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“High level service and very practical hotel.”

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Grand Fiesta Americana Chapultepec
Ranked #21 of 310 Hotels in Mexico City
GreenLeadersGold level
Lisbon, Portugal
Level 6 Contributor
146 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
“High level service and very practical hotel.”
Reviewed 18 February 2014

The hotel has a hight level service , nice hotel and very simple what makes easy the business trips travellers. I recommend this hotel to business and not for holidays where you can find better hotels and even not so expensive as this one is.

Room Tip: Try a room with view to castle and chapultepec park.
See more room tips
  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jorge_Guedes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandFiestaAmericana, Director General at Grand Fiesta Americana Chapultepec, responded to this review, 28 October 2016
Google Translation
Estimado Huésped ,

Muchas gracias por sus comentarios.

Lo esperamos pronto en Grand Fiesta Americana Chapultepec, Ciudad de México,

Saludos cordiales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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865 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (69)
Date | Rating
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English first
Manassas, Virginia, United States
Level 3 Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 4 February 2014

I was expecting a nice hotel with so-so service. I got EXCELLENT service the minute I stepped in. The room was huge, clean and comfortable. The hotel is in great proximity to many places. I ABSOLUTELY recommend this hotel!

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rose P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandFiestaAmericana, Director General at Grand Fiesta Americana Chapultepec, responded to this review, 28 October 2016
Google Translation
Estimado Huésped ,

Muchas gracias por sus comentarios.

Lo esperamos pronto en Grand Fiesta Americana Chapultepec, Ciudad de México,

Saludos cordiales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orange, California
Level 5 Contributor
78 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 26 January 2014

Coffee extra, wifi extra, I found it stingy for the type of Hotel and room rate.
Also the room decor is a bit off, the bathroom shower was inside the bathtub and was all enclosed with marble walls though the actual bathroom was a decent size with double sinks.
Beds were comfy and it is close to museums and park which is great. However, I did not find the immediate area nice for cool coffee shops or places to eat. For that you have to walk about 35 min to get to Polanco.
View from the room was excellent, the castle and the park which we enjoyed, staff is professional.
Still I think it is pricy for what you get.

Room Tip: Ask for a room with view to the Castle and park, that is the best part of this hotel.
See more room tips
  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ceci_Trovels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandFiestaAmericana, Director General at Grand Fiesta Americana Chapultepec, responded to this review, 28 October 2016
Google Translation
Estimado Huésped ,

Muchas gracias por sus comentarios.

Lo esperamos pronto en Grand Fiesta Americana Chapultepec, Ciudad de México,

Saludos cordiales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Carmichael, California
Level 6 Contributor
78 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 26 January 2014

Fiesta Grand Americana Hotel, Chapultepec, was an excellent hotel. Our room was comfortable and very quiet. As others have said, the view of Chapultepec Castle from the bedroom window is "the best." The Chapultepec Park is just across the street!! Easy access!
The front desk helped with ALL of our needs. Absolutely no complaints.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JohnandKathyR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandFiestaAmericana, Director General at Grand Fiesta Americana Chapultepec, responded to this review, 28 October 2016
Google Translation
Estimado Huésped ,

Muchas gracias por sus comentarios.

Lo esperamos pronto en Grand Fiesta Americana Chapultepec, Ciudad de México,

Saludos cordiales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego, California
Level 5 Contributor
70 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 18 January 2014

First of all, the easiness of check in not withstanding the easiness of booking directly with the hotel (highly recommend that). The fare was very reasonable considering we were 5 in a Jr Suite. The view from our suite was breathtaking (Chapultepec Castle) not to mention the room! Living room dinning table, full kitchen, half bathroom and master bedroom. Everything is close by, i mean, walking distance. After my family left, I received a call from front desk to inform me that I can stay in that same room (I was slated to switch rooms and stay for work 3 extra nights). No wonder I'm Platinum in Fiesta Americana. Congrats everyone!

Room Tip: corner room, loved that view.
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tony E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandFiestaAmericana, Director General at Grand Fiesta Americana Chapultepec, responded to this review, 28 October 2016
Google Translation
Estimado Huésped ,

Muchas gracias por sus comentarios.

Lo esperamos pronto en Grand Fiesta Americana Chapultepec, Ciudad de México,

Saludos cordiales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sao Paulo, SP
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 January 2014

Great central location, close to everything. Easy to take a walk in the parque. Traveled on business, but it would also be nice to travel here on leisure. Very good food in the restaurant. I recommend this hotel!

