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Courtyard by Marriott Mexico City Airport
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Reviews (2,000)
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Reviewed 17 March 2014

Super luxurious and quiet and within the airport, could not have picked better. The restaurant in the hotel was fantastic, we were surprised how great the food was and how excellent the service! Our server was Mauricio and he did a great job and we loved his recommendations. Our driver/concierge was Jose and he was knowledgable as well. Thanks for a comfy stay, if you reply please let us know what mattresses you use. We had a very comfortable rest!

  • Stayed: March 2014, travelled with family
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Thank lovessunandbeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtyard_Aeropuerto, Manager at Courtyard by Marriott Mexico City Airport, responded to this reviewResponded 20 March 2014

Dear guest.

We are flattered by your kind comments to our hotel and the service of our staff during your stay.
Courtyard Mexico City Aiport always thinks of the needs and requirements of our guests around the world, from a super comfortable bed to the ideal dish to enjoy your food.

Please visit our website for shopping Marriott, surely you will find a great shopping variety for our signature bedding and more.

Thank you again and we really hope to see you soon.

Best regards!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 March 2014

The best thing this hotel has going for it is it's staff. By all accounts it is the best overall I have experienced in any hotel I have ever stayed. They seem to go out of their way to make sure you enjoy your stay and that you enjoy Mexican hospitality and their city.

The hotel over all, even thought it is located at the airport, has excellent accessibility to public transportation, be it Metro bus or the regular metro, and very cheap.

The hotel itself also has excellent facilities and great breakfast buffet.

What a delight full experience.

  • Stayed: March 2014, travelled on business
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Thank RAINPO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtyard_Aeropuerto, Manager at Courtyard by Marriott Mexico City Airport, responded to this reviewResponded 18 March 2014

Dear guest,

At Courtyard Mexico City Airport we are committed to being the most comfortable and practical alternative in the airport area, we appreciate your kind comments to our service and staff. We are so glad to know that you spent a good time with us and enjoyed our City, and that you shared with us your good comments.

We hope you can come to visit us again and have another great experience with us.
Regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 March 2014

I am a professional pilot and spend more than 200 nights per year in hotels, most of them airport hotels. The Courtyard Mexico City Airport is among the best! Clean, we'll appointed rooms. Great gym. Friendly and attentive staff. The Breakfast buffet in the lobby restaurant is phenomenal and lunch off the menu even better!! Waiiter, Moises de la Loza is a great representative of the caliber of staff in MEX. a truly "No Disappointments" experience.

Stayed: March 2014, travelled on business
Thank Paul D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtyard_Aeropuerto, Manager at Courtyard by Marriott Mexico City Airport, responded to this reviewResponded 18 March 2014

Dear guest.

We appreciate your kind comments, we are glad to know we are doing a good job, the satisfaction of our guests is one of the main reasons to work day by day. We know that frequent travelers must have a balanced diet, so as you know, at #CentroRestaurant you can find light and healthy options.

We really appreciate your loyalty and comments to our staff, and we will be delighted to receive you again.

We hope to see you soon.

Regards!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 March 2014

The nice thing is that the hotel is in the airport. No running around and spending tons of time in traffic when you arrive. Check in is quick and efficient and the room is very nice and seems to be recently redone. Big bed, working A/C and a clean bathroom are part of the room.

The one thing they could do better is the signage to the hotel as it is excellent in the beginning but once you hit the food court of the airport you get lost.

  • Stayed: January 2014, travelled on business
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Thank Wala69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtyard_Aeropuerto, Manager at Courtyard by Marriott Mexico City Airport, responded to this reviewResponded 18 March 2014

Dear guest.

You are very kind for taking the time to leave us your comments, we are happy to have received you and it will be a pleasure to welcome you again.

It is a great to know you consider us as a good option in the airport area, we are working to share with our guests more tools and signaling for an easier location of our hotel. We know there is still more to do, since the hotel opened just nearly two years ago, thank you again for your comments.

Best regards!

http://www.espanol.marriott.com/hotelwebsites/us/m/mexcy/mexcy_pdf/Airport-MEXCY_Route_Map.pdf

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 March 2014

We stayed here on March 11, 2014. The hotel is very, very nice with very well appointed rooms. Zero complaints about the room, however, it is pricey for this country.

Airport Shuttle
-If you are in Terminal 1 you can walk to the hotel within the airport itself. If you fly into Terminal 2 you need to either take the Aerotren or walk to Terminal 1 first. OR, you can take the free shuttle bus from Terminal 1 after checking in with the staff. They have a small office within the terminal.

Check In/Out
-Extremely friendly staff upon check in, spoke English very well and fully explained everything there is to know.

Room
-As mentioned, the room is very comfortable. Bed is soft but not uncomfortably so...sink in and not want to leave, so!

Cleanliness
-Extremely clean...like spotless!

Noise levels
-Zero noise. I have no idea if we had neighbors on either side but if we did they are either very quiet or the hotel is.

View from room
-Our room looks out onto a street. Not the greatest view...I'd recommend a courtyard view.

Internet
-Extremely fast Internet...fastest I've come across in a long time and that's not just at Midnight!

Location
-If you are staying at the airport or close to it, you can't be the location. Looks to be plenty of restaurants close by and other things to do.

Shower/Bathtub
-Stellar shower, no bathtub in our room.

Room Service
-We ordered room service and the food was decent. Nothing to rant about and their pricing is in line with the hotel and not the country (think US/CAD pricing for room service)

Gym
-Although I didn't have time to check out the Gym, they say it's 24 hours.

Stay again?
-I'd definitely stay again if I came across a sale rate, otherwise I think I'd check out another property. Don't get me wrong, I have nothing to complain about but as I spend 9-10 months a year on the road I don't care to pay that much for a hotel room.

Room Tip: Choose a courtyard view
  • Stayed: March 2014, travelled on business
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Thank Stephen_Price
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtyard_Aeropuerto, Gerente at Courtyard by Marriott Mexico City Airport, responded to this reviewResponded 13 March 2014

Dear guest.

It is a pleasure for us to receive your kind comments, thank you for taking time to share with us your review of each of our services.

As part of the Marriott brand, we have high standards in our amenities and services, and a clear goal to offer a great variety of solutions within the hotel for our guests, from a free shuttle and wifi to quiet and comfortable rooms.

Thank you again for your extensive feedback, is very important for us and know if we did a good job for our guests, and we hope to see you soon.

Regards!

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