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“Exceptional Staff”

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JW Marriott Hotel Mexico City
Ranked #8 of 310 Hotels in Mexico City
Certificate of Excellence
Dallas, Texas
1 review
“Exceptional Staff”
Reviewed 30 August 2014

Alberto Soto is the Concierge and is deserving of special recognition; he went above and beyond his normal duties and responsibilities to hunt down a Mexico City Starbucks coffee mug for me. This is not always the easiest thing to accomplish and it was not in this case either, but he was able to find one and deliver it to me.

Another person on staff at this hotel is Indira. She is one of the staff in the Executive Lounge; she was very hospitable and accommodating, making me feel very welcome and comfortable.

  • Stayed August 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank doug n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JWMarriottMx, Manager at JW Marriott Hotel Mexico City, responded to this review, 1 September 2014
Thank you for staying with us Mr. Doug!
We are glad to hear that Mario Soto from Concierge and Indira from the Executive Lounge exceeded your expectations, making you happy and comfortable during your stay. They always go above and beyond to make our guest stays a memorable experience. I will share your comment with them.
We are looking forward to have you as our guests in the near future.
Best Regards,
Francisco Castrejon
Director Of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,080 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (193)
Date | Rating
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  • Dutch first
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English first
San Antonio, Texas
2 reviews
Reviewed 29 August 2014

The concierge lounge is one of the best I have ever used. They serve ALL three meals and everything is fresh! The service is out of this world, from the room service, to the front dest and concierges...This is my place in Mexico City bar none!

Room Tip: Views facing the auditorium are the best!
See more room tips
  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
Thank havanaman007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JWMarriottMx, Manager at JW Marriott Hotel Mexico City, responded to this review, 31 August 2014
Dear Guest,
Thank you for staying with us!
We are honored to know that the service of our staff in front desk, room service and concierge at the JW Marriott Mexico City, exceed your expectations; we are constantly trying to offer the best service we can give to our guests and make their stay an unforgettable experience, we are glad to know that we give the extra mile and we made you happy, giving you the service that you deserve.
We are looking forward to have you as our guests in the near future.
Sincerely,
Francisco Castrejon
Director Of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Indianapolis, Indiana
Level 3 Contributor
13 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 August 2014

I stayed at this hotel for 12 nights, and I thoroughly enjoyed my stay. The staff was pleasant and helpful. I ordered room service at least 5 times, and each time the server was pleasant and extremely helpful. They messed up an order one time, but they were prompt in correcting the mistake and offered a free dessert for my trouble. The hotel is in a great neighborhood with a number of food options. The Executive Lounge was top-notch, and I hate that I didn't realize that they served breakfast and offered refreshments until the end of my stay. I would certainly stay at this hotel again.

  • Stayed August 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Gabrielle P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JWMarriottMx, Manager at JW Marriott Hotel Mexico City, responded to this review, 27 August 2014
Dear Gabrielle,
Thank you very much for all your comments!
For the team of JW Marriott Mexico City, it is very important the feedback from our guests and their experience during their stay, specially a long one, like yours.
We are more than happy to hear that we made your stay pleasant for 12 nights, exceeding your expectations with the service that our staff offer you. It’s a pleasure to hear that all the times you asked for room service you were happy with the service and that our staff were extremely helpful. We will be waiting for you at our Executive Lounge so you can enjoy breakfast with the service of our great staff.
We want to thank you once more for all your positive comments and your recommendation.
We are looking forward to have you as our guest in the near future.
Best Regards,
Francisco Castrejon
Director Of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 August 2014

The staff were thoughtful and gracious -- and highly professional. The restaurant offered excellent cuisine, and the Executive Lounge was one of the best I've experienced throughout the chain. Overall it was an experience not to be missed.

