We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent service”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
JW Marriott Hotel Mexico City
Ranked #10 of 312 Hotels in Mexico City
Certificate of Excellence
Reviewed 25 August 2014

My husband and I recently spent a week in Mexico City, and were quite pleased with the JW Marriott. It was located in the Polanque neighborhood where there were lots of good restaurants and a small family park within walking distance. We were also within walking distance of the Museum of Anthropology, which was great because I needed two days to see everything there. The hotel staff was very attentive and friendly, and made me feel like family.

  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Jo Ann G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JWMarriottMx, Manager at JW Marriott Hotel Mexico City, responded to this reviewResponded 26 August 2014

Thank you for staying with us Ms. Jo Ann!
We are honored to know the staff at the JW Marriott made you feel like family; we are constantly trying to exceed the expectations of our guest and make their stay an unforgettable experience, we are glad to know that we give the extra mile and we made you happy, giving you the service that you deserve.
Our location gives the opportunity, like you, to visit as many times as you wish the best museums as you wish, we are happy to know that you had the opportunity to visit twice our Anthropology Museum.
Again it is a pleasure to hear that you and you husband had a great stay with us.
We are looking forward to have you and your husband as our guests once more.
Best Regards,
Francisco Castrejon
Director of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (1,123)
Traveller rating
Traveller type
Time of year
Language
  • More languages

503 - 509 of 1,123 reviews

Reviewed 24 August 2014 via mobile

I stay here often and find this JW to be one of the best
Staff are professional and polite
Executive lounge is great
Love relaxing at pool and shopping near by plus entertaining my guests in lobby bar
I feel really safe in this Complex
See you soon

Stayed: October 2013, travelled solo
Thank DRHIND
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JWMarriottMx, Manager at JW Marriott Hotel Mexico City, responded to this reviewResponded 26 August 2014

Dear Guest,
Thank you very much for your comment, for the team of JW Marriott Mexico City, it is very important the feedback from our guests and their experience during their stay.
We are very happy to hear that you received great service form our staff and that you felt safe and relaxed at our complex. Thank you very much for all your positive comments and your recommendation to other travelers.
We are looking forward to have you as our guests in the near future.
Best Regards,
Francisco Castrejon
Director Of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2014

We do have a lot to say after 17 years of hiring this beautiful hotel for our sundays services. Not single one event have we something to claim or regret, only: THANK YOU!
Excellent service and attitude from everyone there.
50 weekends a year since then, and today a word of acknowledgment for you all people at the JW Marriott Mexico City.
Our special gratitude to all and every area: Ballrooms, concierge, bell boys, front desk, maintenance, valet parking and restaurants.
During all this time our experience has been most gorgeous
Thank you as well to the director of the Hotel & to Mr JW Marriott.
Sincerely Staff @G316 Polanco

  • Stayed: August 2014, travelled on business
    • Value
    • Cleanliness
    • Service
1  Thank OscarSotres
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JWMarriottMx, Manager at JW Marriott Hotel Mexico City, responded to this reviewResponded 29 August 2014

Dear Oscar,
Thank you for your frequent business with us!
We are honored to know that each and every Sunday we are able to accommodate your needs and to offer you the event you expect it to be. On behalf of the JW Marriott Mexico City we want to thank you and we are more than glad to know that we give the extra mile and we made you and the guest on the event, happy, giving you the service that you deserve.
Thank you very much for this 17 years of believing on us and choosing us every Sunday.
Best Regards,
Francisco Castrejon
Rooms Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2014

The front desk staff was extremely gracious and patient. Veronica, Alejandra, and Bianca were especially helpful. I would definitely recommend this hotel if you are in Mexico City. The in house restaurant is a little pricey, but it is on par with the local, more upscale eateries. I recommend going to the park across from the front entrance and hitting up the food stands. You will definitely fond that Taco Bell has nothing in common with Mexican food!

  • Stayed: August 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Gruntinf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JWMarriottMx, Manager at JW Marriott Hotel Mexico City, responded to this reviewResponded 25 August 2014

Dear Guest,
Thank you for staying with us and for taking the time to write a review of our Hotel!
I am glad to know that our Front Desk staff was helpful for you.
We appreciate your comments about the restaurant XANAT where the Mexican food has the most important place in our Menu.
We would like to have you back again in the near future.
Best Regards,
Francisco Castrejon
Rooms Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2014

Who doesn't love a JW Marriott. But I've stayed here numerous times and enjoy it all the time. I took some photos of 1816. Its a king room. The bathrooms look like they've been updated.

