We stayed here in a private room and after taking a day trip to teotauhican we arrived back to discover that an iPhone had been taken from inside one of our bags. We approached the hostel staff who showed little initial concern but assured us that the owner was coming in to investigate, however the owner was never to be seen.
We then asked for directions to the nearest police station to report the theft for insurance purposes only to be told to go to the wrong station in the wrong direction. It was only by good luck that a helpful local drove us to the tourist police and helped us there.
Overall the staff were generally unconcerned and another guest accused us of lying (he smelled of alcohol and seemed to just hang around the hostel all day). The lack of a safe in the private room was eventually a huge downside to this place and has cost us dearly both financially and emotionally.
- Official Description (provided by the hotel):
- We are a small, cozy, design hostel located very close to Mexico City’s downtown, close to public transportation and tourist attractions. Our goal is you to have the best home experience. We serve breakfast every day and we give you personal attention. Tours and activities can be customized depending on your mood, budget and lifestyle. You are very welcome to be part of our family. ... more less
- Also Known As:
- Hostel Suites DF Mexico City