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“Business comfort zone”

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The Westin Santa Fe Mexico City
Ranked #28 of 306 Hotels in Mexico City
Certificate of Excellence
Mexico City, Mexico
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Business comfort zone”
5 of 5 bubbles Reviewed 22 April 2013

This place is great mostly for business trips, because its in a commercial zone, not very touristic. I've really enjoyed the comfortable beds, awesome showers, nice view, great spa, very good service. to sum up, I felt at home!

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gigilalala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jose D, Gerente at The Westin Santa Fe Mexico City, responded to this review, 23 April 2013
Dear Trip Advisor Companion,

Thank you very much for sharing your positive comments regarding your recent experience at The Westin Santa Fe Mexico City.

We appreciate for taking your the time to send us your feedback, it is nice to know that your experience was great and we accomplished our goal of making you feel at home.

It will be a pleasure to welcome you again at The Westin Santa Fe in the near future.

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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489 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (56)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Paro, Bhutan
Level Contributor
65 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 21 April 2013

What you expect from a Westin. Clean and Nice Room. Excellent Breakfast. Nice shopping center across street with good dining options.

Meeting Rooms were nice with good catering although below ground so no natural light.

  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GOP_Nomad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jose D, Gerente at The Westin Santa Fe Mexico City, responded to this review, 22 April 2013
Dear Trip Advisor Companion,

Thank you very much for sharing your positive comments regarding your experience at The Westin Santa Fe Mexico City.

We appreciate taking your valuable time to send us your feedbacks, it is nice to know that your experience was great.

It will be a pleasure to welcome you again at The Westin Santa Fe in the near future.

Sincerely Yours.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 21 April 2013

Everthing was perfect, the hotel is beatiful, the common areas are good.
The rooms are really clean, the food is good, the service is amazing.
Its well located, the staff is very accessible, they respected any need you have.
I herebly recomend it

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hanono
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jose D, Gerente at The Westin Santa Fe Mexico City, responded to this review, 22 April 2013
Dear Trip Advisor Companion,

Thank you very much for sharing your positive comments regarding your recent experience at The Westin Santa Fe Mexico City.

It is a fundamental part of our philosophy to create personal experiences for our guests, which is why all of us at The Westin Santa Fe Mexico City are oriented to provide a unique service.

It will be a pleasure to welcome you again in the near future.

Sincerely Yours.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Panama City, Panama
Level Contributor
2 reviews
5 of 5 bubbles Reviewed 17 April 2013

I stayed two nights for business in Mexico DF. Excellent service, very convenient location, superb breakfast buffet. Totally recommended.
Hotel restaurant is a plus, but also you can find at walking distance the Fisher's, to get into the local cuisine.

Stayed April 2013, travelled on business
Helpful?
Thank Ivan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jose D, Gerente at The Westin Santa Fe Mexico City, responded to this review, 20 April 2013
Dear Ivan,

Thank you very much for sharing your positive comments regarding your recent experience at The Westin Santa Fe Mexico City.

We appreciate for taking your the time to send us your feedback, it is nice to know that your experience was great. The Santa Fe area gives great options for our guest in the local or the international cuisine.

It will be a pleasure to welcome you again at The Westin Santa Fe in the near future,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
100 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
2 of 5 bubbles Reviewed 11 April 2013

The Westin Santa Fe is a cookie cutter business hotel that is designed like it could be dropped into any city in the world. I couldn't help but be disappointed by their design choices, which have eliminated the charm and authenticity of the Mexican culture and failed to adapt much of anything.

This disappointment unfortunately is not limited to just design. The food options of the hotel are very international. The room service menu has almost no Mexican options and the primary restaurant on the ground level only adds a few more. Luckily there are many restaurant options near the hotel including Central Central, which is nice.

Service can be improved. The Westin gets a lot of little things wrong. During my stays they messed up taxi arrangements, shoe shine service and seemed to be very inflexible about extending my stay by a night despite having availability.

If you are a business traveller with no intention of doing anything Mexican and are happy hearing English voices throughout the hotel, this one is for you. If not, I would try elsewhere.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank letsgofire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jose D, Gerente at The Westin Santa Fe Mexico City, responded to this review, 15 April 2013
Dear Sir,

Thank you very much for taking the time to share with the TripAdvisor followers your review about the experience you had at The Westin Santa Fe Mexico City.

I woyuld like to offer a sincere apology for the inconvenience you had. We regret that the experience at the hotel did not fill your expectations.

We would like to ask for a second chance, allowing us to create an exclusive atmosphere for you.

Best regards!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami, Florida
Level Contributor
92 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
4 of 5 bubbles Reviewed 10 April 2013

If you need to stay in the Colonia Santa Fe district, this may be one of the best options: spacious and nicely appointed accommodations and good service This rings especially true if you happen to be in Santa Fe on business.

Room Tip: Room 222 gives you a double-dip view: valley and city.
See more room tips
  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AACN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jose D, Gerente at The Westin Santa Fe Mexico City, responded to this review, 11 April 2013
Dear Trip Advisor Companion,

Thank you very much for sharing your positive comments regarding your recent experience at The Westin Santa Fe Mexico City.

We appreciate taking your valuable time to send us your feedbacks, it is nice to know that your experience was great.

It will be a pleasure to welcome you again at The Westin Santa Fe in the near future,

Sincerely Yours.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Troy, New York
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 10 April 2013

The hotel staff was extremely courteous and helpful. Even when I had trouble with my credit card and checking out at 3am in the morning. They were happy to arrive transport for my coworker and I when our scheduled transport didn't arrive at the airport. All the staff is happy to chat and provide conversation. Breakfast may be a bit pricey but there's a great deal you can get.

The only problem I found was with the internet. There wasn't a hard-wired connection and the wireless was spotty at best.

Room Tip: Any valley view room is pretty great. I woke up each morning to the sun rise and the only tall build...
See more room tips
  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ARLaBarge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jose D, Gerente at The Westin Santa Fe Mexico City, responded to this review, 11 April 2013
Dear Trip Advisor Companion,

Thank you very much for sharing your positive comments regarding your recent experience at The Westin Santa Fe Mexico City.

We appreciate taking your valuable time to send us your feedbacks. I would like to let you know that we are working to improve the connection, inside and in our public areas. We know that is a basic tool for our guests.

Looking forward to welcoming you again at The Westin Santa Fe in the near future,

Sincerely Yours.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Santa Fe Mexico City

Property: The Westin Santa Fe Mexico City
Address: Javier Barros Sierra 540 | Lomas de Santa Fe, Mexico City 01210, Mexico
Phone Number:
Region: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Mexico City
#10 Spa Hotel in Mexico City
#18 Luxury Hotel in Mexico City
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — The Westin Santa Fe Mexico City 4.5*
Number of rooms: 259
Reservation Options:
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Also Known As:
The Westin Santa Fe Mexico City Hotel Mexico City

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