I come to Mexico often, and I usually take an airport cab. My client insisted that they felt better having me take a hotel car, so I booked one. Upon arrival my driver was MIA. I called concierge and they said they would track him down and call me back. A few minutes later a man approached me and asked if I was Ms. T, as he was my driver. I asked for his name and he said he was a different driver b/c my original driver had gotten my arrival time wrong.
I'm sure he could have been a legit driver, but he looked far less put together than the hotel drivers I'm used to traveling with. He had a very worn black suit jacket with a yellow button down shirt -- open, with an ugly, worn gold chain with a Porsche emblem on it. His hair was slicked back with gel and he was carrying a sign with Matthew something or other scrawled on it in black marker -- a stark contrast to the carefully printed out signs the nice hotels had for their drivers.
The next 45 minutes were a confusion fest. I told him I was waiting for confirmation from the concierge about his name and license plate number. I walk away to charge my phone and he steps away and starts a dial-a-thon, then walks over and says someone else is going to pickup Matthew and that I should go with him... to which I say no, and then he starts dialing again.
Matthew then arrives. A large overweight American with a beautiful looking Latin woman... she looked like she was desperately pulling herself together though. Her pink haute couture knock-off was newish but very dirty. The odd thing though was that he approached a group of drivers as though he knew them, only later did my driver walk over. Anyway, he then comes to me to say his guests have arrived and that a black van would come for me. (black van? really dude?)
I call the concierge and he is surprised to hear I'm still at the airport. He says the driver said I had gone with him. More calling back and forth and the concierge asks me if there is police at gate 8 b/c the driver said there had been some kind of an incident at the airport. No I tell him, everything looks normal.
More calls and then a driver who I had been eyeing as someone to approach for help (he looked well dressed and honest), is on the phone w/ the concierge, and the concierge simultaneously with me. We figure out this is safe, and he passes on the guest he had been waiting for as she is 2hrs late and takes me instead.
On the way over he tells me my original driver had been in a car accident, which is why he hadn't showed up.
I get to the hotel and the concierge is panicked, and asked me again if there was a police incident at the airport because other passengers had called and my original driver was very nervous and said he would not come for me. No I tell him, but ask if my driver had been in an accident -- "no!" he exclaims.
Gross incompetence, or something more sinister? You decide. We contract with Control Risks for security services and they told me that indeed this was a highly unusual event, and that a criminal intention involving multiple parties and possibly the concierge could not be ruled out.
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- Mexico City Jw Marriott
- Marriott Mexico City
- Mexico City Marriott
- JW Marriott Hotel Mexico City