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“Mexican flavour...”
Review of Zocalo Central

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Zocalo Central
Ranked #12 of 305 Hotels in Mexico City
Certificate of Excellence
San Jose, Costa Rica
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Mexican flavour...”
Reviewed 20 April 2014

I don't personally like hotels where you feel you could be anywhere in the world, for their being, maybe comfortable but impersonal...Here from the minor details to the big breathtaking view of the cathedral and the main square in Mexico City everything makes you feel welcome in Mexico...The rooms are not flashy, but extremely cosy...the beds are not huge king size, but very comfy...loved it!

  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gloriagaiba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hizocalomex, Guest Relations Manager at Zocalo Central, responded to this review, 21 April 2014
Thank you very much for your nice comment, we feel proud of your stay with us has been fulfilled, expectations and the attention that received on behalf of our collaborators has been of your total pleasure. We can assure you that in Holiday inn zocalo we are compromised in offering to each of our guests personalized attention and unique experiences for each of our collaborators will have always to provide the best attention. We hope to see you again.
Best Regards
Vania Cabal
Social Media Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (186)
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English first
Vancouver, BC
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 27 March 2014 via mobile

Friendly hotel in an amazing location. Rooms are large enough. In room coffee maker and free wifi are a plus. The roof top restaurant is the killer feature. You get amazing views of Zocalo plaza and the Metropolitan Cathedral. Hotel is clean, the staff is outstanding and very friendly.

Stayed March 2014, travelled solo
Helpful?
3 Thank xerexes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hizocalomex, Public Relations Manager at Zocalo Central, responded to this review, 31 March 2014
Dear Guest:
Thank so much to take your time to write a comment about your stay with us. Is very important to us to know of our guest opinion, to improve our service. We hope to see you again.

Best Regards
Vania Cabal
Social Media Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
lincs UK
Level Contributor
438 reviews
214 hotel reviews
common_n_hotel_reviews_1bd8 378 helpful votes
Reviewed 13 March 2014

Some two years after our first visit to Mexico City, we returned twice to the Holiday Inn at the begining and end of our holiday - it was much as we expected. Whilst I accept that it would not suit all - we like its central position and its friendly & helpful staff. Having booked twin beds - to avoid a small double bed, we had a third floor room overlokking the atruim over the coffee shop. We were able to open the window without suffering any noise; we are not fans of air conditioning. The only English new channel is CNN - it is generally for US citizens rather than the wider English speaking world.

Bath room could do with some updating - but water hot. No plug

Providing you can miss the large groups - breakfast is reasonable - but there is no egg station. We always enjoy a crepe in the warn sun overlooking the Zocola, but we go to a local restaurant for our dinner.

Convenience store just round the corner and there is a fruit shop and bakery not far away

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kaw118
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hizocalomex, Guest Relations Manager at Zocalo Central, responded to this review, 14 March 2014
Dear Guest:
Thank so much to take your time to write a comment about your stay with us. Is very important to us to know of our guest opinion, to improve our service. We hope to see you again.

Best Regards
Vania Cabal
Social Media Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Riihimaki, Finland
Level Contributor
98 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 13 March 2014

We stayed 2 nights in this hotel on our 2 weeks tour in Mexico with a bigger croup. The location is best possible in the city. Everything worth seeing is near. The hotel itself is worn out and needs some fixing. Our double room consisted only one narrow bed for two and the sleeping quality was poor. The buffet breakfast was ok but some popular foods were quickly ending.
However due to great location of the hotel we can recommend it !

Room Tip: Try to get a room facing to the Zocalo
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  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank PerttiHar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hizocalomex, Guest Relations Manager at Zocalo Central, responded to this review, 14 March 2014
Dear Guest:
Thank so much to take your time to write a comment about your stay with us. Is very important to us to know of our guest opinion, to improve our service. We hope to see you again.

Best Regards
Vania Cabal
Social Media Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 28 February 2014

Great location and staff were generally very nice and accommodating.
Of the 5 nights at the hotel, 3 nights we had no air conditioning and 2 afternoons were also without. The temperature inside the room was extremely hot and made for very poor sleep. (The room temperature liquified my coconut oil which speaks to it being at least 80 degrees).
When we asked at the desk about the air not working, they said they were aware and were working in the problem. When checking out I again said the temperature in the room was unacceptable and the agent simply said he would submit a report.

