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“Good Location Average Hotel”

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Grand Fiesta Americana Chapultepec
Ranked #20 of 312 Hotels in Mexico City
GreenLeadersGold level
Reviewed 20 January 2013 via mobile

Great location, nice hotel but average service, average rooms, a little dated and expensive for the quality. A huge downside is parking, there is hardly any and because of traffic they may take hours to bring it.

  • Stayed: January 2013
    • Value
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Thank Chepe12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandFiestaAmericana, Director General at Grand Fiesta Americana Chapultepec, responded to this reviewResponded 28 October 2016
Google Translation

Estimado Huésped ,

Muchas gracias por sus comentarios.

Lo esperamos pronto en Grand Fiesta Americana Chapultepec, Ciudad de México,

Saludos cordiales

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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208 - 214 of 965 reviews

Reviewed 8 January 2013

The room was huge, clean and quiet. We ask for a view and they gave us the best, to El Castillo de Chapultepec, this hotel is located just in front of the Bosque de Chapultepec ( the squirrels are friendly but watch your fingers ;D) very close to Polanco, and other important places. The service was ok. the restaurant was awful.

Room Tip: 1001 Stunning view!!
See more room tips
  • Stayed: January 2013, travelled with family
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Thank TravelerJn00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandFiestaAmericana, Director General at Grand Fiesta Americana Chapultepec, responded to this reviewResponded 28 October 2016
Google Translation

Estimado Huésped ,

Muchas gracias por sus comentarios.

Lo esperamos pronto en Grand Fiesta Americana Chapultepec, Ciudad de México,

Saludos cordiales

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 December 2012

We made reservations 2 months in advance for a "smoking" room. When we checked in we were told that no smoking rooms were available. No apologies, no offer to move us to a smoking room if one became available. This is the room we have for you. Period. So, if we wanted to smoke, we had to go down 7 floors and outside for 8 days. We found the staff to be unfriendly (with the exception of concierge, Jesus), and the service in the restaurant very slow. The food is good. The hotel is very clean. The location is great. We did not get turndown service until the last night we were there, then only 1 chocolate for 2 people. Internet WiFi charges are exhorbitant.

  • Stayed: December 2012, travelled as a couple
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Thank HappyinMexico75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandFiestaAmericana, Director General at Grand Fiesta Americana Chapultepec, responded to this reviewResponded 28 October 2016
Google Translation

Estimado Huésped ,

Muchas gracias por sus comentarios.

Lo esperamos pronto en Grand Fiesta Americana Chapultepec, Ciudad de México,

Saludos cordiales

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 December 2012

The room is bigger than average, specially the bathroom, which is very nice and quiet. The bed is very comfortable as well as the pillows. Water pressure is exceptional. Some details could be better, but I found this hotel to be above average Mexico City hotels. Reception (check in, specially) is a problem, it is long, awkward, unprofessional. The keys to the room did not work the first time and when we went down again to have them made again, there were other guests complaining about the same thing too. That's so annoying, specially because it's not that hard to get it right the first time! Elevators have a loud tv all the time, which wasn't nice for me. The reception area is very small, noisy and chaotic, but once you're set in your room, everything is much, much better. Location is not the best but is very good. Views are really nice and panoramic.

  • Stayed: December 2012, travelled with friends
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Thank Antoine_K_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandFiestaAmericana, Director General at Grand Fiesta Americana Chapultepec, responded to this reviewResponded 28 October 2016
Google Translation

Estimado Huésped ,

Muchas gracias por sus comentarios.

Lo esperamos pronto en Grand Fiesta Americana Chapultepec, Ciudad de México,

Saludos cordiales

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 November 2012

I have mixed feelings about the hotel. For the price I think it was good...but the amenities were really overpriced: Internet about $16, bottle of water $4, and they provide a coffee maker but you have to buy a cheap bag of coffee for about $4.

On the other hand, the room was very comfortable, updated, clean and very important for me---quiet.

The staff was very friendly, but there wasn't much tourist information for people like me who arrived without doing their homework (my decision to go to Mexico City was last minute). It seemed like the area shut down at night...I walked around a 5 block vicinity and found just middle of the road restaurants.

But all in all recommended.

  • Stayed: November 2012, travelled solo
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Thank JaninaDavis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandFiestaAmericana, Director General at Grand Fiesta Americana Chapultepec, responded to this reviewResponded 28 October 2016
Google Translation

Estimado Huésped ,

Muchas gracias por sus comentarios.