I feel very safe walking around this neighborhood. There are many restaurants but if you have access to the executive lounge, they feed you well. Hot breakfast, hot nightly event and sandwiches at 2.

Room Tip: Free wifi for elite status
See more room tips
  • Stayed: August 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank trekker954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JWMarriottMx, Manager at JW Marriott Hotel Mexico City, responded to this reviewResponded 21 August 2014

Dear Guest,
Thank you for staying so frequently with us!
We are honored to know that each and every time you come to Mexico City you choose to stay with us. I am glad to know that you feel safe and comfortable during your stay. We are very glad as well to know that you enjoyed our Executive Lounge meals. Did you have the opportunity to eat at our restaurant XANAT? We promote the Mexican vanilla and so we have it in our menu on different dishes. If you have not, make sure you come down and give it a try!
Thank you for sharing your beautiful pictures of our hotel.
We are looking forward to have you as our guest in the near future.
Best Regards,
Francisco Castrejon
Rooms Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2014

This is the first time that I stay at this hotel and I was really surprised not only by the facilities and location, but the overall service is fantastic, they really look to please you and make your stay a comfortable one. The location is great at it is a short walk to the subway station, a few blocks from the Chapultepec park, the national museum and the nice shops and restaurants at the Polanco area.
The room was nice, clean and big enough, we had an amazing view to the Chapultepec park, the auditorium and the castle. The room service came to the room during the mornings and afternoons to check that everything was ok for us. They take security as a serious matter as well, you can see it at the lobby and public areas.
Also we had access to the executive lounge and the food and service over there was great, the service and value provided by this hotel is part of our trip outstanding moments.

Room Tip: Request a room with the Chapultepec view, it is awesome.
See more room tips
  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank Alex F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JWMarriottMx, Manager at JW Marriott Hotel Mexico City, responded to this reviewResponded 18 August 2014

Dear Alex,
Thank you very much for your comment, for the team of JW Marriott Mexico City, it is very important the feedback from our guests and their experience during their stay.
We are glad to hear that you enjoyed our location, our rooms and the view, but more than that we are very happy to know that you received great service form our staff. We want to thank you once more for all your positive comments and your recommendation to other travelers.
We are looking forward to have you as our guests in the near future.
Best Regards,
Francisco Castrejon
Director Of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2014

Excellent service, great food, good location. bell staff was excellent, the restaurant was always ready to please, would recommend this hotel to other travelers, location is very centric. Very secured.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Joe A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JWMarriottMx, Manager at JW Marriott Hotel Mexico City, responded to this reviewResponded 11 August 2014

Dear Joe,
Thank you very much for your comment, for the team of JW Marriott Mexico City, it is very important the feedback from our guests and their experience during their stay.
We are more than happy to hear that you enjoyed our restaurant and our location and that you received great service form our staff. Thank you very much for all your positive comments and your recommendation to other travelers.
We are looking forward to have you as our guests in the near future.
Best Regards,
Francisco Castrejon
Director Of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Mexico City hotels
Reforma / Zona Rosa
Four Seasons Hotel Mexico City
Polanco
Hyatt Regency Mexico City
Hyatt Regency Mexico City
#13 of 312 in Mexico City
2,051 reviews
The St. Regis Mexico City
#7 of 312 in Mexico City
975 reviews
Show Prices
Show Prices
Show Prices
Polanco
Las Alcobas
Las Alcobas
#2 of 312 in Mexico City
650 reviews
Polanco
W Mexico City
W Mexico City
#25 of 312 in Mexico City
944 reviews
Polanco
InterContinental Presidente Mexico City
Show Prices
Show Prices
Show Prices

Been to JW Marriott Hotel Mexico City? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about JW Marriott Hotel Mexico City

Address: Calle Andres Bello 29 | Polanco Mexico City Distrito Federal 11560 Mexico, Mexico City 11550, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Polanco
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Mexico City
#5 Business Hotel in Mexico City
#5 Spa Hotel in Mexico City
#6 Romantic Hotel in Mexico City
#8 Luxury Hotel in Mexico City
Price Range: £160 - £567 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Mexico City 5*
Number of rooms: 312
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Marriott, Expedia, Hotels.com, TripOnline SA, Ebookers, Evoline ltd, HotelsClick, 5viajes2012 S.L., Cancelon, getaroom.com and HotelQuickly so you can book your JW Marriott Hotel Mexico City reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Jw Marriott Mexico City Hotel Mexico City
Mexico City Jw Marriott
Marriott Mexico City
Mexico City Marriott
JW Marriott Hotel Mexico City

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing