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“Business trip so good as a honeymoon”

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Grand Fiesta Americana Chapultepec
Ranked #22 of 309 Hotels in Mexico City
GreenLeadersGold level
Santo Domingo, Dominican Republic
Level 5 Contributor
85 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
“Business trip so good as a honeymoon”
Reviewed 24 August 2013 via mobile

I came to this hotel because of the location, I found it a little too expensive but it was a last minute decision and I went for it.
Well, the rooms are hebenly, the cleaness amazing, the service is excellent.
I felt so nice and rested so well that during my 2 days stay I dis'nt want to leave the room at night so I always ordered mu dinner and breakfast in. The food wasn't as great as the room and the service but it was ok.
You definitely come to thos hotel for work or vacation and you get treated as a queen/king , room are very big, bathrooms with very clean bath tub and nice toiletry and many little details and attantion.
If it is within your budget, it is definitely worth to stay.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lmiss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandFiestaAmericana, Director General at Grand Fiesta Americana Chapultepec, responded to this review, 28 October 2016
Google Translation
Estimado Huésped ,

Muchas gracias por sus comentarios.

Lo esperamos pronto en Grand Fiesta Americana Chapultepec, Ciudad de México,

Saludos cordiales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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844 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (68)
Date | Rating
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  • English first
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English first
San Francisco, California
Level 3 Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 18 August 2013 via mobile

Loved the staff, food and location is excellent. Easy walk to the parks, museums and cultural centers. What a nice surprise, we used our timeshare points and had a wonderful visit. Lobby and entrance nothing special but the staff and rooms as well as views make an amazing impression. I will visit again, safe, clean, English spoken.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BillOnaghAsh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandFiestaAmericana, Director General at Grand Fiesta Americana Chapultepec, responded to this review, 28 October 2016
Google Translation
Estimado Huésped ,

Muchas gracias por sus comentarios.

Lo esperamos pronto en Grand Fiesta Americana Chapultepec, Ciudad de México,

Saludos cordiales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Netherfield
Level 3 Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 8 August 2013

Nice hotel. Very good staff. Bar was small and lonely, but the business centre on the 16th floor has fantastic views. A surprisingly green and verdant city.
The room I had was huge and very comfortable. The bed great. Certainly worth the upgrade option to the better room, breakfast and wifi

Room Tip: Upgrade go high as the views are great
See more room tips
  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandFiestaAmericana, Director General at Grand Fiesta Americana Chapultepec, responded to this review, 28 October 2016
Google Translation
Estimado Huésped ,

Muchas gracias por sus comentarios.

Lo esperamos pronto en Grand Fiesta Americana Chapultepec, Ciudad de México,

Saludos cordiales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stockholm, Sweden
Level 4 Contributor
41 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 1 August 2013

The first impression that you get from the hotel is not that impressive. The entrance is situated in a corner of two streets. One of the street is very busy. On the other side of that street you will find the Chapultepec forest. I have no idea how safe it is to visit this forest (but it looks nice from the window if you have a room facing the forest). I tried to walk around in the vicinities of the hotel but couldn’t find anything worth mentioning. The hotel felt a bit condensed somehow. However the receptionists were nice and cordial. First impression of the room was ok – not more, not less. One problem was that, even though I stayed at a non-smoking floor, there was a significant smoke smell when lying in my bed, that was quite disturbing when lying there struggling with the time difference. The breakfast was an average buffet and included in the price. One thing that annoyed me a bit was that I got an indirect complaint that I haven’t tipped for the service!? – it was a buffet.
Overall impression is that the hotel offers you an average experience but I would have preferred to stay at a hotel from the bigger chains, like Hyatt, that gives you (in general) that little extra for basically same money.

Room Tip: Rooms facing the Chapultepec forest have a nice view
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  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stefanh207
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandFiestaAmericana, Director General at Grand Fiesta Americana Chapultepec, responded to this review, 28 October 2016
Google Translation
Estimado Huésped ,

Muchas gracias por sus comentarios.

Lo esperamos pronto en Grand Fiesta Americana Chapultepec, Ciudad de México,

Saludos cordiales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Whistler, Canada
Level 5 Contributor
51 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 9 June 2013 via mobile

I spent four nights at this hotel and I can only rave about my stay. From the moment you check in you are greeted by friendly and courteous staff, nothing over the top. The room was amazing and clean, with every amenity in place. A few minutes after arrival, a bell boy came with a complimentary bottle of wine and one glass. I would've preferred to have the wine in the room before arrival to avoid the disturbance, but I do appreciate the personal touch. There was no day on which I did not notice fresh flowers in the hallways. I used the gym and it was nicely appointed, with a beautiful view overlooking chapultepec park. The Attendant would change your towels in a very discrete way...another very nice touch. CNN in elevators; live tv in elevators is not my preference, but again, a nice touch. But the true WOW factor was in the amazing staff members; they would greet me by name in less than 24 hours after checking in and always seemed to legitimately care about my stay and to provide me with the best recommendations based on my needs (restaurants, shopping, best places to go, etc). All their suggestions and directions were 100% accurate. The hotel is close to some if the best restaurants in Mexico City (polanco area). I strongly recommend to take a cab from the hotel lobby. Overall an amazing vacation experience.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pablo_Contreras_R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandFiestaAmericana, Director General at Grand Fiesta Americana Chapultepec, responded to this review, 28 October 2016
Google Translation
Estimado Huésped ,

Muchas gracias por sus comentarios.