I could understand a problem for one night or an afternoon but not to the extent it continued to happen. We were very disappointed and extremely uncomfortable and would therefore not recommend this hotel.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank CM G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hizocalomex, General Manager at Zocalo Central, responded to this review, 3 March 2014
Dear Guest:
Thank so much to take your time to write a comment about your stay with us. Is very important to us to know of our guest opinion, to improve our service. We really sorry about the issues you had on your stay, our Guest Servicie departament will contact you by email. We hope you can give us a second chance to show you our quality service.

Best Regards
Julian Cotera
Generall Manager
Holiday inn Zocalo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scotland
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 14 February 2014

The hotel was neat, the room was neat, [in both senses, we had to take turns in walking past the bed] the 'bathroom' was neat, although the folding plastic door was confusing if you had to get up in the night, but on the plus side the staff were charming and helpful, the situation was convenient being right on the Zocalo so right beside the palace and the cathedral and the 'centre' of everything if you happen to be there on a Sunday or other festival or national holiday, and the roof restaurant is delightful and makes up for all its other failings. The food was excellent, the best breakfast we had out of three hotels in Mexico city, and it was lovely to sit outside above the hurly burly of the city and relax and watch the humming birds at the feeders hung over the parapet.

Room Tip: I understand some rooms don't have a proper window; I believe they have a window on to the inner...
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ginger086
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hizocalomex, Guest Relations Manager at Zocalo Central, responded to this review, 15 February 2014
Dear Guest:
Thank so much to take your time to write a comment about your stay with us. Is very important to us to know of our guest opinion, to improve our servicie. We would like to see you soon.

Best Regards
Social Media Manager
Vania Cabal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wichita Falls, Texas
Level Contributor
181 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 14 January 2014

A little hard to find by cab, on a one way street off the zocalo. You can take the Metro, but be warned that you'll be man handling your luggage up stairs if you do. The location is terrific, right next to the cathedral, the hotel has a wonderful roof top restaurant that over looks the zocalo, the food is great, the service is wonderful, full bar, live music on the weekends, right in the heart of downtown central, a short walk to wonderful pedestrian streets and museums. Lots of great nearby shopping and dining. The metro is directly across the street, so you have cheap easy access to anywhere in the city, also taxi service is readily available to where ever you want to go and the staff is friendly and glad to direct you and help with anything you need.

Room Tip: rooms on cinco de mayo side are a little noisy, it's a busy street and they honk and have police...
See more room tips
  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kate T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hizocalomex, Public Relations Manager at Zocalo Central, responded to this review, 20 January 2014
Dear Kate:

Thank so much to take your time to write a comment about your stay with us. Is very important to us to know of our guest opinion, to improve our servicie.

We would like to see you soon.
Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Zocalo Central

Property: Zocalo Central
Address: Avenida Cinco De Mayo 61, Mexico City 06000, Mexico (Formerly Holiday Inn Mexico Zocalo)
Phone Number:
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Centro Historico
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#13 Romantic Hotel in Mexico City
#15 Family Hotel in Mexico City
#32 Business Hotel in Mexico City
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Zocalo Central 3.5*
Number of rooms: 105
Official Description (provided by the hotel):
Discover a peaceful oasis in the heart of Mexico City's celebrated Plaza de la Constitucion (or the Zocalo, as it's often called).Zocalo Central Hotel expertly blends traditional splendor with modern comfort and unforgettable city vistas, creating a hotel experience that will delight and inspire both business and leisure travelers. Housed within a charming1890's-era building, our hotel offers 105 lovingly refurbished rooms and suites, some of which provide wonderful views of the plaza. Allow our caring hotel staff to pamper you with a range of fabulous services, and take advantage of excellent amenities. Of course, no visit to our hotel is complete without a trip to ourroof top restaurant, Restaurante Balcon del Zocalo. Our elegant restaurant terrace overlooks the world-famous Zocalo; it's a popular spot for both hotel visitors and city residents. Last but not least, our central location in the heart of MexicoCity's most important square makes it easy for you to discover all of the wonderful attractions that the city has to offer. Our hotel is eight miles to the Mexico City International Airport, and we're within walking distance of many shops and restaurants such as The "Casa Churra". Our hotel Concierge is available any time, day or night, to answer your questions or to provide suggestions for things to do and see. Treat yourself to a hotel stay that you won't soon forget, in a city that will capture your imagination. We look forward to welcoming you to Zocalo Central Hotel. ... more   less 
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Also Known As:
Holiday Inn Mexico City Zocalo Hotel Mexico City
Mexico City Holiday Inn
Zocalo Central Mexico City

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