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“Great first trip to Mexico City”

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Grand Fiesta Americana Chapultepec
Ranked #21 of 309 Hotels in Mexico City
GreenLeadersGold level
Las Vegas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great first trip to Mexico City”
Reviewed 28 June 2012

About a month ago I stayed at this property for my first stay in Mexico City and I was very pleased in the level of service provided as well as the accomodations of the Hotel. I had a fantastic view of a Historical Castle when I checked in that got me excited to learn more of the culture from the beginning of my stay. Food was great and I would have no problem recommending this Hotel.

  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jason G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandFiestaAmericana, Director General at Grand Fiesta Americana Chapultepec, responded to this review, 28 October 2016
Google Translation
Estimado Huésped ,

Muchas gracias por sus comentarios.

Lo esperamos pronto en Grand Fiesta Americana Chapultepec, Ciudad de México,

Saludos cordiales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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863 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (69)
Date | Rating
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English first
Miami, Florida
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 June 2012

I just came back from a meeting at the Fiesta Americana Grand Chapultepec and let me tell you, the experience was memorable. The location is ideal, close to important business, shopping and entertainment centers. The hotel encompasses a concept of both luxury and comfort, designed with the business and leisure traveler in mind, a place where you can relax in style, comfort, elegance and exclusivity. The elegant and comfortable rooms invite you to rest or reflect, enjoying the splendid view of the Chapultepec Forest. The business center and meeting rooms offer everything you need to meet your work and business needs with an exclusive, impeccable service and a breath-taking view. The restaurant that features contemporary cuisine and the casual lobby bar are the perfect combination for a romantic dinner, for closing that business deal or just forming friendships. And, if you have time, visit the fitness club and the spa, they have a fantastic view, good equipment and excellent service.
I will definitely go back to the Fiesta Americana Grand Chapultepec and highly recommend it to anyone visiting Mexico City.

Room Tip: All the rooms have breath-taking views but high floors have the best of all.
See more room tips
  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank GLCR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandFiestaAmericana, Director General at Grand Fiesta Americana Chapultepec, responded to this review, 28 October 2016
Google Translation
Estimado Huésped ,

Muchas gracias por sus comentarios.

Lo esperamos pronto en Grand Fiesta Americana Chapultepec, Ciudad de México,

Saludos cordiales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level 4 Contributor
34 reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 24 June 2012

This hotel is right across the street from Chapultepec ("grasshopper hill") Park. The room (701) had a great view of the park and was very clean, with fine linens and original artwork on all walls, and in the marble bathroom.
The housekeeping service was inconsistent. Sometimes turndown service with chocolates, sometimes not. The food service is good, but vastly overpriced. $18 for a breakfast buffet?
Best bet for food is the neighborhood restaurant behind the hotel, Las Carolinas, for about a third of the hotel restaurant prices.
Laundry at the hotel is extrenely expensive. Cheaper to throw away dirty clothes and buy new clothes. Neighborhood laundry, three blocks away, charged 120 pesos ($8.50 US) for 6 kilos, wash, dry and fold. Hotel wanted 120 pesos to wash one handkerschief and one t-shirt (no kidding).
Buy snacks and drinks at 7-11 or other nearby convenience stores.

Room Tip: Ask for a room with view of the park, okay if you have to wait for it to be cleaned. View of the sur...
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  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank William A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandFiestaAmericana, Director General at Grand Fiesta Americana Chapultepec, responded to this review, 28 October 2016
Google Translation
Estimado Huésped ,

Muchas gracias por sus comentarios.

Lo esperamos pronto en Grand Fiesta Americana Chapultepec, Ciudad de México,

Saludos cordiales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Las Vegas, Nevada
1 review
Reviewed 18 June 2012

I recently stayed at Fiesta Americana Grand Chapultepec for our International Sales Meeting. The hotel is in fantastic shape and the room product is superb. The meeting facilities had beautiful windows with views of the park and castle across the street. The most significant comment I may provide is the service at the hotel was outstanding. I would highly recommend this hotel to anyone doing business in Mexico City.

  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandFiestaAmericana, Director General at Grand Fiesta Americana Chapultepec, responded to this review, 28 October 2016
Google Translation
Estimado Huésped ,

Muchas gracias por sus comentarios.

Lo esperamos pronto en Grand Fiesta Americana Chapultepec, Ciudad de México,

Saludos cordiales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Austin
1 review
Reviewed 18 June 2012

I was in Mexico City for a sales meeting, and had the opportunity to stay at this hotel. It was my second stay, and the customer service was very consistent from one stay to the next exactly one year later. One of the best hamburgers I have ever had in my life by the way.
Room was spotlessly clean. Also, i left a nightgown in the room, and by time I got home there was an email in my inbox, informing me that they were sending it back to me. I didn't even have to ask. The location is perfect, and the view of Castillo Chapultapec is magical. I would recommend this hotel to anyone.