Lo esperamos pronto en Grand Fiesta Americana Chapultepec, Ciudad de México,

Saludos cordiales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rio de Janeiro, RJ
Level 5 Contributor
75 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 7 June 2013

I admit, I did judge the Hotel as soon as I arrived. When I walked in, I kept looking around and found myself in a rather small reception entrance, and thought: "Oh boy this is soooo very different from Hyatt where I stayed last". I was greeted by a very nice staff, and as I walked in the elevator and hit the floor button I realized that they upgraded my room.
As I walked in I was glad to see that the room was really nice and had all little details carefully thought through. I felt a little ashamed that I underestimated the hotel when I arrived. I had the Chapultepec Park and castle view. The location of the hotel is in Polanco area, so a very nice area to stay in, basically close to most of the places I needed to go. Breakfast was average.
If you dont want to use the hotel drivers, around the corner when exiting the reception to your left there´s a white taxi parking place front of the Bank. You can trust these cabs, but not the red and golden ones.

Room Tip: High floor with a view to the Park is a must!
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  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Adriana R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandFiestaAmericana, Director General at Grand Fiesta Americana Chapultepec, responded to this review, 28 October 2016
Google Translation
Estimado Huésped ,

Muchas gracias por sus comentarios.

Lo esperamos pronto en Grand Fiesta Americana Chapultepec, Ciudad de México,

Saludos cordiales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level 4 Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 3 June 2013

I was fortunate enough to stay at the Fiesta Americana in Mexico City on a recent business trip. While the conference was located down the street at the Camino Real hotel (it was sold out) I was recommended to stay at this hotel.

I was quite pleased with the location and when I opened my door I was pleasantly surprised to see a living room with dining location along with a large bedroom and bath.

The staff was great - recommending local places for dinner along with arrangements for transportation (at set rates) and of course plenty of security.

When in Mexico City I will definitely be back.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JayGoldman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandFiestaAmericana, Director General at Grand Fiesta Americana Chapultepec, responded to this review, 28 October 2016
Google Translation
Estimado Huésped ,

Muchas gracias por sus comentarios.

Lo esperamos pronto en Grand Fiesta Americana Chapultepec, Ciudad de México,

Saludos cordiales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Fiesta Americana Chapultepec

Property: Grand Fiesta Americana Chapultepec
Address: Avenida Calzada General Mariano Escobedo 756 | Colonia Anzures, Mexico City 11590, Mexico
Phone Number:
Region: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Wheelchair access
Hotel Style:
#6 Green Hotel in Mexico City
#7 Spa Hotel in Mexico City
#16 Luxury Hotel in Mexico City
#16 Romantic Hotel in Mexico City
#24 Business Hotel in Mexico City
#29 Family Hotel in Mexico City
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Grand Fiesta Americana Chapultepec 4.5*
Number of rooms: 203
Official Description (provided by the hotel):
When traveling to Mexico City, plan for an exclusive experience, surrounded by the Chapultepec Forest, one of the most beautiful spots in the city, and a stone's throw away from important business, shopping and entertainment centers. Stay at the Grand Fiesta Americana Chapultepec, one of the most beautiful hotels in Mexico, and make your trip an unforgettable experience that is as distinguished as you are. The innovative and elegant architecture of the hotel sets it apart in the city. A view of the Castle of Chapultepec can be seen from most of the 203 rooms and suites, making it impossible to forget that you are immersed in a city that is full of history and enchantment. It is a place where you can unwind in style, comfort, elegance and exclusivity. If you're seeking an enjoyable business trip to Mexico City, we offer three executive Grand Club floors, featuring excellent personalized customer service, private check-in, european breakfast and outstanding service at the exclusive Executive Lounge, offering drinks and select light snacks. One of Mexico's top restaurants is Salammbo, where an innovative ambiance combines with an exquisite range of contemporary international cuisine. To make your business trips to Mexico City remarkable, Grand Fiesta Americana Chapultepec features the elegant and functional "Castillo de Chapultepec" room, which hosts up to 250 people and is accompanied by impeccable service, to take care of every detail. Within the splendor of this already iconic Mexico City hotel, you'll have the chance to work-out at the fully-equipped gym or find a state relaxation and beauty that's only available at the stylish, elegant and comfortable hotel spa. ... more   less 
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Also Known As:
Fiesta Americana Grand Chapultepec Hotel Mexico City
Fiesta Americana Mexico City
Mexico City Fiesta Americana
Grand Fiesta Americana Chapultepec Mexico City

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