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“Great location, nice restaurant, very good service”
Review of Laila Hotel CDMX

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Laila Hotel CDMX
Ranked #101 of 309 Hotels in Mexico City
phoenix
Level 5 Contributor
78 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Great location, nice restaurant, very good service”
Reviewed 20 November 2012

we travel with a large group the hotel staff was very nice, the restaurant has buffet for breakfast. It is overpriced but convenient.
the best feature of the hotel is the location you are very close to Reforma and the "angel"

  • Stayed July 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gaby j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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350 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Port of Spain, Trinidad
Level 3 Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 30 April 2012

This was pretty decent, the big plus is the location, close to reforma and the various monuments, cineplex, zona rosa etc. the buffet was also not bad. The area also seems pretty safe, and the staff quite helpful. Knowledge of Spanish is a plus, but some are able to speak English. Gym could be a little bigger.

Stayed April 2012, travelled on business
Helpful?
1 Thank Carlossantos1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
British Columbia, Canada
1 review
Reviewed 29 September 2011

I have stayed here many times over the years. The staff have always been helpful and polite. The room is basic, the water not always hot early in the morning, but the food is good and taxis safe. The security guys watch things and there are some nice shops nearby. There is a great tourist market on Rue Londras "London St." where you can haggle over the prices...you should as they don't expect you to pay the price they ask at first. I have been in many hotels in the city over the years, but find this one bearable.

  • Stayed September 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Canuckonthecoast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miami, Florida
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 7 September 2011

I had booked three rooms for a convention in Mexico City. When we arrived the rooms smelled horrible. Ended up changing rooms but as the day continued our "new" rooms started to smell worse and worse like sewage. A/C didn't work, safe deposit box originally did not work as well as one of their two elevators for a 13 story hotel did not work which we were told never works when it rains. It rained every day of our stay. One night around midnight while sleeping someone opened my door but luckily I had the security lock so that person could not come in. The front desk had given a key to my room by mistake to another guest. The list goes on and on. definitely avoid this hotel at all costs.

  • Stayed August 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank Justin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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austin
Level 6 Contributor
110 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 28 April 2011

As a business traveler, I would have to say it was ok. The hotel lobby is nice, restaurant was actually very good. But, the beds in the rooms were terrible, hard, and they had no comforters. Our first room had to be changed, apparently the door interlocking the rooms had no lock! Our second room's window was broken and did not close all the way. But, the staff was helpful and it was not noisy at night. If you do not mind hard hard beds, I suggest it. In walking distance to some sight seeing. A convenience store is across the street.

  • Stayed April 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tripnexus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
México
Level 6 Contributor
215 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed 18 February 2011

Close to downtown and great business this hotel is a great & cheaper option if you have meetings nearby. Also, there are great restaurants surrounding an very good security.

  • Stayed February 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ptorresmx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Highland, Maryland
Level 6 Contributor
221 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
Reviewed 29 January 2011

I have been staying here for about 8 years, about 10 times a year, since it is very close to my office in Mexico City. I know this place!!

Value is excellent (always under $100 with taxes), rooms are nothing special, clean, small bathroom, comfortable bed, flat screen, No CNN :-(, good working desk, free wifi. The hotel is most of the time full, with big tour groups, which makes it for a restaurant and lobby that at times are overcrowded. I prefer rooms between floors 4-6, facing Rio Lerma Street. They are noisier than in the back, but warmer during winter. Lower is too noisy, higher floor scare me because I don't trust the sprinkler and egress systems.

Restaurant is very good, nothing special but breakfast and lunch buffets are excellent, and room service is very good ( [pasta with meat sauce my favorite. Great selection of teas. Try guava). The waiters are very nice. Front desk staff is just OK. It drives me crazy that it takes them a while to recognize me. So don't expect personalized attention (the St. Regis is next door and the Marquis two blocks away, if you want to be pampered), but for the price you can't beat it. And if you tire of the hotel restaurant, go to Quebracho for a good Argentinian steak, just two blocks away. Reforma is one block. Area is safe. Happy travels!

  • Stayed January 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MonGourmet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Laila Hotel CDMX

Property: Laila Hotel CDMX
Address: Calle Rio Lerma 237 | Col. Cuauhtemoc, Mexico City 06500, Mexico (Formerly Casa Inn Mexico City)
Phone Number:
Region: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #101 of 309 Hotels in Mexico City
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Laila Hotel CDMX 3.5*
Number of rooms: 166
Reservation Options:
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Also Known As:
Casa Inn Mexico City Hotel Mexico City
Casa Hotel Mexico City
Casa Mexico City
Laila Hotel CDMX Mexico City

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