all the nights of my trip and I really enjoyed it. Probably because it is located on the center of Mexico it is kind of noisy, so if you need silence to relax you could think about this twice :)

  • Stayed: January 2011, travelled with family
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Thank BalletDancer15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 December 2011

The location is outstanding. You can see the Zocalo, the big mexican flag, the Cathedral and Palacio Nacional. It is a wonderful spot but service needs to be improved. Waiters are really slow and I guess they rely on the place being so turistic that they do not make an extra effort. Strange in Mexico to see waiters that are not truly commited to serve you the best.

  • Stayed: December 2011, travelled with friends
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1  Thank viajeramx1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 December 2011

Location is not always the most important thing to consider when you choose a hotel. This hotel has the best location if your visit is for pleasure. However it's also chosen by wedding planners that will not let you sleep either because of the noisy orchesta at the top restaurant or the noisy doors slamming at 3, 4 or 5 am, or the crew dragging chairs and tables at 2am over your ceiling.

The Cinco de Mayo stret is noisy, a lot of police car run noisily with their sirens at any time.

Pros:
- great location, the top restaurant has great views over the Zocalo.
- ATM by the lobby.
- clean, wifi, parking (don't use a car if not necessary!!)

Cons:
- noisy, noisy, noisy.
- small rooms (I'm an European and I know what "small" room means...)
- the buffet is not very variated though the quality is high. The servers are not consistent in their service: you always see groups of 3-4 servers chatting while you're waiting for your coffee refill, or just trying to make eye-contact with them. Some servers are rude.
- Not nice when yoy leave the building in the morning and find 8-10 policemen in the lobby highly armed.

I'm a Holiday Inn customer and I've been in their hotels worldwide. I will not come back to this one even when this location is good. The public transport is not expensive and it's worth to grab a room at Paseo de la Reforma or Polanco.

  • Stayed: November 2011
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1  Thank Marchador
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Zocalo Central

Address: Avenida Cinco De Mayo 61, Mexico City 06000, Mexico (Formerly Holiday Inn Mexico Zocalo)
Phone Number:
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Centro Historico
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#13 Romantic Hotel in Mexico City
#15 Family Hotel in Mexico City
#32 Business Hotel in Mexico City
Price Range: £74 - £148 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Zocalo Central 3.5*
Number of rooms: 105
Official Description (provided by the hotel):
Discover a peaceful oasis in the heart of Mexico City's celebrated Plaza de la Constitucion (or the Zocalo, as it's often called).Zocalo Central Hotel expertly blends traditional splendor with modern comfort and unforgettable city vistas, creating a hotel experience that will delight and inspire both business and leisure travelers. Housed within a charming1890's-era building, our hotel offers 105 lovingly refurbished rooms and suites, some of which provide wonderful views of the plaza. Allow our caring hotel staff to pamper you with a range of fabulous services, and take advantage of excellent amenities. Of course, no visit to our hotel is complete without a trip to ourroof top restaurant, Restaurante Balcon del Zocalo. Our elegant restaurant terrace overlooks the world-famous Zocalo; it's a popular spot for both hotel visitors and city residents. Last but not least, our central location in the heart of MexicoCity's most important square makes it easy for you to discover all of the wonderful attractions that the city has to offer. Our hotel is eight miles to the Mexico City International Airport, and we're within walking distance of many shops and restaurants such as The "Casa Churra". Our hotel Concierge is available any time, day or night, to answer your questions or to provide suggestions for things to do and see. Treat yourself to a hotel stay that you won't soon forget, in a city that will capture your imagination. We look forward to welcoming you to Zocalo Central Hotel. ... more   less 
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Also Known As:
Holiday Inn Mexico City Zocalo Hotel Mexico City
Mexico City Holiday Inn
Zocalo Central Mexico City

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