  • Stayed August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Russ G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JWMarriottMx, Manager at JW Marriott Hotel Mexico City, responded to this review, 26 August 2014
Dear Guest,
Thank you for staying with us!
For our team at the JW Marriott Mexico City is very important to hear your opinion about your experience with us, during your stay.
We are very happy to hear our staff and the staff at the executive lounge gave you a service that exceed your expectations, we are glad to know that we give the extra mile and we made you happy, giving you the service that you deserve. About our restaurant XANAT, we are very happy to hear that you had a great experience and knowing that you enjoy our food makes us very proud.
We are looking forward to have you as our guest in the near future.
Best Regards,
Francisco Castrejon
Director Of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
1 review
Reviewed 25 August 2014

My husband and I recently spent a week in Mexico City, and were quite pleased with the JW Marriott. It was located in the Polanque neighborhood where there were lots of good restaurants and a small family park within walking distance. We were also within walking distance of the Museum of Anthropology, which was great because I needed two days to see everything there. The hotel staff was very attentive and friendly, and made me feel like family.

  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Jo Ann G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JWMarriottMx, Manager at JW Marriott Hotel Mexico City, responded to this review, 26 August 2014
Thank you for staying with us Ms. Jo Ann!
We are honored to know the staff at the JW Marriott made you feel like family; we are constantly trying to exceed the expectations of our guest and make their stay an unforgettable experience, we are glad to know that we give the extra mile and we made you happy, giving you the service that you deserve.
Our location gives the opportunity, like you, to visit as many times as you wish the best museums as you wish, we are happy to know that you had the opportunity to visit twice our Anthropology Museum.
Again it is a pleasure to hear that you and you husband had a great stay with us.
We are looking forward to have you and your husband as our guests once more.
Best Regards,
Francisco Castrejon
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto
Level 6 Contributor
449 reviews
117 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
Reviewed 24 August 2014 via mobile

I stay here often and find this JW to be one of the best
Staff are professional and polite
Executive lounge is great
Love relaxing at pool and shopping near by plus entertaining my guests in lobby bar
I feel really safe in this Complex
See you soon

Stayed October 2013, travelled solo
Helpful?
Thank DRHIND
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JWMarriottMx, Manager at JW Marriott Hotel Mexico City, responded to this review, 26 August 2014
Dear Guest,
Thank you very much for your comment, for the team of JW Marriott Mexico City, it is very important the feedback from our guests and their experience during their stay.
We are very happy to hear that you received great service form our staff and that you felt safe and relaxed at our complex. Thank you very much for all your positive comments and your recommendation to other travelers.
We are looking forward to have you as our guests in the near future.
Best Regards,
Francisco Castrejon
Director Of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mexico City, Mexico
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 August 2014

We do have a lot to say after 17 years of hiring this beautiful hotel for our sundays services. Not single one event have we something to claim or regret, only: THANK YOU!
Excellent service and attitude from everyone there.
50 weekends a year since then, and today a word of acknowledgment for you all people at the JW Marriott Mexico City.
Our special gratitude to all and every area: Ballrooms, concierge, bell boys, front desk, maintenance, valet parking and restaurants.
During all this time our experience has been most gorgeous
Thank you as well to the director of the Hotel & to Mr JW Marriott.
Sincerely Staff @G316 Polanco

  • Stayed August 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank OscarSotres
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JWMarriottMx, Manager at JW Marriott Hotel Mexico City, responded to this review, 29 August 2014
Dear Oscar,
Thank you for your frequent business with us!
We are honored to know that each and every Sunday we are able to accommodate your needs and to offer you the event you expect it to be. On behalf of the JW Marriott Mexico City we want to thank you and we are more than glad to know that we give the extra mile and we made you and the guest on the event, happy, giving you the service that you deserve.
Thank you very much for this 17 years of believing on us and choosing us every Sunday.
Best Regards,
Francisco Castrejon
Rooms Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about JW Marriott Hotel Mexico City

Property: JW Marriott Hotel Mexico City
Address: Calle Andres Bello 29 | Polanco Mexico City Distrito Federal 11560 Mexico, Mexico City 11550, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Polanco
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Mexico City
#3 Spa Hotel in Mexico City
#5 Business Hotel in Mexico City
#6 Romantic Hotel in Mexico City
#6 Luxury Hotel in Mexico City
Price Range (Based on Average Rates): ££
Hotel Class:5 star — JW Marriott Hotel Mexico City 5*
Number of rooms: 312
Reservation Options:
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Also Known As:
Jw Marriott Mexico City Hotel Mexico City
Mexico City Jw Marriott
Marriott Mexico City
Mexico City Marriott
JW Marriott Hotel Mexico City

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