  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rafael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandFiestaAmericana, Director General at Grand Fiesta Americana Chapultepec, responded to this review, 28 October 2016
Google Translation
Estimado Huésped ,

Muchas gracias por sus comentarios.

Lo esperamos pronto en Grand Fiesta Americana Chapultepec, Ciudad de México,

Saludos cordiales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 January 2014

From the moment my wife and I arrived at the hotel, we felt we had arrived somewhere special. The staff was very friendly, perhaps the fact that I spoke fluent Spanish helped, but I have a feeling you would be well taken care of even if you didn't.

We stayed on the fifth floor, European room, king size bed, with a breathtaking view of Chapultepec. You will hear a little of the traffic from the street at night, so if you are a finicky sleeper about noise, I suggest you bring ear plugs (I did, and slept like a champ - the mattress and the pillows were delicious). Perhaps next time I will book a room higher up. The bathroom was great, and the bedroom spacious. The cleaning staff did an excellent job, we stayed there 6 nights.

You are walking distance from Chapultepec and the museums. You feel safe walking around the area. Everywhere we went, we used the hotel taxi. The going rate is about $20 U.S. an hour, which given the quality and comfort you get in return, is a remarkable deal. I highly recommend it.

I recommend hitting up the OXXO (it's like the 7 Eleven in Mexico) to stock up on snacks and water. Ask the staff for directions, it's literally two blocks away. There's an ATM a block away. A great taco spot is El Fogoncito. They're open till 4 am. You can't go wrong hitting that up, along with the wine store next door. Try the Baja California red wine, it's excellent.

As for dining, try Xanat at the Marriot, and the Central Brasserie, both in Polanco.

Room Tip: We picked a European room, which was king size and with a view of the park, which was breathtaking...
See more room tips
  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Edgar A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandFiestaAmericana, Director General at Grand Fiesta Americana Chapultepec, responded to this review, 28 October 2016
Google Translation
Estimado Huésped ,

Muchas gracias por sus comentarios.

Lo esperamos pronto en Grand Fiesta Americana Chapultepec, Ciudad de México,

Saludos cordiales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Fiesta Americana Chapultepec

Property: Grand Fiesta Americana Chapultepec
Address: Avenida Calzada General Mariano Escobedo 756 | Colonia Anzures, Mexico City 11590, Mexico
Phone Number:
Region: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Wheelchair access
Hotel Style:
#6 Green Hotel in Mexico City
#7 Spa Hotel in Mexico City
#15 Luxury Hotel in Mexico City
#16 Romantic Hotel in Mexico City
#24 Business Hotel in Mexico City
#29 Family Hotel in Mexico City
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Grand Fiesta Americana Chapultepec 4.5*
Number of rooms: 203
Official Description (provided by the hotel):
When traveling to Mexico City, plan for an exclusive experience, surrounded by the Chapultepec Forest, one of the most beautiful spots in the city, and a stone's throw away from important business, shopping and entertainment centers. Stay at the Grand Fiesta Americana Chapultepec, one of the most beautiful hotels in Mexico, and make your trip an unforgettable experience that is as distinguished as you are. The innovative and elegant architecture of the hotel sets it apart in the city. A view of the Castle of Chapultepec can be seen from most of the 203 rooms and suites, making it impossible to forget that you are immersed in a city that is full of history and enchantment. It is a place where you can unwind in style, comfort, elegance and exclusivity. If you're seeking an enjoyable business trip to Mexico City, we offer three executive Grand Club floors, featuring excellent personalized customer service, private check-in, european breakfast and outstanding service at the exclusive Executive Lounge, offering drinks and select light snacks. One of Mexico's top restaurants is Salammbo, where an innovative ambiance combines with an exquisite range of contemporary international cuisine. To make your business trips to Mexico City remarkable, Grand Fiesta Americana Chapultepec features the elegant and functional "Castillo de Chapultepec" room, which hosts up to 250 people and is accompanied by impeccable service, to take care of every detail. Within the splendor of this already iconic Mexico City hotel, you'll have the chance to work-out at the fully-equipped gym or find a state relaxation and beauty that's only available at the stylish, elegant and comfortable hotel spa. ... more   less 
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Also Known As:
Fiesta Americana Grand Chapultepec Hotel Mexico City
Fiesta Americana Mexico City
Mexico City Fiesta Americana
Grand Fiesta Americana Chapultepec Mexico City

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