Lo esperamos pronto en Grand Fiesta Americana Chapultepec, Ciudad de México,

Saludos cordiales

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 November 2012

I stayed here on 11/13/12 and was dissappointed. The hotel billed itself as 4 star, but was a very tired 4 star. Service was very good, as it usually is in Mexico. Everyone wants to be so helpful however, the food was medeocre, the hotel charged separately for internet, and the lobby bar offered minimal food/drinks. The location was directly accross from Chapultepec park but it was not the neighborhood to go for a stroll. No good restaruants in the area, and the room was quite tired. Overall, not a great experience.

  • Stayed: November 2012, travelled solo
    • Value
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Thank peter299
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandFiestaAmericana, Director General at Grand Fiesta Americana Chapultepec, responded to this reviewResponded 28 October 2016
Google Translation

Estimado Huésped ,

Muchas gracias por sus comentarios.

Lo esperamos pronto en Grand Fiesta Americana Chapultepec, Ciudad de México,

Saludos cordiales

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 November 2012

Travelled for business in Sept-Oct 2009 - stayed for seven nights.

Brilliant rooms with all the trimmings one would expect from a 5 star hotel.

Upgraded to the Presidential Suite for a couple of nights, which was amazing. 180 degree views across the Ciy, including the Chapultepec Castle / Old Parliament House.
Not too far from the inner city to miss out on actually experiencing Mexico, and the location is great when considering some other parts of the city.

Staff were friendly and helpful, and the services (dry cleaning, shoe polishing and room service) were great.
In hotel restaurants were very high quality with a great variety of food from intercontinental, american and mexican tastes.

Would definitely stay again if I were in the area.

James (Australia).

Room Tip: Upgrade to a room on a higher floor with a view - you wont regret it.
See more room tips
  • Stayed: December 2011, travelled on business
    • Value
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Thank James R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandFiestaAmericana, Director General at Grand Fiesta Americana Chapultepec, responded to this reviewResponded 28 October 2016
Google Translation

Estimado Huésped ,

Muchas gracias por sus comentarios.

Lo esperamos pronto en Grand Fiesta Americana Chapultepec, Ciudad de México,

Saludos cordiales

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Fiesta Americana Chapultepec

Address: Avenida Calzada General Mariano Escobedo 756 | Colonia Anzures, Mexico City 11590, Mexico
Phone Number:
Region: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Wheelchair access
Hotel Style:
#6 Green Hotel in Mexico City
#7 Spa Hotel in Mexico City
#14 Luxury Hotel in Mexico City
#16 Romantic Hotel in Mexico City
#24 Business Hotel in Mexico City
Price Range: £111 - £176 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Fiesta Americana Chapultepec 4.5*
Number of rooms: 203
Official Description (provided by the hotel):
When traveling to Mexico City, plan for an exclusive experience, surrounded by the Chapultepec Forest, one of the most beautiful spots in the city, and a stone's throw away from important business, shopping and entertainment centers. Stay at the Grand Fiesta Americana Chapultepec, one of the most beautiful hotels in Mexico, and make your trip an unforgettable experience that is as distinguished as you are. The innovative and elegant architecture of the hotel sets it apart in the city. A view of the Castle of Chapultepec can be seen from most of the 203 rooms and suites, making it impossible to forget that you are immersed in a city that is full of history and enchantment. It is a place where you can unwind in style, comfort, elegance and exclusivity. If you're seeking an enjoyable business trip to Mexico City, we offer three executive Grand Club floors, featuring excellent personalized customer service, private check-in, european breakfast and outstanding service at the exclusive Executive Lounge, offering drinks and select light snacks. One of Mexico's top restaurants is Salammbo, where an innovative ambiance combines with an exquisite range of contemporary international cuisine. To make your business trips to Mexico City remarkable, Grand Fiesta Americana Chapultepec features the elegant and functional "Castillo de Chapultepec" room, which hosts up to 250 people and is accompanied by impeccable service, to take care of every detail. Within the splendor of this already iconic Mexico City hotel, you'll have the chance to work-out at the fully-equipped gym or find a state relaxation and beauty that's only available at the stylish, elegant and comfortable hotel spa. ... more   less 
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Also Known As:
Fiesta Americana Grand Chapultepec Hotel Mexico City
Fiesta Americana Mexico City
Mexico City Fiesta Americana
Grand Fiesta Americana Chapultepec Mexico City

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