Room Tip: Ask for a view of the park.
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  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Laurie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandFiestaAmericana, Director General at Grand Fiesta Americana Chapultepec, responded to this review, 28 October 2016
Google Translation
Estimado Huésped ,

Muchas gracias por sus comentarios.

Lo esperamos pronto en Grand Fiesta Americana Chapultepec, Ciudad de México,

Saludos cordiales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level 3 Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 11 June 2012

I traveled on business to Mexico City and spent 2 nights at the hotel. What a beautiful property! The rooms are very spacious, super clean, with great views of the city and Chapultepec Castle, the bed was amazing, the food was great... and the staff...let me tell you! I had some dietary restrictions and I have NEVER been more taken care of by a hotel staff. I 100% recommend this hotel to anyone traveling to Mexico City on business or leisure.!
Furthermore, despite all the rumors, I felt very safe. Just be as cautious as you need to be in any other major city in the world.
Aos Brasileiros que tiverem a oportunidade de visitar essa cidade incrivel, fiquem nesse hotel e terao garantia de excelente servico!

  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Claudio S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandFiestaAmericana, Director General at Grand Fiesta Americana Chapultepec, responded to this review, 28 October 2016
Google Translation
Estimado Huésped ,

Muchas gracias por sus comentarios.

Lo esperamos pronto en Grand Fiesta Americana Chapultepec, Ciudad de México,

Saludos cordiales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami, Florida
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 March 2012

A week before the wedding, my wife and i decide to get a relaxing spa treatment at this wonderful hotel. With a great view of the city at the jacuzzi on the 16th floor, we leave behind stress and worries that usually comes with this desition. After five years, we back to enjoy a healthy and relaxing weekend. Starting with a 5 mile running around this amaizing Castle and following a tasty poached eggs, my wife decides for a chocolatherapy and a deep therapy massage for me. I have to accept, it has been a long time, since i try the grand comfort of this chain. I could write a book ot these experiences but i beleive they will exceed all my thoughs, so you better try it.

Room Tip: Try the park view room, are amaizing!
See more room tips
  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 711Homer711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandFiestaAmericana, Director General at Grand Fiesta Americana Chapultepec, responded to this review, 28 October 2016
Google Translation
Estimado Huésped ,

Muchas gracias por sus comentarios.

Lo esperamos pronto en Grand Fiesta Americana Chapultepec, Ciudad de México,

Saludos cordiales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Fiesta Americana Chapultepec

Property: Grand Fiesta Americana Chapultepec
Address: Avenida Calzada General Mariano Escobedo 756 | Colonia Anzures, Mexico City 11590, Mexico
Phone Number:
Region: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Wheelchair access
Hotel Style:
#6 Green Hotel in Mexico City
#7 Spa Hotel in Mexico City
#15 Luxury Hotel in Mexico City
#16 Romantic Hotel in Mexico City
#24 Business Hotel in Mexico City
#29 Family Hotel in Mexico City
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Grand Fiesta Americana Chapultepec 4.5*
Number of rooms: 203
Official Description (provided by the hotel):
When traveling to Mexico City, plan for an exclusive experience, surrounded by the Chapultepec Forest, one of the most beautiful spots in the city, and a stone's throw away from important business, shopping and entertainment centers. Stay at the Grand Fiesta Americana Chapultepec, one of the most beautiful hotels in Mexico, and make your trip an unforgettable experience that is as distinguished as you are. The innovative and elegant architecture of the hotel sets it apart in the city. A view of the Castle of Chapultepec can be seen from most of the 203 rooms and suites, making it impossible to forget that you are immersed in a city that is full of history and enchantment. It is a place where you can unwind in style, comfort, elegance and exclusivity. If you're seeking an enjoyable business trip to Mexico City, we offer three executive Grand Club floors, featuring excellent personalized customer service, private check-in, european breakfast and outstanding service at the exclusive Executive Lounge, offering drinks and select light snacks. One of Mexico's top restaurants is Salammbo, where an innovative ambiance combines with an exquisite range of contemporary international cuisine. To make your business trips to Mexico City remarkable, Grand Fiesta Americana Chapultepec features the elegant and functional "Castillo de Chapultepec" room, which hosts up to 250 people and is accompanied by impeccable service, to take care of every detail. Within the splendor of this already iconic Mexico City hotel, you'll have the chance to work-out at the fully-equipped gym or find a state relaxation and beauty that's only available at the stylish, elegant and comfortable hotel spa. ... more   less 
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Also Known As:
Fiesta Americana Grand Chapultepec Hotel Mexico City
Fiesta Americana Mexico City
Mexico City Fiesta Americana
Grand Fiesta Americana Chapultepec Mexico City

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