We booked a table on OpenTable and arrived to find a woman at the front door who asked my name for the reservation, repeated it and confirmed the number of guests. She mentioned that she only has space in the bar. I confirmed with her that I booked a table, not an area in the bar and she offered to show us the bar.
The bar was nice, but definitely not comfortable for a dinner. We told her that this was not acceptable and showed her the confirmation from OpenTable regarding the booking. She went away to check again. When she returned, she apologised for not understanding the name before and let us know that she had found us a table in another room. We followed her to find the same set up, chairs and sofas around it.
We reiterated that we had booked a table through OpenTable and not a space in the bar. She then mentioned that she tried to call me to confirm the booking but was not able to get through. OpenTable, she said, allocates you to an area of the restaurant. I have no missed calls.
The confusing stories about the issue and lack of professionalism made us leave. We took a short walk to Rosetta and had a superb meal with great service.
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