The good thing about this property is that its fairly new, so from that perspective its nice to stay at a newer hotel. But simply, this hotel falls way short from what you would expect from a Westin standard. In summary:
Service - mediocre at best. Walk in the door and you'll be lucky if any of the 4-6 people at the counter even look up to acknowledge you until you're right in front of the desk. Also, at the cafeteria it seemed to me they are short staffed and under trained, which makes for a chaotic breakfast.
Room Service - takes forever, then I called to pick up the tray and was told to leave it by door. It was there for two days.
On the flipside, there is a very nice terrace bar with a great view, and the Gym seemed nice.
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- Also Known As:
- The Westin Santa Fe Mexico City Hotel Mexico City